Sky Limousine

Complaint: [redacted] I am rejecting this response because:That message wan lived before I register my complain , I try to contact the shop because he ask for the tile of my car andI told him i'm not give up my tile so I left a message in his voice mail, try to resolve this in the best manner possibleand I agreed to paid for the test and the battery the only thing I don't Understand why he not send the callas a proof when he called me and he treated me and calling me a liarlike I said before I'm liable for the test and the battery that was authorized other then that is not a authorized repair at all also I want to inform that he is calling me from different numbers to intimidate me and ask me to close this Complain the number he is calling from is [redacted] and [redacted] *** Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

The definition of Diagnostic/Diagnosis is a determining or analysis of the cause or nature of a problem or situation How can Ms [redacted] come to an auto repair shop with said vehicle and state she "did not want a diagnostic"? Why was she here?Ms [redacted] did have choices, #she chose to bring a vehicle, that did not even belong to her, to an auto repair shop to be diagnosed #She agreed to bring her vehicle back for an official appointment on Friday #Ms [redacted] states that she did not agree to leave the vehicle over the weekend, but yet she did leave the vehicle over the weekend As a business that diagnoses and repairs vehicles, what was Ms [redacted] 's expectations of us? Ms [redacted] states that the Foreign Aid did not have authorization to go forward on her vehicle There was not a repair made, nothing to "go forward with"The Foreign Aid only attempted to diagnose this car As stated before when there is an electrical problem there is not a set timespan to find what is causing the problem The windows in this car is electric At this time The Foreign Aid feels that there was nothing done that was not authorized We are a business and expect to be paid for services rendered

The customer, [redacted] [redacted] arrived on 11/03/with a Volkswagen Beetle The customer stated this was her vehicle and she was having problems with her window operation and asked The Foreign Aid for a diagnosis NOTE: Upon arrival noticed the right rear window was partially down and would not go up Customer did not have an appointment so Steve, the owner of The Foreign Aid, asked if she could come back the following day to start diagnostic vehicle He informed the customer that he could start with a computer scan of the vehicle but depending on the results the vehicle may need more diagnostic Steve also informed the customer that the computer scan takes about an hour and asked it that would be alright The customer agreed to come back the next day The customer returned the following day to drop the vehicle off As a courtesy we worked the vehicle in to our already busy schedule(Normally it takes two weeks to get an appointment) The customer was told we would call her when we finished the diagnosis The customer called right before the shop closed and she was informed that we were not finished with the diagnostic and would need more time The customer agreed to leave the vehicle over the weekend so that we could finish the diagnostic on Monday The customer was also informed that with electrical issues it is not accurate to give a quote on labor time because it can be an involved diagnosis and there is no way of knowing what will be found The foreign Aid would have gladly scanned the vehicle for no charge as an initial courtesy Electrical problems were also found and as explained before this results in more diagnostic NOTE: To access the wires in this vehicle parts of the dash, door panels and back seat must be removed When the customer called on Monday Steve had a rough estimate of what to start with to fix the window problem Steve then felt comfortable to give a quote for labor and parts to repair the windows The customer then stated that she did not want to go any further because of financial issues The customer states that she was not aware the repair shop was doing "all of this" however she agreed to bring the car back on Friday and also leave it over the weekend for the shop to continue diagnostic The customer had not said at any time to stop the diagnostic When the customer said she could not pay because she was a college student, Steve then simply asked why she would bring her vehicle to a repair shop if she had no intent to pay Steve also informed the customer that she could pick up her vehicle when payment was made Note: [redacted] called The Foreign Aid and informed us that she is the owner of this beetle and her granddaughter ( the customer) did not even have authorization to make decisions for this vehicle At this time The Foreign Aid feels that there was nothing done that was not authorized We are a business and expect to be paid for services rendered The Foreign Aid went out of our way to help get this vehicle into the shop right away without an appointment so the customer could get on the road for her daily life

