Sky Sail Balloons

Tm responding to your letter I if January 23,SIgr Sail Balloons has been in business since and we pride ourselveswith providing exemplary personalized serviceWe have never had a complaint with the Revdex.com, or had a negativereview online.Ballooning is extraordinarily weather dependentWe have an exemplary safety record and if we err on weather assessment itis on the side of safetyBecause of my long tenure, I have been called upon as the event weather officer for many area balloon andother outside weather critical eventsNot to say that we are overly cautious, because on many occasions we have safely flown when asignificant number of balloons, after having being apprised Of the weather, have not flown Suffice it to say if I not to fly thereis an undeniable risk that I share explicitly with my prospective passengers at the time of cancellation.Because ballooning is so weather dependent we offer two different ways of buying a ride.For out of town guests or folks that are not going to be back in the area regularly if we get weathered out, we take acredit/debit card to insure payment and book a single datePayment is only rendered in the event of a flightIf they areweathered out, they of course can book another date, but during the season frequently we are booked out 3-weeks inadvanceSo the opportunity accomplish the flight in short order is limited.For folks fix>m the area who are more available on an ongoing basis, we offer non-refundable boarding pass/ gift certificates.Good for one yearWe routinely honor expired certificates but do not offer refunds after one year, and feen only according toour terms and conditions (available on our web site and mailed with the certificates)Which stipulate a retained 50% bookingfeeIt is extraordinary that we would cancel S times in a single season but obviously it can ImpenTypically we fly about25% of the scheduled dates from May - mid-June, 50% of the dates Irom July through August and 25% of the day frommid-September - November.They chose thprepaid boarding pass/gift certificate optionThey benefited from the opportunity of maintaining tworeserved dates throughout the summer, avoiding going to the back of the IfeeThere is a cost in choosing fliis option, in that once[ r a full cash refundI have reviewed other gift certificates and have yet to find one that offers aOur terms are clear, they either ignored them, or failed to do their due diligenceThe client iseat our sunk costs.; with our terms and conditions at the time of purchase (before we had expended any effort orexpense in an attempt to provide servic() we might consider something more than a 50% refund, however this was not the case here.In feet the request for a refund came aft ;r one year, and after attempts had been scheduledThe attempts became sporadic as timecommitted, there is no opportunity to ftfull cash refundMuch less after a year,being unreasonable by expecting me toIf someone were to take issuewent on, due to their unavailability, and! iff recall we went above and beyond to make dates available that would not have otherwisebeen available to accommodate them.The reason for a non-refund booking fee is that there is a cost associated with issuing the certificate, and with eachattempted flight Ground crew availability must be established in advanced, weather needs to be checked 2-times prior to the flightto confirm flyable weatherNormally I make the call, go or no go, after the 2pm weather updateIn the case of these clients at theirrequest and my acceptance, we held off deciding at least two occasions until we were at the field, hoping the marginal weather mightcooperateIn neither case did it end up being flyableThe cost of compensating the crew and transportation to and fiom the launchfield was expended.It is unfortunate that we were not able to accomplish the flight, it absolutely is an unforgettable experienceI reminded theclient, when they requested a refund, dim ordinarily the certificate is non-refundable and that perhaps better use of it might be to sell itor gift it or donate it to a non-profit I allowed as such that we would extend the expiration of the certificate another year, but theyalleged that was not possible for them,make a charitable donationIt had beentransfer of the certificate but due to the and issued a check in the amount bf $2f 7.50.suggesting that they had no Spends or family with the means or desire and, they did not want toover a year, and was technically beyond any obligation for anything other than a registeredextenuating circumstances chose to honor their request for a refund less the tracking fee.If upon further review, they woof their choosingFailing that I will consider the mater close(Laid like to return the refund, we will honor the certificate with the qualified alterative clients

Tm responding to your letter I if January 23,2017. SIgr Sail Balloons has been in business since 1988 and we pride ourselveswith providing exemplary personalized service. We have never had a complaint with the Revdex.com, or had a negativereview online.Ballooning is extraordinarily...

weather dependent. We have an exemplary safety record and if we err on weather assessment itis on the side of safety. Because of my long tenure, I have been called upon as the event weather officer for many area balloon andother outside weather critical events. Not to say that we are overly cautious, because on many occasions we have safely flown when asignificant number of balloons, after having being apprised Of the weather, have not flown Suffice it to say if I not to fly thereis an undeniable risk that I share explicitly with my prospective passengers at the time of cancellation.Because ballooning is so weather dependent we offer two different ways of buying a ride.For out of town guests or folks that are not going to be back in the area regularly if we get weathered out, we take acredit/debit card to insure payment and book a single date. Payment is only rendered in the event of a flight. If they areweathered out, they of course can book another date, but during the season frequently we are booked out 3-4 weeks inadvance. So the opportunity accomplish the flight in short order is limited.For folks fix>m the area who are more available on an ongoing basis, we offer non-refundable boarding pass/ gift certificates.Good for one year. We routinely honor expired certificates but do not offer refunds after one year, and feen only according toour terms and conditions (available on our web site and mailed with the certificates). Which stipulate a retained 50% bookingfee. It is extraordinary that we would cancel S times in a single season but obviously it can Impen. Typically we fly about25% of the scheduled dates from May - mid-June, 50% of the dates Irom July through August and 25% of the day frommid-September - November.They chose th4 prepaid boarding pass/gift certificate option. They benefited from the opportunity of maintaining tworeserved dates throughout the summer, avoiding going to the back of the Ifee. There is a cost in choosing fliis option, in that once[ r a full cash refund. I have reviewed other gift certificates and have yet to find one that offers aOur terms are clear, they either ignored them, or failed to do their due diligence. The client iseat our sunk costs.; with our terms and conditions at the time of purchase (before we had expended any effort orexpense in an attempt to provide servic() we might consider something more than a 50% refund, however this was not the case here.In feet the request for a refund came aft ;r one year, and after 5 attempts had been scheduled. The attempts became sporadic as timecommitted, there is no opportunity to ftfull cash refund. Much less after a year,being unreasonable by expecting me toIf someone were to take issuewent on, due to their unavailability, and! iff recall we went above and beyond to make dates available that would not have otherwisebeen available to accommodate them.The reason for a non-refund booking fee is that there is a cost associated with issuing the certificate, and with eachattempted flight Ground crew availability must be established in advanced, weather needs to be checked 2-3 times prior to the flightto confirm flyable weather. Normally I make the call, go or no go, after the 2pm weather update. In the case of these clients at theirrequest and my acceptance, we held off deciding at least two occasions until we were at the field, hoping the marginal weather mightcooperate. In neither case did it end up being flyable. The cost of compensating the crew and transportation to and fiom the launchfield was expended.It is unfortunate that we were not able to accomplish the flight, it absolutely is an unforgettable experience. I reminded theclient, when they requested a refund, dim ordinarily the certificate is non-refundable and that perhaps better use of it might be to sell itor gift it or donate it to a non-profit I allowed as such that we would extend the expiration of the certificate another year, but theyalleged that was not possible for them,make a charitable donation. It had beentransfer of the certificate but due to the and issued a check in the amount bf $2f 7.50.suggesting that they had no Spends or family with the means or desire and, they did not want toover a year, and was technically beyond any obligation for anything other than a registeredextenuating circumstances 1 chose to honor their request for a refund less the tracking fee.If upon further review, they woof their choosing. Failing that I will consider the mater close(Laid like to return the refund, we will honor the certificate with the qualified alterative clients