S.K.W., Inc.

Customer received his custom trailer as ordered and completely 100% satisfiedHe has also left a star rating on our Facebook page

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I I have a letter stating that they refuse to install the window that I had originally paid for as for my toe vehicle charging my battery, did they check to make sure that it does, no they didn't the owners manual states that my unit is equipped with and inverter, which it does not have when I contacted Chuck W***, he first told me that my battery was an inverterThe owners manual states that the battery is no more than a filter, millenniums printed wordsI would be happy to deal directly with the manufacturer, if they are willing to correct with wiring, which is a fire hazard and install the window that I paid in part of the $for and am willing to deliver my trailer to the manufacturerI personally don't feel that I should have to order safety devices if the manufacturer is installing components that has the potential of producing an unsafe environment, which did happen the first time I used the trailer, I had two people that were overcome with carbon monoxide and had to be rushed to the hospital

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not had any formal offers near the price I paid for the trailer, as prev advised this trailer does not conform to my order specifications and agreed order in any way, shape or formI was told two of the offers did not work out as finance could not be provided and others were 25-30% below the price I paid for a trailer not built to my specifications, so do not think this is a fair and true reflection on the facts.I am hoping Millennium trailers do the right thing and resolved this for all parties
Regards,
*** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowfurther to the response from Millennium trailers dated 26th of June I have attached 90+ pages of correspondence between myself and MillenniumMillennium changed trailer mfrs due to their own internal issues, as I put the order in months before they decided to change mfrthey charged me more for the mfr change, however was assured the weight (

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So the trailer has sold for 50kWhich equates to a loss of almost 30k for me, for no fault of my own.Millennium did advertise and sort the salebut that was due to your involvement only.I am not sure how to close this case, but would like other future customers to learn from these events.Should I post something on your forum? How should I word so that future customers learn from this.Take care and thx for your helpRegards,
*** ***

Millennium Trailers has agreed to actively market and attempt to sell this very custom trailer Mr*** orderedAll offers have been presented to him and he refused to accept anyCustom trailers are not eligible for refunds or returns, as stated in the contract Mr*** signed before the building processMr*** accepted and signed for trailer on the day it was delivered

[redacted],I spoke to the factory and you can take the trailer for the tail lightto be fixed at:SS Apache1820 University Blvd.Jackson, MS601-372-6426Contact: Anna C[redacted] (please give her a call to schedule and have themcall Dale D[redacted] at 229-468-3344 for warranty approval)PS If your interior lights don't...

work when attached to your tow vehicle,they can also address that at that time.If you have any emails stating Mick told you that this trailer wouldhave brakes and a break away kit on them, please forward them to me. AsI stated in our phone conversation of 11/16/16  5' & 6' wide trailers donot have brakes or break away kits due to having only 1 axle.Regards,SharonMillennium Trailers317-862-3000 CUSTOMER'S RESPONSE: Good morning Sharon,My apologies in regards to the question about the dome lights and the location of the tongue of the trailer. Too much on the brain.I will try to reach out to the Jackson location today.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Yes, we did come to an agreement and My trailer is at the manufacturer at this time, but the work isn't complete at this time. Is there a way that I can contact you once the work is complete?  
Regards,
[redacted]

The company has stated this matter has been resolved now.

Millennium Trailers has built thousands of custom built trailer to customer's exact specifications since 1998. Mr. [redacted] ordered a very custom trailer in 2016 from Millennium Trailers which Initially was being manufactured by [redacted] Cargo..  Due to the length of time that it would take...

to build he decided to switch his order to another vendor of Millennium Trailers, which was [redacted], so he would receive his trailer by his deadline.  Changing his order to a different manufacturer standard  features, measurements, weights etc would not be identical as each manufacturer builds their trailers differently, which any reasonable person would expect.  Mr. [redacted]'s additional changes to the increase the height of his trailer to accommodate his camping totes in the loft area were also made as per his request. Our custom trailer process requires the customer to carefully review their order and blue print, then sign off on it before it is built, which was done by Mr. [redacted]. As stated on the contract no verbal instructions will be honored unless they are entered on the order and signed by both parties. It also states there are no returns or refunds on trailers. Mr. [redacted]'s trailer was delivered as ordered per his signed blueprint and estimate, inspected by him and an acceptance form was signed by him and given to the delivery driver. The delivery driver said the customer was extremely happy with the trailer at that time, but his wife was not.  Millennium Trailers has been marketing his trailer to secure a buyer at no charge to him. Millennium Trailers has presented 3 reasonable offers that Mr. [redacted] declined.  Millennium Trailers has ceased their marketing campaign to help sell Mr. [redacted]'s trailer. We also offered him an exclusive newsletter sent to our database of trailer customers of more than 50,000 customers, but he has declined. Customer's signed paperwork available upon request.

Mr [redacted] ordered a custom trailer from us.  When he picked up the trailer he signed a trailer acceptance form stating that he accepted the trailer after his inspection as well as signing the invoice and blueprint made to his specifications.  After getting home he realized he was unhappy...

with certain parts of the trailer and we offered to fix any issues that were on his order and he either did not get or were warranty items.   Mr. [redacted] refused to return the trailer to the factory so we were unable to perform any work.  The air conditioner and refrigerator are industry standard parts which function with 12v power.  Mr. [redacted]' tow vehicle provides that charge for the battery.  Mr. [redacted] did not want a full living quarters conversion and he ordered just the pieces he wanted.  He did not get the 12v power converter or alarms because he did not order them.  As per his request and resolution Mr. [redacted] can contact the factory at 1-574-522-2261.  We consulted with the factory while working with Mr. [redacted] and they will require him to return the trailer to the factory.