Sky Affinity

We sent [redacted] twice the volume of phones she has orderedShe initially ordered two phones and an iPadShe chose the standard method of shipping (which does not come with a tracking code) and the items were then sent over seas to IrelandThe address she provided us was not a house but rather a delivery station which the town she resides in uses( [redacted] ) After we sent the items she claimed she did not receive any phones a month after she should of received the phonesWe took her word for it and send her more phones which then she claimed she receivedAfterwhich she claimed she did not receive her iPad which we did not have in stock anymore so we asked her if we can send a Samsung Galaxy Sinstead (worth twice as more at the time), she agreedThis time we added a tracking codeIn total we spend over $on [redacted] for the items and shipping to IrelandWe tried our best to help her, even though its not in our policy to cover lost shipped items, that she would have to deal with her postal station, however we send her numerous items and tried our best to help her regardlessAt the end she still wanted an iPad and claimed she would take it to court and do other various things to hurt our companies imageWe been dealing with her for months and tried our best to help her but seems she is keen on getting more free

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This response has nothing to do with me My name is NOT [redacted] , and I did not order what the response says I ordered Please see the first attachment to view my order (#[redacted] and paid to Ager K [redacted] at [redacted] ), which I returned on Oct*, 2015, with all its accompanying parts and have provided, once again, my [redacted] tracking number to SkyAffinity at [redacted] just a week ago (see second attachment)I remain expectant of receiving at least a $refund and deserving of the full refund of $ I cannot believe the disrespect SkyAffinity has shown me as a customer, when I did everything in my power to make the original phone work and to return it for a refundI will follow through with my Revdex.com complaint unless they repay [redacted] so I can be refunded my moneyThank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response has nothing to do with me. My name is NOT ***, and I did not order what the response says I ordered. Please see the first attachment to view my order (#1** and paid to Ager K*** at *** *** ***), which I returned on Oct*, 2015, with all its accompanying parts and have provided, once again, my *** tracking number to SkyAffinity at *** just a week ago (see second attachment).I remain expectant of receiving at least a $refund and deserving of the full refund of $349.99. I cannot believe the disrespect SkyAffinity has shown me as a customer, when I did everything in my power to make the original phone work and to return it for a refund.I will follow through with my Revdex.com complaint unless they repay *** so I can be refunded my money.Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After an 8/**/online purchase of a Samsung Galaxy Scell phone from SkyAffinity.com that turned out to be cloned and was returned on 10/*/2015, I filed a complaint first with *** and then with Revdex.com (ID ***) that each time seemed to be resolved when Sky Affinity agreed to refund my money but then didn'tI am completely frustrated and downright angry with Sky Affinity after I've given them all returned items and provided every piece of pertinent information they need more than once. Sky Affinity honors the agreement in Revdex.com settlement *** before I agree to settle this complaint plus they receive a low grade on Revdex.com
Sincerely,
*** ***

HelloOur return policy is daysYour time has expired for a refund, however since you already sent the phone back we will issue you a refundThe 20% restocking fee will still applyPlease tell us the tracking number, and also the *** email you want us to refund back the money to, or any other form of payment you desire. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After an 8/**/online purchase of a Samsung Galaxy Scell phone from SkyAffinity.com that turned out to be cloned and was returned on 10/*/2015, I filed a complaint first with *** and then with Revdex.com (ID ***) that each time seemed to be resolved when Sky Affinity agreed to refund my money but then didn'tI am completely frustrated and downright angry with Sky Affinity after I've given them all returned items and provided every piece of pertinent information they need more than once. Sky Affinity honors the agreement in Revdex.com settlement *** before I agree to settle this complaint plus they receive a low grade on Revdex.com
Sincerely,
*** ***

We sent [redacted] twice the volume of phones she has ordered. She initially ordered two phones and an iPad. She chose the standard method of shipping (which does not come with a tracking code) and the items were then sent over seas to Ireland. The address she provided us was not a house but...

rather a delivery station which the town she resides in uses. ([redacted])  After we sent the items she claimed she did not receive any phones a month after she should of received the phones. We took her word for it and send her more phones which then she claimed she received. Afterwhich she claimed she did not receive her iPad which we did not have in stock anymore so we asked her if we can send a Samsung Galaxy S6 instead (worth twice as more at the time), she agreed. This time we added a tracking code. In total we spend over $1800 on [redacted] for the items and shipping to Ireland. We tried our best to help her, even though its not in our policy to cover lost shipped items, that she would have to deal with her postal station, however we send her numerous items and tried our best to help her regardless. At the end she still wanted an iPad and claimed she would take it to court and do other various things to hurt our companies image. We been dealing with her for months and tried our best to help her but seems she is keen on getting more free.

We sent [redacted] twice the volume of phones she has ordered. She initially ordered two phones and an iPad. She chose the standard method of shipping (which does not come with a tracking code) and the items were then sent over seas to...

Ireland. The address she provided us was not a house but rather a delivery station which the town she resides in uses. ([redacted])  After we sent the items she claimed she did not receive any phones a month after she should of received the phones. We took her word for it and send her more phones which then she claimed she received. Afterwhich she claimed she did not receive her iPad which we did not have in stock anymore so we asked her if we can send a Samsung Galaxy S6 instead (worth twice as more at the time), she agreed. This time we added a tracking code. In total we spend over $1800 on [redacted] for the items and shipping to Ireland. We tried our best to help her, even though its not in our policy to cover lost shipped items, that she would have to deal with her postal station, however we send her numerous items and tried our best to help her regardless. At the end she still wanted an iPad and claimed she would take it to court and do other various things to hurt our companies image. We been dealing with her for months and tried our best to help her but seems she is keen on getting more free.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response has nothing to do with me.  My name is NOT [redacted], and I did not order what the response says I ordered.  Please see the first attachment to view my order (#1** and paid to Ager K[redacted] at [redacted]), which I returned on Oct. *, 2015, with all its accompanying parts and have provided, once again, my [redacted] tracking number to SkyAffinity at [redacted] just a week ago (see second attachment).
I remain expectant of receiving at least a $300 refund and deserving of the full refund of $349.99.  I cannot believe the disrespect SkyAffinity has shown me as a customer, when I did everything in my power to make the original phone work and to return it for a refund.
I will follow through with my Revdex.com complaint unless they repay [redacted] so I can be refunded my money.
Thank you,
[redacted]
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]