This customer made an appointment by phone on Wednesday 7/19/with the Foreign aid for a Monday 7/24/drop off (On phone log) The customer requested we take out the factory radio and add blue tooth The Customer also requested a quote for a new front grill for the vehicle The foreign Aid requested that the customer email a copy of the vehicle registration with the vehicle VIN number for an accurate quote on the grill The customer sent an email (see attached) including the vehicle registration also a note again mentioning adding Blue tooth and a front grillThe customer called on Thursday 7/20/at 10:54am to confirm we received the email(On phone log) On Friday 7/21/the customer dropped off the vehicle, giving a brief description to the business owner, Steve S [redacted] He informed her that he would be leaving on vacation and the person who she would be dealing with is a friend and retired Michigan police officer NOTE: This vehicle had been recently purchased by the customer a Mercedes G-Wagon The customer had to leave in a hurry so the meeting was shortThe Foreign Aid received an email from the customer on Friday 7/21/adding many other issues they would like addressed(Email attached) Monday 7/24/the customer emailed the vehicle request list again On initial inspection of vehicle it was obvious that it had been in a front end accident, the engine lid wouldn't open properly upon arrival One of the vehicle’s problems was seat occupancy sensor on passenger front seat The customer had purchased an extended warranty, we advised the warranty company of the problem and they approved the repairsWe removed the seat and installed the sensor then reinstalled the seat, (used specific factory instructions(Email attached) We reset the computer for this problem, all was fineThe Foreign Aid also performed the other repairs the customer had requested(All work included on repair order #***) On Thursday 7/27/at 9:00am the customer called and left a message wanting a status update on vehicle He was very upset, aggressive and wanted the vehicle back by Sunday 7/30/(On phone log) NOTE: The Foreign Aid hours are Monday – Friday 8am to 5pmThe customer then called again Thursday 7/27/at 1:pm demanding a list of the repairs that had been completed Customer was very rude to our employee The employee checked with the mechanic and called customer back with details at 1:40pm Customer did not answer so employee left message on status update(On phone log) Steve, the business owner arrived back on Monday 7/31/ Customer emailed an attachment of their warranty information for billing of repair order # [redacted] – included (two repair orders were required so warranty company could take care of the warranty issue separate from the customers requested repairs) We arranged to deliver the vehicle to the Montrose airport at no extra charge, because customer did not want to come all the way to Grand Junction from Telluride on Tuesday 8/15/ The same employee that the customer had been speaking with previously, because of the owner’s absence (retired officer) agreed to drop the vehicle off When employee arrived at the drop off point he was very hesitant to release the vehicle to the customer because of how the customer was acting (did not look at any repairs done, just went straight to leather seat and blamed The Foreign Aid of "ruining" the leather on seat bottom(Please keep in mind that the leather on the seat in question was at least yrsOld) The employee called the repair shop and the customer spoke to Steve, the business owner Steve offered to look at the vehicle again, but the customer declined and gave a verbal authorization of a Visa payment for $ Later that day Steve started to receive nasty threatening text messages from the customer, call him a liar and stating the repair shop ruined the leather on the seat On 8/23/The Foreign Aid received a letter from Heartland stating the customer had disputed the credit card chargesNOTE: The payment that was disputed was for repair order #***, not even any work pertaining to the seat in question The warranty company paid for that repair order with the seat repairThe Foreign Aid takes pride in every repair that is done and believes that we are due payment for the work performed to this vehicle

Complaint: ***
I am rejecting this response because: They never be authorised to go and fix it at that high price yes the car was two for the battery no good and I feel they take advance of the situationAGAIN THEY NEVER WAS AUTHORIZED TO INSTAL MORE THE WAT WE TALK OVER THE PHONE ( BATTERY) yes you suggest it a new motor and ill tell you to I'm going to get one through COPART because they want to sale one to me for $, they satar to avoid my calls until final stay in the phone for more the min and he tell me my final bill is $dls and I said I can pay that because he never was authorized to go that high on the bill and if he think he was please send me sing paper with the repair estimated and sing by me or my daughter, and he tell me he will take me to small claims or tur in the title of the Vehicle
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Here is the voice mail left by *** ***

