Complaint: I am rejecting this response because:Mr [redacted] is just trying to cover for the deception made by his organization My story is not at all fabrication but is fact Mr [redacted] responses however are not consistent My daughter had every intention of playing with tne Sky high organization based upon tne promises and guarantees made otherwise I certainly would not have paid the fees in full when it was not necessaryThe only mistake I made was to trust them and believed their verbal guaranteesSky High did not hold up their end of the bargain but now wants to cover it up to protect their image The fact remains that my daughter was released from her contract by the region commissioner and has not revived any services from them They are fraudulent in keeping my money and in my mind bordering on criminal activityI fully believe we are entitled to our money back and request a full refund Sincerely, Sandy ***
Complaint: I am rejecting this response because: I remain adamant about Sky High deceptive business practice Mr [redacted] is obviously trying to cover up their wrongdoing as it is not in their favor to admit such He states a few things that I would like to address First, my daughter did play at tne Sky High Vernon Hills location years ago The difference between now and then is that no promises/guarantees were made and she did not make the#team at that time eitherSecondly, she did try out for JO and was not chosen At which time we were about to leave as it was never our intention to sign with them for regionalAt this time coach Amy did approach us trying to convince us to let our daughter play on HER regional teamI stated my opinion in that I would rather she go tryout for another club With that she started making her promises and guarantees stating that our daughter was very good and justthe tiniest bit away from making JO which is why she wanted her on HER #team as starting setter I clearly and specifically asked Amyr how she can guarantee her that position and she said "I'm the head setter coach over all 16's teams and I make the decisions"It was at that point that Mr [redacted] approached saying my daughter should so be our there with the regional girls trying out and Amy adamantly said "oh no I've got this she's going to be in MY team" to which Mr [redacted] put his hands in tne air and said "well ok then" and walked away to get the contractsThird, in regard to team replacement Mr [redacted] be we referred to this because I had stated immediately that by us leaving in no way affected the team due to the fact that there were girls on the team already with others being setters Fourth, it is correct that our daughter was fortunate enough to find another position with another club after my attempt to reach out to a few clubs in the areaOne did not have any openings and fortunately did She tried out and was offered the position However, none of this took place until after their decision to not honor their side of the deal Our decision to leave the club due to this issue was made clear immediately upon learning of their deception We would have remained committed to that decision regardless of whether she was able to find another position or not and I stated this to Mr [redacted] many times Proof of timing in regard to this matter can be proven upon request A few other facts to point out are Mr [redacted] ' attitude throughout this process He has been quite cocky and demeaning by making these statements "you should have got it in writing" with a little laugh and "go ahead take me to small claims court Waste your time and money " again with a small laughAdditionally, since this incident in talking to others they have stated that they had the same type of issue with this club and it's coaches and management And in ending I would like to point out that if I was unsure in any way of the type of position and guarantee that was made to us I certainty would not have paid the fees of $in full when I had the option of paying them in smaller incrementsTo this end I stand behind my statement and complaint and request my $ be returned Sincerely, Sandy ***
Sandy ***'s daughter played for Sky High two years ago and was very familiar with our policiesAfter playing at another club last year, they came back for the current seasonThey paid their tryout fee of $Sandy claims my coach, Amy [redacted] , promised her daughter to play on her teamOur entire staff understands never to promise our customers, which team they will play withThey must make the program (which they did) and then practice for a few weeks so the staff can determine which team they are assignedIn this case there are three different teamsThe [redacted] girl was assigned to what would be considered our second teamOf course, all players aspire to be on our top teams however, they are not guaranteed anythingAt the final tryout, Sandy, her husband and daughter had a conversation with Amy [redacted] , the coachAmy stated she was doing a nice job and that she trains all setters on all teams in this age groupAmy further stated after the ***'s asked some questions that it is possible she could be coaching their daughter however, it was all based on how she did the first few weeks of practiceIn the meantime, the ***'s signed a binding contract and paid the tuition of $1,in fullWhen they requested a refund we stated nothing was ever promised in terms of the specific team only that Amy would definitely be training their daughter in setter's practicesAfter speaking with Amy [redacted] , she concurred that she had never promised anythingIt is important to note [redacted] tried out for one of our travel teams and was not selected and after speaking with Amy [redacted] , head coach of our Regional group, [redacted] decided to play Regional with Sky HighWhen [redacted] approached me for a refund I stated that would be impossible unless we could find a replacement who plays the same position at the same levelAt this point, anyone who had been cut by Sky High had moved on to other programsSky High believes the athlete had an opportunity to play travel at another club after she committed to our Regional program and was looking for a good reason to receive a refund [redacted] accepted the Regional position, signed the contract and paid in fullNo promises were madeNo refund will be issuedA copy of the signed contract can be provided upon request
