We are so sorry for any miscommunication between our service rep and this guest! As emailed to our guest, the repair to these childrens boots is fully covered under our warranty - while we don't supply shipping labels to our repair center, we do offer free shipping after the repair has been completedWhile our first recourse under our posted warranty is to repair a defective item, we certainly recognize the disappointment that our guest experienced in both the initial issue and the subsequent interactionWe will be happy to replace this item as per our guest's request, and we will ask her to dispose of the defective item at her convenience
We are so sorry for any miscommunication between our service rep and this guest! As emailed to our guest, the repair to these childrens boots is fully covered under our warranty - while we don't supply shipping labels to our repair center, we do offer free shipping after the repair has been completedWhile our first recourse under our posted warranty is to repair a defective item, we certainly recognize the disappointment that our guest experienced in both the initial issue and the subsequent interactionWe will be happy to replace this item as per our guest's request, and we will ask her to dispose of the defective item at her convenience