Sky Roofing LLC

My name is [redacted] and I am the Operations Manager of The Team FactoryI am offering our deepest apologies to Ms [redacted] Please understand that this response is being sent with the greatest sincerityThe North Arlington SA coaches, parents, and players deserved the highest standard of service which is the general norm of our businessWhile Ms [redacted] 's orders have been previously filled prior to the writing of this, we sincerely regret any and all inconvenience she experiencedAs Ms [redacted] points out, we did make an error in the printing of a sponsor on one of the twenty nine different teamsWe requested for Ms [redacted] to expedite those jerseys back to us so that we could correct the mistakeWhile the jerseys were corrected, this unfortunately did cause a delay in final deliveryAlso, due to the size of the order the club was eligible to receive free promotional gear from the manufacturerA couple of the promotional styles requested were on backorderMs [redacted] was notified and substitutions were agreed upon; however, this also resulted in a delivery delayDue to the delay, Ms [redacted] requested that these items be sent directly to her and she would have those items printed locally Ms [redacted] also advised us that she did not receive a few of the jerseys/shorts/socksWhile our records indicate that her order did ship complete (with the exception of the backordered items), we nevertheless reordered and shipped her additional product at our expenseWe do agree with Ms [redacted] that approximately five of the jerseys she received were not printedDue to this and the above mentioned delivery delays, we reimbursed Ms [redacted] for the shipping expense on the entire order along with part of the printing expense for the total amount of $

My name is [redacted] and I am the Operations Manager of The Team FactoryI am offering our deepest apologies to Ms [redacted] Please understand that this response is being sent with the greatest sincerityThe North Arlington SA? coaches, parents, and players deserved the highest standard of service which is the general norm of our businessWhile Ms [redacted] 's orders have been previously? filled? prior to the writing of this, we sincerely regret any and all inconvenience she experienced.? As Ms [redacted] points out, we did make an error in the printing of a sponsor on one of the twenty nine different teamsWe requested for Ms [redacted] to expedite those jerseys back to us so that we could correct the mistakeWhile the jerseys were corrected, this unfortunately did cause a delay in final deliveryAlso, due to the size of the order the club was eligible to receive free promotional gear from the manufacturerA couple of the promotional styles requested were on backorderMs [redacted] was notified and substitutions were agreed upon; however, this also resulted in a delivery delayDue to the delay, Ms [redacted] requested that these items be sent directly to her and she would have those items printed locally? Ms [redacted] also advised us that she did not receive a few of the jerseys/shorts/socksWhile our records indicate that her order did ship complete (with the exception of the backordered items), we nevertheless reordered and shipped her additional product at our expense.? We do agree with Ms [redacted] that approximately five of the jerseys she received were not printedDue to this and the above mentioned delivery delays, we reimbursed Ms [redacted] for the shipping expense on the entire order along with part of the printing expense for the total amount of $

My name is [redacted] and I am the Operations Manager of The Team FactoryI am offering our deepest apologies to Ms [redacted] , a longtime customer.? Please understand that this response is being sent with the greatest sincerityThe STV Bulldogs coaches, parents, and players deserved the highest standard of service which is the general norm of our business? While Ms [redacted] ’s August order and subsequent orders were filled/completed prior to the writing of this, we sincerely regret any and all inconvenience she experiencedUnfortunately,? the former sales representative who initially processed Ms [redacted] 's August? order was required to leave his position suddenly at the peak of the busy season, leaving the order only partially processedWe failed to recognize this fact and? a delay in the fulfillment of the order was the resultIn saying this, there is still no excuse why we dropped the ball and Ms [redacted] did not receive the proper communication she deserved? As a result of this issue, we have since? adopted a fulfillment procedure that should serve as a failsafe measure to prevent? a similar? occurrence in the future? We have since apologized to Ms [redacted] ? ? ? ? ? ? ?