First of all the Mini Cooper in question was towed in to The Foreign Aid for a no start situation, we diagnosed the car as having a high pressure fuel pump had failed, We contacted *** *** and she requested we contact her father, he explained to
me that there was extensive work preformed on this car in California by another shop.He agreed at that time to go ahead and install the new pump at the cost of approx, $900.00 I Steve S*** also informed him of possible other problem's we could not detect until the engine was operational.Upon instaling the high pressure fuel pump the car started and ran, but we could hear noises coming from the timing chain area and check engine light was on, so we scanned the vehicle for codes, found 287F code for inlet vanos acuator movement, called and spoke with ***and he approved ordering and installing the acuator solenoid, I did not give him a price for this repair at that time, we removed the acuator and found it to be full of metal fragment's installed the new part, we stll had timing chain noise from the timing chain area, once again called *** and told him about what we had found, At that time he authorized me to install new timing chain and related component's as needed! At this time we discussed at length about the possibilites of other engine damage! And we didn't feel as if installing these component's at this time would be benefical Because of the possibilty of further damage which has already probably occured. He agreed with us and started trying to find a used engine himself in CaliforniaSo this all being said, Why would he tell the Revdex.com that he only authorized a battery and a diagnosis? Steve S*** owner of The Foreign Aid

Complaint: ***
I am rejecting this response because: This is completely wrongWhen I first brought the car in on Thursday, I statred that all I wanted was a scan of the car to see if it was possibly a fuse that was outMrS*** said that he could do a scan, but it may not tell us the problemI stated that even if it didn't, I still didn't want anything elseI didn't want a diagnostic, nor did I ask for oneI didn't agree to leave my car over the weekend, I had to because MrS*** neglected to call me and get permission to move forward, or even tell me if the scan showed anythingThere shouldn't even be a question of whether I was authorized to make repairs or not because I didn't want to make themI simply wanted the scanMrS*** did not have WRITTEN or VERBAL permission to go forward with a diagnosticHe also had no right to tell me that the $wouldn't include him reassembling my car when the law clearlynstates that cars must be reassembled in the condition they were brought in at no charge to the customer if the customer doesn't go through with repairsMrS*** told me that he couldn't give an estimate with electrical issues, but he told me that when I called on Monday, AFTER he had already decided he didn't need permission to take apart anything.
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because of the simple fact that when we brought the car into the Foreign Aid the seat was in beautiful condition, and when we picked the car up, the leather on the passenger seat had been ruined and there was damage to the door panelThe costs to fix the seat alone by a Mercedes shop will be more than the entire amount of our bill with Foreign Aid, which is why we have stopped the chargeThe attitude and complete denial from the owner of this shop has been incredibly unprofessional and disturbingWe have no interest in working further and will never have our car serviced in his care againThe person dropping the car would not give me the keys to the car if I did not give a credit card to the shopTherefore I gave them the card so I could have my car back after a month of it being in his care. We can have emails, depositions or calls with the dealer that sold us the car a month or so before; clients and employees that have sat in the car and can testify that the seat was in beautiful condition along with the entire rest of the car before it was dropped to the Foreign Aid. I would like to know how to get beyond the he said, she said nature of this argumentThe business owner is in complete denial, and he has caused significant damage to our carHe has not once been apologetic or thoughtful in how to build back our trust or help us beyond telling us we can pay him to fix the seatThe shop is a hour drive round trip from our houseI do not have the time to spend an entire day off of work to show him the damage so he can continue to deny what his shop has done.
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

