Skulpt, Inc.

Initial Business Response /* (1000, 5, 2015/12/11) */
We have been in contact with the customerWhile we are disappointed with this customer's experience, we stand behind our products and per our warranty and return policy have agreed to refund the customer upon return of the productWe provided
a prepaid shipping label to help to facilitate the return for the customer
As we are still a small company, unfortunately we cannot always guarantee a prompt response time, however we are expanding our customer service team to increase response times to all customer service inquiries
Initial Consumer Rebuttal /* (2000, 12, 2016/01/04) */
company has refunded money

Initial Business Response /* (1000, 5, 2015/10/19) */
Hi [redacted], We are sorry for your experience. We are still a small team and currently do not have a call support center, but we are happy to reply to customer inquiries via email. As mentioned on our website, our units are currently backordered,...

and we are shipping units on a first come first served basis with about a 3 week backorder. Your unit is scheduled to ship with our next shipment tomorrow (Oct. 20). You will get a confirmation email with a tracking number when your order ships.