Hi Revdex.com, I just receive a letter from Revdex.com,attached the fileCase ID: [redacted] We have got the Customer ( [redacted] ***,person in China) concerns The fact is that Mr [redacted] placed an order from origins.com,and shipped this order to our office address.(Because he do not have the address in USA,so we help him to receive the package and forward it to him.) The office mail receiving and forwarding is the basic function of my companyAll shipment service is based on the third part company,such as USPS, UPS or FedEx We have found this package has been lost by Chinese CustomsThe international mail is often lost by unknown reasonSo we have explained that to Mr [redacted] and refund all postage to him in the last monthHe did not buy or ask us to buy any insurance for his mail, so following the transport industry regulations, we can not ask the USPS to refund this mail (But for our corporate reputation,we have refund the postage to him.)And in order to compensate for the loss of customers, we also supply an one time free shipping for him Thanks! -- ------------------------- [redacted] FOUNDER AND PRESIDENT SKY-EXPRESS INC(WILMINGTON, DE)
Hi Revdex.com, I just receive a letter from Revdex.com,attached the fileCase ID: [redacted] We have got the Customer ( [redacted] ***,person in China) concerns The fact is that Mr [redacted] placed an order from origins.com,and shipped this order to our office address.(Because he do not have the address in USA,so we help him to receive the package and forward it to him.) The office mail receiving and forwarding is the basic function of my companyAll shipment service is based on the third part company,such as USPS, UPS or FedEx We have found this package has been lost by Chinese CustomsThe international mail is often lost by unknown reasonSo we have explained that to Mr [redacted] and refund all postage to him in the last monthHe did not buy or ask us to buy any insurance for his mail, so following the transport industry regulations, we can not ask the USPS to refund this mail (But for our corporate reputation,we have refund the postage to him.)And in order to compensate for the loss of customers, we also supply an one time free shipping for him Thanks! -- ------------------------- [redacted] FOUNDER AND PRESIDENT SKY-EXPRESS INC(WILMINGTON, DE)