The definition of Diagnostic/Diagnosis is a determining or analysis of the cause or nature of a problem or situation.  How can Ms. [redacted] come to an auto repair shop with said vehicle and state she "did not want a diagnostic"? Why was she here?Ms. [redacted] did have choices, #1 she chose to bring a vehicle, that did not even belong to her, to an auto repair shop to be diagnosed.  #2 She agreed to bring her vehicle back for an official appointment on Friday.  #3 Ms. [redacted] states that she did not agree to leave the vehicle over the weekend, but yet she did leave the vehicle over the weekend.   As a business that diagnoses and repairs vehicles, what was Ms. [redacted]'s expectations of us?  Ms. [redacted] states that the Foreign Aid did not have authorization to go forward on her vehicle.  There was not a repair made, nothing to "go forward with". The Foreign Aid only attempted to diagnose this car.  As stated before when there is an electrical problem there is not a set timespan to find what is causing the problem.  The windows in this car is electric.    At this time The Foreign Aid feels that there was nothing done that was not authorized.  We are a business and expect to be paid for services rendered.

Complaint: [redacted]
I am rejecting this response because:That message wan lived  before I register my complain , I try to contact the shop because he ask for the tile of my car and. I told him i'm not give up my tile so I left a message in his voice mail, try to resolve this in the best manner possible. and I agreed to paid for the test and the battery.  the only thing I don't Understand why he not send the callas a proof when  he called  me and  he treated me and calling me a liar. like I said before I'm liable for the test and the battery that was authorized other then that is not a authorized repair at all  also I want to inform that he is calling me from different numbers to intimidate me and ask me to close this Complain  the number he is calling from is [redacted] and [redacted]. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

The customer, [redacted] [redacted] arrived on 11/03/17 with a 2005 Volkswagen Beetle.  The customer stated this was her vehicle and she was having problems with her window operation and asked The Foreign Aid for a diagnosis.  NOTE: Upon arrival noticed the right rear window was partially...

down and would not go up.  Customer did not have an appointment so Steve, the owner of The Foreign Aid, asked if she could come back the following day to start diagnostic vehicle.  He informed the customer that he could start with a computer scan of the vehicle but depending on the results the vehicle may need more diagnostic.  Steve also informed the customer that the computer scan takes about an hour and asked it that would be alright.  The customer agreed to come back the next day.  The customer returned the following day to drop the vehicle off.  As a courtesy we worked the vehicle in to our already busy schedule. (Normally it takes two weeks to get an appointment) The customer was told we would call her when we finished the diagnosis.  The customer called right before the shop closed and she was informed that we were not finished with the diagnostic and would need more time.  The customer agreed to leave the vehicle over the weekend so that we could finish the diagnostic on Monday.  The customer was also informed that with electrical issues it is not accurate to give a quote on labor time because it can be an involved diagnosis and there is no way of knowing what will be found.  The foreign Aid would have gladly scanned the vehicle for no charge as an initial courtesy.  Electrical problems were also found and as explained before this results in more diagnostic.  NOTE: To access the wires in this vehicle parts of the dash, door panels and back seat must be removed.  When the customer called on Monday Steve had a rough estimate of what to start with to fix the window problem.  Steve then felt comfortable to give a quote for labor and parts to repair the windows.  The customer then stated that she did not want to go any further because of financial issues.  The customer states that she was not aware the repair shop was doing "all of this"  however she agreed to bring the car back on Friday and also leave it over the weekend for the shop to continue diagnostic.   The customer had not said at any time to stop the diagnostic.  When the customer said she could not pay because she was a college student, Steve then simply asked why she would bring her vehicle to a repair shop if she had no intent to pay.  Steve also informed the customer that she could pick up her vehicle when payment was made.  Note:  [redacted] called The Foreign Aid and informed us that she is the owner of this 2005 beetle and her granddaughter ( the customer) did not even have authorization to make decisions for this vehicle.  At this time The Foreign Aid feels that there was nothing done that was not authorized.  We are a business and expect to be paid for services rendered.  The Foreign Aid went out of our way to help get this vehicle into the shop right away without an appointment so the customer could get on the road for her daily life.

