Complaint: [redacted] I am rejecting this response because: I have Sky Satellite’s number saved in my iPhone and so I am not confusedA Sky Satellite Rep promised the Genie Lite that after my contract expired I would be able to call back to them and request the free upgrade to the Genie Lite with Sky Satellite.I called and spoke to a representative it might not have been a James but for Sky Satellite to respond to Revdex.com and blatantly state dishonesty shows the integrity of this companySky Satellite first quoted a Genie then Genie Lite for $or $plus additional programming fee from DirectTv back last year, the representative stated if I waited until my contract ended in January of 2018, to call back to Sky Satellite and they would be able to offer me a free upgradeHere it is February 27, 2018, and they get on the Revdex.com denying I called or offering the upgrade that was promisedDirectTv cannot send out any free equipment because I am living in a Bulk Unit property managed by Sky Satellite!!!! Why do Bad Business? It’s clear there is poor management issues and keeping customers happy doesn’t matter to them Sincerely, [redacted]
TMr [redacted] ’s account was installed on 1/13/with a single HD receiver Sky Satellite is a 3rd party DirecTV retailerWe are contracted by the Enclave property to generate & install new DirecTV accounts & service the DirecTV accounts at the property When a customer from this property contacts us regarding an upgrade on the existing account we run the upgrade order through DirecTV’s system & DirecTV determines the upfront cost of any upgraded equipment requestedSky Satellite does not have any say in this upfront pricing We do not show any records of Mr [redacted] contacting our office regarding upgrade requestsWe also did not have a James or Jason working in our office in September I am wondering if Mr [redacted] contacted DirecTV’s national customer service department regarding upgrading his receivers & the DirecTV rep gave him some erroneous informationOur office would have given pricing for the upgrade based on what DirecTV’s system dictatedWe would not promise discounts if the customer called back after having the service for yearThis sounds like something DirecTV’s national customer care department might communicate to the customer as I know with a regular residential account that customers can usually qualify for discounted or free upgrades after their first year Unfortunately DirecTV is not extending any of these offers on Mr [redacted] ’s account at this time ell us why here
I apologize for not responding to this complaint sooner but your contact for these issues is my wife Vicki and she had not been in the office until late last night We apologize for the inconvenience and frustration we caused Mr*** Our customer care team would never purposely do this However, because of Mr***'s situation, I have personally discussed this with the two service reps that were on duty that night They both felt bad and expressed their concern that this happened I also brought this to the attention of all our service reps to make sure this doesn't some how happen to anyone else I looked in our records and saw that Mr [redacted] called in the following morning and we were able to get his service up and running.Again, we express our apologies to Mr [redacted] and thank him for bringing this to our attention.Sincerely,Wayne C [redacted] President
TMr***’s account was activated 1/13/ We confirmed the request for new service with Mr*** on 1/13/We reviewed the account with him prior to activationHe requested that we activate only what is included free with the bulk programming agreement provided by the property
(DirecTV’s CHOICE programming with HD & DVR subscriptions included)We also reviewed a promotion for NFL Sunday Ticket free for season which Mr*** opted to takeThe NFL season was free with the condition that the NFL Sunday Ticket would auto-renew at the regular priceMr*** was informed prior to activation of the account that he would need to contact DirecTV prior to the beginning of the NFL season and cancel the promotion if he did not want to pay for itUnfortunately it does not look like Mr*** called DirecTV prior to the renewal so he was billed for the NFL season. Mr***’s account was disconnected on 11/8/per his phone call to DirecTV If Mr*** would like to dispute the charges for NFL Sunday Ticket he would need to contact DirecTV directly at 800-531-5000, account ***Unfortunately DirecTV will not let Sky Satellite dispute the charges on the customer’s behalf. ell us why here
Complaint: [redacted]
I am rejecting this response because: I have Sky Satellite’s number saved in my iPhone and so I am not confused. A Sky Satellite Rep promised the Genie Lite that after my contract expired I would be able to call back to them and request the free upgrade to the Genie Lite with Sky Satellite.I called and spoke to a representative it might not have been a James but for Sky Satellite to respond to Revdex.com and blatantly state dishonesty shows the integrity of this company. Sky Satellite first quoted a Genie then Genie Lite for $99 or $49 plus additional programming fee from DirectTv back last year, the representative stated if I waited until my contract ended in January of 2018, to call back to Sky Satellite and they would be able to offer me a free upgrade. Here it is February 27, 2018, and they get on the Revdex.com denying I called or offering the upgrade that was promised. DirectTv cannot send out any free equipment because I am living in a Bulk Unit property managed by Sky Satellite!!!! Why do Bad Business? It’s clear there is poor management issues and keeping customers happy doesn’t matter to them.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I apologize for not responding to this complaint sooner but your contact for these issues is my wife Vicki and she had not been in the office until late last night. We apologize for the inconvenience and frustration we caused Mr. [redacted]. Our customer care team would never purposely do...
