Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I I have a letter stating that they refuse to install the window that I had originally paid for as for my toe vehicle charging my battery, did they check to make sure that it does, no they didn't the owners manual states that my unit is equipped with and inverter, which it does not have when I contacted Chuck W [redacted] , he first told me that my battery was an inverterThe owners manual states that the battery is no more than a filter, millenniums printed wordsI would be happy to deal directly with the manufacturer, if they are willing to correct with wiring, which is a fire hazard and install the window that I paid in part of the $for and am willing to deliver my trailer to the manufacturerI personally don't feel that I should have to order safety devices if the manufacturer is installing components that has the potential of producing an unsafe environment, which did happen the first time I used the trailer, I had two people that were overcome with carbon monoxide and had to be rushed to the hospital
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meYes, we did come to an agreement and My trailer is at the manufacturer at this time, but the work isn't complete at this timeIs there a way that I can contact you once the work is complete? Regards, [redacted]
Millennium Trailers has built thousands of custom built trailer to customer's exact specifications since Mr [redacted] ordered a very custom trailer in from Millennium Trailers which Initially was being manufactured by [redacted] Cargo Due to the length of time that it would take to build he decided to switch his order to another vendor of Millennium Trailers, which was [redacted] , so he would receive his trailer by his deadline Changing his order to a different manufacturer standard features, measurements, weights etc would not be identical as each manufacturer builds their trailers differently, which any reasonable person would expect Mr [redacted] 's additional changes to the increase the height of his trailer to accommodate his camping totes in the loft area were also made as per his requestOur custom trailer process requires the customer to carefully review their order and blue print, then sign off on it before it is built, which was done by Mr [redacted] As stated on the contract no verbal instructions will be honored unless they are entered on the order and signed by both partiesIt also states there are no returns or refunds on trailersMr [redacted] 's trailer was delivered as ordered per his signed blueprint and estimate, inspected by him and an acceptance form was signed by him and given to the delivery driverThe delivery driver said the customer was extremely happy with the trailer at that time, but his wife was not Millennium Trailers has been marketing his trailer to secure a buyer at no charge to himMillennium Trailers has presented reasonable offers that Mr [redacted] declined Millennium Trailers has ceased their marketing campaign to help sell Mr [redacted] 's trailerWe also offered him an exclusive newsletter sent to our database of trailer customers of more than 50,customers, but he has declinedCustomer's signed paperwork available upon request
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I I have a letter stating that they refuse to install the window that I had originally paid for as for my toe vehicle charging my battery, did they check to make sure that it does, no they didn't the owners manual states that my unit is equipped with and inverter, which it does not have when I contacted Chuck W [redacted] , he first told me that my battery was an inverterThe owners manual states that the battery is no more than a filter, millenniums printed wordsI would be happy to deal directly with the manufacturer, if they are willing to correct with wiring, which is a fire hazard and install the window that I paid in part of the $for and am willing to deliver my trailer to the manufacturerI personally don't feel that I should have to order safety devices if the manufacturer is installing components that has the potential of producing an unsafe environment, which did happen the first time I used the trailer, I had two people that were overcome with carbon monoxide and had to be rushed to the hospital
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meYes, we did come to an agreement and My trailer is at the manufacturer at this time, but the work isn't complete at this timeIs there a way that I can contact you once the work is complete? Regards, [redacted]
The company has stated this matter has been resolved now
Millennium Trailers has built thousands of custom built trailer to customer's exact specifications since Mr [redacted] ordered a very custom trailer in from Millennium Trailers which Initially was being manufactured by [redacted] Cargo Due to the length of time that it would take to build he decided to switch his order to another vendor of Millennium Trailers, which was [redacted] , so he would receive his trailer by his deadline Changing his order to a different manufacturer standard features, measurements, weights etc would not be identical as each manufacturer builds their trailers differently, which any reasonable person would expect Mr [redacted] 's additional changes to the increase the height of his trailer to accommodate his camping totes in the loft area were also made as per his requestOur custom trailer process requires the customer to carefully review their order and blue print, then sign off on it before it is built, which was done by Mr [redacted] As stated on the contract no verbal instructions will be honored unless they are entered on the order and signed by both partiesIt also states there are no returns or refunds on trailersMr [redacted] 's trailer was delivered as ordered per his signed blueprint and estimate, inspected by him and an acceptance form was signed by him and given to the delivery driverThe delivery driver said the customer was extremely happy with the trailer at that time, but his wife was not Millennium Trailers has been marketing his trailer to secure a buyer at no charge to himMillennium Trailers has presented reasonable offers that Mr [redacted] declined Millennium Trailers has ceased their marketing campaign to help sell Mr [redacted] 's trailerWe also offered him an exclusive newsletter sent to our database of trailer customers of more than 50,customers, but he has declinedCustomer's signed paperwork available upon request