I am rejecting this response because: I must respectfully decline the offerI have provided several pieces of information on connecting rod failures due to sources other then a defective part to skunkracingNone of the outlined conditions fit the circumstances of their connecting rod failureIf necessary I can ship the engine off to Full Blown Motorsports to have them perform a failure analysis of the engineThey are a reputable tuner and builder of this particular engine, and have several engines making almost twice the power of mine running on the roadways todayIf this is the route that is chosen, and the connecting rod is found to be the point of failureI ask that the shipping cost of having the engine brought to them be paid for as well as having my engine replacedI feel like this is a fair deal as I am not asking them to pay for the labor of removing and replacing the engine, nor am I asking to have them pay for the damages caused by the engine fire from the failed rodI am also not asking for any type of compensation for not being able to use my car all summer and fallI have also never asked to be paid for the train tickets I had to purchase to get my family back home after the rod destroyed my car on our family vacation, or the towing bill to move the car milesOf all the things I could ask for, I just ask please can my engine be replaced?
We will stand by our Skunkproduct and have attached the document with proof that the customer knowingly altered our productWe do not warrant an item that is altered for now reason
We have reviewed the response from the customer and even though we have tried to make the situation right we still stand to offer a replacement set of connecting rodsPer our policy stated on the website and varies instructions that is attached we are unable to provide futher compensation.http://cms.skunk2.com/id/708/Policies-and-Disclaimer/SkunkRacing shall not be liable for any special, direct, indirect, incidental or consequential damages that might be claimed as a result of the failure of any part, including claims for delay, loss of profits, or laborSkunkRacing shall not be liable for any damages or injuries to persons or property resulting from improper installation or misuse of any part subject to this warrantyThere are no other warranties expressed or implied extending beyond those set forth above.Thank you,Group-A Engineering
? I am rejecting this response because:I don't want to waste the Bureaus' time or my time on thisWe are going back and forthThe fact is you have the ability to take care of your customerWho up until now, was loyal? and bought multiple parts from your companyBut you are choosing not toTo not stand by your productAnd are blaming me for alleged modifications that never took placeNothing was modified on this coil-overRemoving a top nut, which is designed to be removedis NOT a modification.? The internet is filled with similar complaints just like mine, after I have done some research on thisI'm surprised there are not more on this siteProbably because folks don't have the time.But, I can call my credit company and do a charge back on thisThe problem with that is this will hit the vendor that sold it to me, who has been very helpful to meUnlike SkunkSo I am not going to do that.? This is a Skunkissue.? If you're not going to replace this please state soI'm sure the Revdex.com can make their resolution, and we will be doneBut please stop the "you modified" commentsThey are not true or factual.? Thank you,***
We will stand by our Skunkproduct and have attached the document with proof that the customer knowingly altered our productWe do not warrant an item that is altered for now reason.?
The customer contacted us through Fresh Desk which is our ticketing systemCustomer was attempting to modify our product outside of it's intended usePlease see attached for conversation with the customerHe knew that he was modifying our productIn that case we do not issue warranties for customers that choose to modify our product.?
I am rejecting this response because: I must respectfully decline the offerI have provided several pieces of information on connecting rod failures due to sources other then a defective part to skunkracingNone of the outlined conditions fit the circumstances of their connecting rod failureIf necessary I can ship the engine off to Full Blown Motorsports to have them perform a failure analysis of the engineThey are a reputable tuner and builder of this particular engine, and have several engines making almost twice the power of mine running on the roadways todayIf this is the route that is chosen, and the connecting rod is found to be the point of failureI ask that the shipping cost of having the engine brought to them be paid for as well as having my engine replacedI feel like this is a fair deal as I am not asking them to pay for the labor of removing and replacing the engine, nor am I asking to have them pay for the damages caused by the engine fire from the failed rodI am also not asking for any type of compensation for not being able to use my car all summer and fallI have also never asked to be paid for the train tickets I had to purchase to get my family back home after the rod destroyed my car on our family vacation, or the towing bill to move the car milesOf all the things I could ask for, I just ask please can my engine be replaced?
We will stand by our Skunkproduct and have attached the document with proof that the customer knowingly altered our productWe do not warrant an item that is altered for now reason
We have reviewed the response from the customer and even though we have tried to make the situation right we still stand to offer a replacement set of connecting rodsPer our policy stated on the website and varies instructions that is attached we are unable to provide futher compensation.http://cms.skunk2.com/id/708/Policies-and-Disclaimer/SkunkRacing shall not be liable for any special, direct, indirect, incidental or consequential damages that might be claimed as a result of the failure of any part, including claims for delay, loss of profits, or laborSkunkRacing shall not be liable for any damages or injuries to persons or property resulting from improper installation or misuse of any part subject to this warrantyThere are no other warranties expressed or implied extending beyond those set forth above.Thank you,Group-A Engineering
? I am rejecting this response because:I don't want to waste the Bureaus' time or my time on thisWe are going back and forthThe fact is you have the ability to take care of your customerWho up until now, was loyal? and bought multiple parts from your companyBut you are choosing not toTo not stand by your productAnd are blaming me for alleged modifications that never took placeNothing was modified on this coil-overRemoving a top nut, which is designed to be removedis NOT a modification.? The internet is filled with similar complaints just like mine, after I have done some research on thisI'm surprised there are not more on this siteProbably because folks don't have the time.But, I can call my credit company and do a charge back on thisThe problem with that is this will hit the vendor that sold it to me, who has been very helpful to meUnlike SkunkSo I am not going to do that.? This is a Skunkissue.? If you're not going to replace this please state soI'm sure the Revdex.com can make their resolution, and we will be doneBut please stop the "you modified" commentsThey are not true or factual.? Thank you,***
We will stand by our Skunkproduct and have attached the document with proof that the customer knowingly altered our productWe do not warrant an item that is altered for now reason.?
The customer contacted us through Fresh Desk which is our ticketing systemCustomer was attempting to modify our product outside of it's intended usePlease see attached for conversation with the customerHe knew that he was modifying our productIn that case we do not issue warranties for customers that choose to modify our product.?