We have been working with this customer, and our install manager has been out to her home, and has been working on solutions with herHe has explained the positioning of her installation, and he has even offered to replace her filters for her so she didn't have to struggle with itWe are not sure what more we can do to satisfy this customer
Complaint: [redacted] I am rejecting this response because:First thing how would they know the unit is working fine? If after - calls they never came outI ordered the Trane karin changed the unit because of space she said but failed to tell me the unit would be installed sidewaysat the consultation I told karin I was changing the unit and my main concern was that it heat the backrooms and was told that it would !! without any talks on changing - installing new ductwork.I don't know your policies on referral checks, but was promised two checks, I never did not call and ask for a gift card I prefer checks!! And naturally if Trane offered a gurantee that's surely the one I would have choosenreprensentatives should not make promises that they can't keep and the proof of good service is after the saleThat was very rude to lie and say things will happen with out ever calling back are showing any concernI was very impressed with karin and usually don't make decisions on the first visit, but I for once trusted her the first ever -- now that gone out the windowalso I was promised the ductwork would indeed fix the problem (but also informed this was very new to the company and maybe the first time.(didn't work)my [redacted] ***
We have been working with this customer, and our install manager has been out to her home, and has been working on solutions with herHe has explained the positioning of her installation, and he has even offered to replace her filters for her so she didn't have to struggle with itWe are not sure what more we can do to satisfy this customer
Complaint: [redacted] I am rejecting this response because:First thing how would they know the unit is working fine? If after - calls they never came outI ordered the Trane karin changed the unit because of space she said but failed to tell me the unit would be installed sidewaysat the consultation I told karin I was changing the unit and my main concern was that it heat the backrooms and was told that it would !! without any talks on changing - installing new ductwork.I don't know your policies on referral checks, but was promised two checks, I never did not call and ask for a gift card I prefer checks!! And naturally if Trane offered a gurantee that's surely the one I would have choosenreprensentatives should not make promises that they can't keep and the proof of good service is after the saleThat was very rude to lie and say things will happen with out ever calling back are showing any concernI was very impressed with karin and usually don't make decisions on the first visit, but I for once trusted her the first ever -- now that gone out the windowalso I was promised the ductwork would indeed fix the problem (but also informed this was very new to the company and maybe the first time.(didn't work)my [redacted] ***