Sky Master Trading

I'm so sorry to learn that our guest didn't receive her reimbursement check! Our Accounts Payable Department reports that a check in the amount of $was mailed to [redacted] on 317, but hasn't been cashed as yet We are voiding that check, and issuing a new one I'm sorry to say that it will take approximately business days for that check to be processed I've emailed our guest to confirm that the address we have on file for her is correct I've also reached out to [redacted] for additional information on her unacceptable experience; It's our goal to provide exceptional leather goods and customer service, and I'm sorry that we let her down

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

As per *** ***'s request, we expedited her returns processing so that she could receive her refunds sooner than our posted 10-business day processing time. These refunds were processed on December ***, and I emailed pdf's of the transactions to *** *** today. Unfortunately, we are not able to control when her credit card company posts these
refunds to her accountI've advised her via email that she may wish to contact her financial institution to
find out when they will post these transactions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

We're so sorry that we're not able to track this package. We've worked with *** to try to find the location of the return, and unfortunately *** is unable to confirm that this package was received by themWe are also unable to locate this return in our warehouseWe realize that this is an
***etting situation, and wish that we had been advised of it last year when it occurredHowever, we do want our guest to have a good experience with our company, and as a one-time accommodation we will issue a refund for herPlease note that this will take up to two weeks to process, as we will need to issue a check reimbursement since credit card refunds can only be processed within months of the initial transaction

We're so sorry for this guest's disappointment in our returns process! Our processing time is noted on our Customer Care page as follows: Refunds will be credited to your account within business days (weeks) of receipt of your packaged return according to our policies stated above.It remains
our mission to provide exceptional leather goods with customer service to match, and in that spirit, we will be happy to accommodate *** ***'s request by processing her return of unworn merchandise today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are so sorry for any miscommunication between our service rep and this guest! As emailed to our guest, the repair to these childrens boots is fully covered under our warranty - while we don't supply shipping labels to our repair center, we do offer free shipping after the repair has been...

completed. While our first recourse under our posted warranty is to repair a defective item, we certainly recognize the disappointment that our guest experienced in both the initial issue and the subsequent interaction. We will be happy to replace this item as per our guest's request, and we will ask her to dispose of the defective item at her convenience.

I'm so sorry to learn that our guest didn't receive her reimbursement check!  Our Accounts Payable Department reports that a check in the amount of $94 was mailed to [redacted] on 3/**/17, but hasn't been cashed as yet.  We are voiding that check, and issuing a new one.  I'm sorry to...

say that it will take approximately 10 business days for that check to be processed.  I've emailed our guest to confirm that the address we have on file for her is correct.  I've also reached out to [redacted] for additional information on her unacceptable experience; It's our goal to provide exceptional leather goods and customer service, and I'm sorry that we let her down.

We're so sorry to learn that our guest's issue hasn't been taken care of! The representative communicating with our guest left our company in January.  Our guest has been advised that a reimbursement check as well as a token of our apology will be processed immediately.

We're so sorry that this issue hasn't been resolved!  The rep that [redacted] worked with has been out of the office; I've sent a prepaid label to our customer for the return of the defective  boots.  As a successful zipper repair is not guaranteed, I've arranged to send a new pair of...

Parker Tall boots to [redacted] as soon as [redacted] scans in her return package.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received credit to my card and multiple times when I called in they tried to tell me they hadn't received it when in fact they had.  My tracking numbers showed they were delivered to them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]