Complaint: ***
I am rejecting this response because:We were told on October 14th the check would be mailedIts now October and no check has been receivedIt doesn't take a week to get mail. We reject any response until check is receivedWe're also wondering when the owner would be calling as *** said the first week of OctoberNo phone call received
Regards,
*** ***

Complaint: ***
I am rejecting this response because:We were told on October 14th the check would be mailedIts now October and no check has been receivedIt doesn't take a week to get mail. We reject any response until check is receivedWe're also wondering when the owner would be calling as *** said the first week of OctoberNo phone call received
Regards,
*** ***

My name is *** *** and I am the Operations Manager of The Team FactoryI am offering our deepest apologies to Ms***Please understand that this response is being sent with the greatest sincerityThe North Arlington SA coaches, parents, and players deserved the highest standard of
service which is the general norm of our businessWhile Ms***'s orders have been previously filled prior to the writing of this, we sincerely regret any and all inconvenience she experienced. As Ms*** points out, we did make an error in the printing of a sponsor on one of the twenty nine different teamsWe requested for Ms*** to expedite those jerseys back to us so that we could correct the mistakeWhile the jerseys were corrected, this unfortunately did cause a delay in final deliveryAlso, due to the size of the order the club was eligible to receive free promotional gear from the manufacturerA couple of the promotional styles requested were on backorderMs*** was notified and substitutions were agreed upon; however, this also resulted in a delivery delayDue to the delay, Ms*** requested that these items be sent directly to her and she would have those items printed locally Ms*** also advised us that she did not receive a few of the jerseys/shorts/socksWhile our records indicate that her order did ship complete (with the exception of the backordered items), we nevertheless reordered and shipped her additional product at our expense. We do agree with Ms*** that approximately five of the jerseys she received were not printedDue to this and the above mentioned delivery delays, we reimbursed Ms*** for the shipping expense on the entire order along with part of the printing expense for the total amount of $

Auctionblockaz.com is very bad, I bought a volvo for $However after purchasing, the car was later experiencing malfunctionsI took it to more than mechanics and all of them told me that they could not figure out the root of the problemSince none of the mechanics knew the source of the car problems, I could not proceed with repairsObserving the numerous issues, I was advised by my mechanics to visit the original seller and demand a refundAfterwards I contacted Rick, the original owner, via phoneI told him, "this car is broken and I wish to return itSince I just bought it, I should be allowed to return it." days later, Rick responded, "No you may not return it." I replied, "I will return this car." and again Rick was insistentThis kept going back and forth with no changes in repetitive responseI eventually gave up and went to a volvo dealership and paid to get a diagnostic checkI learned that the vehicle needed a $repair in order to get the car running againAt the time I had no job for almost monthsI felt great anxiety from this situationI could not pay for the repairs and had no choice but to go back to Rick, except this time I spoke to him in personAfter speaking with him, the end result was for him to pay for the repairs of the car and have a dealer sell the car for me and receive the moneyAfter two weeks since the meeting, I was left with no responseI sent hm a text asking if the car has been repaired yetHe responded that the repairs have not been finished yetThen I proceeded to wait another weeks and still no responseI then texted Rick, "How is my car, is it repaired?" He responded again that the repairs are not done yetAnother week passed with no update so I texted Rick once more asking about the carThis time he never respondedNo matter how many times I tried contacting him, a response would not comeI began to worry so I went to visit his office and Rick was nowhere to be seenOutside was my Volvo covered in dust with flat tiresAfter several days the car's title came to me through the mailDespite telling him that I do not want nor can drive the car, Rick purposely wrote my name down and had sent the title to meI could not take the constant delay so I called Rick for the last time, "Hey are you even planning on fixing my car? I will sue you otherwise" Rick responded in anger"is that so? If you wish to sue me, come get your car." I responded "Why would I pickup a car that's still broken?" After months of delay I couldn't sleep or think, there was no day ever since that where I wasn't feeling any anxietymonths later I finally found a job, but was fired after daysAfter deprived months, I was feeling irate and reflected in my people skillsI believe this was a major cause if me being firedI waited months, I couldn't wait any longerMy kids will be going to school and needed a working vehicleThe vehicle originally cost $I have also put in $in repairs, $inconvenience fee to sue, processing fees and stampsAll these costs amounted to $These problems should not exist in the realm of business for used carsWhen I checked his auto dealership website it clearly states, "good cars, great price." However my car was not good, it was in need of multiple repairsHe does not repair the cars he purchases from auctions and simply sold a dysfunctional car to meAuction cars have a high chance of having car trouble, hence there is a need for thorough inspection, despite this, Rick sells his cars to unaware customersHe is an unethical dealerThis is a poor business modelEven after his promise of selling my car for me, he did notI am in a problematic situation and those are the details