Complaint: I am rejecting this response because:Mr [redacted] is just trying to cover for the deception made by his organization My story is not at all fabrication but is fact Mr [redacted] responses however are not consistent My daughter had every intention of playing with tne Sky high organization based upon tne promises and guarantees made otherwise I certainly would not have paid the fees in full when it was not necessaryThe only mistake I made was to trust them and believed their verbal guaranteesSky High did not hold up their end of the bargain but now wants to cover it up to protect their image The fact remains that my daughter was released from her contract by the region commissioner and has not revived any services from them They are fraudulent in keeping my money and in my mind bordering on criminal activityI fully believe we are entitled to our money back and request a full refund Sincerely, Sandy ***
Complaint: I am rejecting this response because: I remain adamant about Sky High deceptive business practice Mr [redacted] is obviously trying to cover up their wrongdoing as it is not in their favor to admit such He states a few things that I would like to address First, my daughter did play at tne Sky High Vernon Hills location years ago The difference between now and then is that no promises/guarantees were made and she did not make the#team at that time eitherSecondly, she did try out for JO and was not chosen At which time we were about to leave as it was never our intention to sign with them for regionalAt this time coach Amy did approach us trying to convince us to let our daughter play on HER regional teamI stated my opinion in that I would rather she go tryout for another club With that she started making her promises and guarantees stating that our daughter was very good and justthe tiniest bit away from making JO which is why she wanted her on HER #team as starting setter I clearly and specifically asked Amyr how she can guarantee her that position and she said "I'm the head setter coach over all 16's teams and I make the decisions"It was at that point that Mr [redacted] approached saying my daughter should so be our there with the regional girls trying out and Amy adamantly said "oh no I've got this she's going to be in MY team" to which Mr [redacted] put his hands in tne air and said "well ok then" and walked away to get the contractsThird, in regard to team replacement Mr [redacted] be we referred to this because I had stated immediately that by us leaving in no way affected the team due to the fact that there were girls on the team already with others being setters Fourth, it is correct that our daughter was fortunate enough to find another position with another club after my attempt to reach out to a few clubs in the areaOne did not have any openings and fortunately did She tried out and was offered the position However, none of this took place until after their decision to not honor their side of the deal Our decision to leave the club due to this issue was made clear immediately upon learning of their deception We would have remained committed to that decision regardless of whether she was able to find another position or not and I stated this to Mr [redacted] many times Proof of timing in regard to this matter can be proven upon request A few other facts to point out are Mr [redacted] ' attitude throughout this process He has been quite cocky and demeaning by making these statements "you should have got it in writing" with a little laugh and "go ahead take me to small claims court Waste your time and money " again with a small laughAdditionally, since this incident in talking to others they have stated that they had the same type of issue with this club and it's coaches and management And in ending I would like to point out that if I was unsure in any way of the type of position and guarantee that was made to us I certainty would not have paid the fees of $in full when I had the option of paying them in smaller incrementsTo this end I stand behind my statement and complaint and request my $ be returned Sincerely, Sandy ***
Sandy ***'s daughter played for Sky High two years ago and was very familiar with our policiesAfter playing at another club last year, they came back for the current seasonThey paid their tryout fee of $Sandy claims my coach, Amy [redacted] , promised her daughter to play on her teamOur entire staff understands never to promise our customers, which team they will play withThey must make the program (which they did) and then practice for a few weeks so the staff can determine which team they are assignedIn this case there are three different teamsThe [redacted] girl was assigned to what would be considered our second teamOf course, all players aspire to be on our top teams however, they are not guaranteed anythingAt the final tryout, Sandy, her husband and daughter had a conversation with Amy [redacted] , the coachAmy stated she was doing a nice job and that she trains all setters on all teams in this age groupAmy further stated after the ***'s asked some questions that it is possible she could be coaching their daughter however, it was all based on how she did the first few weeks of practiceIn the meantime, the ***'s signed a binding contract and paid the tuition of $1,in fullWhen they requested a refund we stated nothing was ever promised in terms of the specific team only that Amy would definitely be training their daughter in setter's practicesAfter speaking with Amy [redacted] , she concurred that she had never promised anythingIt is important to note [redacted] tried out for one of our travel teams and was not selected and after speaking with Amy [redacted] , head coach of our Regional group, [redacted] decided to play Regional with Sky HighWhen [redacted] approached me for a refund I stated that would be impossible unless we could find a replacement who plays the same position at the same levelAt this point, anyone who had been cut by Sky High had moved on to other programsSky High believes the athlete had an opportunity to play travel at another club after she committed to our Regional program and was looking for a good reason to receive a refund [redacted] accepted the Regional position, signed the contract and paid in fullNo promises were madeNo refund will be issuedA copy of the signed contract can be provided upon request