This customer made an appointment by phone on Wednesday 7/19/2017 with the Foreign aid for a Monday 7/24/17 drop off.  (On phone log)  The customer requested we take out the factory radio and add blue tooth.  The Customer also requested a quote for a new front grill for the...

vehicle.  The foreign Aid requested that the customer email a copy of the vehicle registration with the vehicle VIN number for an accurate quote on the grill.   The customer sent an email (see attached) including the vehicle registration also a note again mentioning adding Blue tooth and a front grill. The customer called on Thursday 7/20/17 at 10:54am to confirm we received the email. (On phone log) On Friday 7/21/17 the customer dropped off the vehicle, giving a brief description to the business owner, Steve S[redacted].   He informed her that he would be leaving on vacation and the person who she would be dealing with is a friend and retired Michigan police officer.  NOTE: This vehicle had been recently purchased by the customer a 2007 Mercedes G-Wagon.  The customer had to leave in a hurry so the meeting was short. The Foreign Aid received an email from the customer on Friday 7/21/17 adding many other issues they would like addressed. (Email attached)  Monday 7/24/17 the customer emailed the vehicle request list again.  On initial inspection of vehicle it was obvious that it had been in a front end accident, the engine lid wouldn't open properly upon arrival.  One of the vehicle’s problems was seat occupancy sensor on passenger front seat.  The customer had purchased an extended warranty,   we advised the warranty company of the problem and they approved the repairs. We removed the seat and installed the sensor then reinstalled the seat, (used specific factory instructions. (Email attached) We reset the computer for this problem, all was fine. The Foreign Aid also performed the other repairs the customer had requested. (All work included on repair order #[redacted]) On Thursday 7/27/17 at 9:00am the customer called and left a message wanting a status update on vehicle.  He was very upset, aggressive and wanted the vehicle back by Sunday 7/30/17. (On phone log)   NOTE: The Foreign Aid hours are Monday – Friday 8am to 5pm. The customer then called again Thursday 7/27/17 at 1:20 pm demanding a list of the repairs that had been completed.  Customer was very rude to our employee.  The employee checked with the mechanic and called customer back with details at 1:40pm.  Customer did not answer so employee left message on status update. (On phone log) Steve, the business owner arrived back on Monday 7/31/17.  Customer emailed an attachment of their warranty information for billing of repair order #[redacted] – included (two repair orders were required so warranty company could take care of the warranty issue separate from the customers requested repairs) We arranged to deliver the vehicle to the Montrose airport at no extra charge, because customer did not want to come all the way to Grand Junction from Telluride on Tuesday 8/15/17.   The same employee that the customer had been speaking with previously, because of the owner’s absence (retired officer) agreed to drop the vehicle off.   When employee arrived at the drop off point he was very hesitant to release the vehicle to the customer because of how the customer was acting (did not look at any repairs done, just went straight to leather seat and blamed The Foreign Aid of "ruining" the leather on seat bottom. (Please keep in mind that the leather on the seat in question was at least 10 yrs. Old)   The employee called the repair shop and the customer spoke to Steve, the business owner.  Steve offered to look at the vehicle again, but the customer declined and gave a verbal authorization of a Visa payment for $2220.69.  Later that day Steve started to receive nasty threatening text messages from the customer, call him a liar and stating the repair shop ruined the leather on the seat.  On 8/23/17 The Foreign Aid received a letter from Heartland stating the customer had disputed the credit card charges. NOTE:  The payment that was disputed was for repair order #[redacted], not even any work pertaining to the seat in question.  The warranty company paid for that repair order with the seat repair. The Foreign Aid takes pride in every repair that is done and believes that we are due payment for the work performed to this vehicle.