Seller (***) presented himself as a private seller for a car on craigslist I drove two hours to see and purchase vehicle, they turned out to be car sales shop, they sold vehicle without title which they did give me bill of sale-two weeks passed and company still did not have possession of title to give meThey claimed car was in excellent condition with no engine lights on or leaks..when I took vehicle for oil change turns out it had a tranny leak and oil leak The brakes were completely messed up and the airbag SRS light was on I was misled from the very beginning and they were dishonest of the conditions of the vehicle Another worker I'm assuming owner (***) agreed to refund me my money so there I go driving another two hours to return this car, he then tells me he doesn't have to refund the money that it was sold as is and to be careful with my words (I had mentioned dishonest to him and I guess he didn't take it very well) which sounded threatening and intimidating to me I explained to him that since they are a dealer they should have disclosed what was wrong with the vehicle and that no where on the bill of sale did it say sold as is, on the bill of sale it gave me days warranty which I was days in when I returned the car As I was walking out he door again he told me to be careful with my words....I then told him I choose my words wisely and to have a good day Not once did I use profane language and was professional as to how I handled this matter

My name is *** *** and I am the Operations Manager of The Team FactoryI am offering our deepest apologies to Ms***, a longtime customer.? Please understand that this response is being sent with the greatest sincerityThe STV Bulldogs coaches, parents, and players deserved the
highest standard of service which is the general norm of our business? While Ms***’s August order and subsequent orders were filled/completed prior to the writing of this, we sincerely regret any and all inconvenience she experiencedUnfortunately,? the former sales representative who initially processed Ms***'s August? order was required to leave his position suddenly at the peak of the busy season, leaving the order only partially processedWe failed to recognize this fact and? a delay in the fulfillment of the order was the resultIn saying this, there is still no excuse why we dropped the ball and Ms*** did not receive the proper communication she deserved? As a result of this issue, we have since? adopted a fulfillment procedure that should serve as a failsafe measure to prevent? a similar? occurrence in the future? We have since apologized to Ms***? ? ? ? ? ? ?

My name is *** *** and I am the Operations Manager of The Team FactoryI am offering our deepest apologies to Ms***Please understand that this response is being sent with the greatest sincerityThe North Arlington SA? coaches, parents, and players deserved the highest standard of
service which is the general norm of our businessWhile Ms***'s orders have been previously? filled? prior to the writing of this, we sincerely regret any and all inconvenience she experienced.? As Ms*** points out, we did make an error in the printing of a sponsor on one of the twenty nine different teamsWe requested for Ms*** to expedite those jerseys back to us so that we could correct the mistakeWhile the jerseys were corrected, this unfortunately did cause a delay in final deliveryAlso, due to the size of the order the club was eligible to receive free promotional gear from the manufacturerA couple of the promotional styles requested were on backorderMs*** was notified and substitutions were agreed upon; however, this also resulted in a delivery delayDue to the delay, Ms*** requested that these items be sent directly to her and she would have those items printed locally? Ms*** also advised us that she did not receive a few of the jerseys/shorts/socksWhile our records indicate that her order did ship complete (with the exception of the backordered items), we nevertheless reordered and shipped her additional product at our expense.? We do agree with Ms*** that approximately five of the jerseys she received were not printedDue to this and the above mentioned delivery delays, we reimbursed Ms*** for the shipping expense on the entire order along with part of the printing expense for the total amount of $

My name is [redacted] and I am the Operations Manager of The Team Factory. I am offering our deepest apologies to Ms. [redacted], a longtime customer.  Please understand that this response is being sent with the greatest sincerity. The STV Bulldogs coaches, parents, and players deserved the...

highest standard of service which is the general norm of our business.  While Ms. [redacted]’s August order and subsequent orders were filled/completed prior to the writing of this, we sincerely regret any and all inconvenience she experienced. Unfortunately, the former sales representative who initially processed Ms. [redacted]'s August order was required to leave his position suddenly at the peak of the busy season, leaving the order only partially processed. We failed to recognize this fact and a delay in the fulfillment of the order was the result. In saying this, there is still no excuse why we dropped the ball and Ms. [redacted] did not receive the proper communication she deserved.  As a result of this issue, we have since adopted a fulfillment procedure that should serve as a failsafe measure to prevent a similar occurrence in the future.   We have since apologized to Ms. [redacted].