this. However, because of Mr. [redacted]'s situation, I have personally discussed this with the two service reps that were on duty that night. They both felt bad and expressed their concern that this happened. I also brought this to the attention of all our service reps to make sure this doesn't some how happen to anyone else. I looked in our records and saw that Mr. [redacted] called in the following morning and we were able to get his service up and running.Again, we express our apologies to Mr. [redacted] and thank him for bringing this to our attention.Sincerely,Wayne C[redacted]President
TMr. [redacted]’s account was installed on 1/13/16 with a single HD receiver. Sky Satellite is a 3rd party DirecTV retailer. We are contracted by the Enclave property to generate & install new DirecTV accounts & service the DirecTV accounts at the property. When a customer from this...
property contacts us regarding an upgrade on the existing account we run the upgrade order through DirecTV’s system & DirecTV determines the upfront cost of any upgraded equipment requested. Sky Satellite does not have any say in this upfront pricing. We do not show any records of Mr. [redacted] contacting our office regarding upgrade requests. We also did not have a James or Jason working in our office in September 2017. I am wondering if Mr. [redacted] contacted DirecTV’s national customer service department regarding upgrading his receivers & the DirecTV rep gave him some erroneous information. Our office would have given pricing for the upgrade based on what DirecTV’s system dictated. We would not promise discounts if the customer called back after having the service for 1 year. This sounds like something DirecTV’s national customer care department might communicate to the customer as I know with a regular residential account that customers can usually qualify for discounted or free upgrades after their first year. Unfortunately DirecTV is not extending any of these offers on Mr. [redacted]’s account at this time. ell us why here...
Complaint: [redacted] I am rejecting this response because: I have Sky Satellite’s number saved in my iPhone and so I am not confusedA Sky Satellite Rep promised the Genie Lite that after my contract expired I would be able to call back to them and request the free upgrade to the Genie Lite with Sky Satellite.I called and spoke to a representative it might not have been a James but for Sky Satellite to respond to Revdex.com and blatantly state dishonesty shows the integrity of this companySky Satellite first quoted a Genie then Genie Lite for $or $plus additional programming fee from DirectTv back last year, the representative stated if I waited until my contract ended in January of 2018, to call back to Sky Satellite and they would be able to offer me a free upgradeHere it is February 27, 2018, and they get on the Revdex.com denying I called or offering the upgrade that was promisedDirectTv cannot send out any free equipment because I am living in a Bulk Unit property managed by Sky Satellite!!!! Why do Bad Business? It’s clear there is poor management issues and keeping customers happy doesn’t matter to them Sincerely, [redacted]
TMr [redacted] ’s account was installed on 1/13/with a single HD receiver Sky Satellite is a 3rd party DirecTV retailerWe are contracted by the Enclave property to generate & install new DirecTV accounts & service the DirecTV accounts at the property When a customer from this property contacts us regarding an upgrade on the existing account we run the upgrade order through DirecTV’s system & DirecTV determines the upfront cost of any upgraded equipment requestedSky Satellite does not have any say in this upfront pricing We do not show any records of Mr [redacted] contacting our office regarding upgrade requestsWe also did not have a James or Jason working in our office in September I am wondering if Mr [redacted] contacted DirecTV’s national customer service department regarding upgrading his receivers & the DirecTV rep gave him some erroneous informationOur office would have given pricing for the upgrade based on what DirecTV’s system dictatedWe would not promise discounts if the customer called back after having the service for yearThis sounds like something DirecTV’s national customer care department might communicate to the customer as I know with a regular residential account that customers can usually qualify for discounted or free upgrades after their first year Unfortunately DirecTV is not extending any of these offers on Mr [redacted] ’s account at this time ell us why here
I apologize for not responding to this complaint sooner but your contact for these issues is my wife Vicki and she had not been in the office until late last night We apologize for the inconvenience and frustration we caused Mr*** Our customer care team would never purposely do this However, because of Mr***'s situation, I have personally discussed this with the two service reps that were on duty that night They both felt bad and expressed their concern that this happened I also brought this to the attention of all our service reps to make sure this doesn't some how happen to anyone else I looked in our records and saw that Mr [redacted] called in the following morning and we were able to get his service up and running.Again, we express our apologies to Mr [redacted] and thank him for bringing this to our attention.Sincerely,Wayne C [redacted] President
TMr***’s account was activated 1/13/ We confirmed the request for new service with Mr*** on 1/13/We reviewed the account with him prior to activationHe requested that we activate only what is included free with the bulk programming agreement provided by the property
(DirecTV’s CHOICE programming with HD & DVR subscriptions included)We also reviewed a promotion for NFL Sunday Ticket free for season which Mr*** opted to takeThe NFL season was free with the condition that the NFL Sunday Ticket would auto-renew at the regular priceMr*** was informed prior to activation of the account that he would need to contact DirecTV prior to the beginning of the NFL season and cancel the promotion if he did not want to pay for itUnfortunately it does not look like Mr*** called DirecTV prior to the renewal so he was billed for the NFL season. Mr***’s account was disconnected on 11/8/per his phone call to DirecTV If Mr*** would like to dispute the charges for NFL Sunday Ticket he would need to contact DirecTV directly at 800-531-5000, account ***Unfortunately DirecTV will not let Sky Satellite dispute the charges on the customer’s behalf. ell us why here
Complaint: [redacted]
I am rejecting this response because: I have Sky Satellite’s number saved in my iPhone and so I am not confused. A Sky Satellite Rep promised the Genie Lite that after my contract expired I would be able to call back to them and request the free upgrade to the Genie Lite with Sky Satellite.I called and spoke to a representative it might not have been a James but for Sky Satellite to respond to Revdex.com and blatantly state dishonesty shows the integrity of this company. Sky Satellite first quoted a Genie then Genie Lite for $99 or $49 plus additional programming fee from DirectTv back last year, the representative stated if I waited until my contract ended in January of 2018, to call back to Sky Satellite and they would be able to offer me a free upgrade. Here it is February 27, 2018, and they get on the Revdex.com denying I called or offering the upgrade that was promised. DirectTv cannot send out any free equipment because I am living in a Bulk Unit property managed by Sky Satellite!!!! Why do Bad Business? It’s clear there is poor management issues and keeping customers happy doesn’t matter to them.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I apologize for not responding to this complaint sooner but your contact for these issues is my wife Vicki and she had not been in the office until late last night. We apologize for the inconvenience and frustration we caused Mr. [redacted]. Our customer care team would never purposely do...
this. However, because of Mr. [redacted]'s situation, I have personally discussed this with the two service reps that were on duty that night. They both felt bad and expressed their concern that this happened. I also brought this to the attention of all our service reps to make sure this doesn't some how happen to anyone else. I looked in our records and saw that Mr. [redacted] called in the following morning and we were able to get his service up and running.Again, we express our apologies to Mr. [redacted] and thank him for bringing this to our attention.Sincerely,Wayne C[redacted]President
TMr. [redacted]’s account was installed on 1/13/16 with a single HD receiver. Sky Satellite is a 3rd party DirecTV retailer. We are contracted by the Enclave property to generate & install new DirecTV accounts & service the DirecTV accounts at the property. When a customer from this...
property contacts us regarding an upgrade on the existing account we run the upgrade order through DirecTV’s system & DirecTV determines the upfront cost of any upgraded equipment requested. Sky Satellite does not have any say in this upfront pricing. We do not show any records of Mr. [redacted] contacting our office regarding upgrade requests. We also did not have a James or Jason working in our office in September 2017. I am wondering if Mr. [redacted] contacted DirecTV’s national customer service department regarding upgrading his receivers & the DirecTV rep gave him some erroneous information. Our office would have given pricing for the upgrade based on what DirecTV’s system dictated. We would not promise discounts if the customer called back after having the service for 1 year. This sounds like something DirecTV’s national customer care department might communicate to the customer as I know with a regular residential account that customers can usually qualify for discounted or free upgrades after their first year. Unfortunately DirecTV is not extending any of these offers on Mr. [redacted]’s account at this time. ell us why here...