Sky View Cleaners

(
By the way, the complaint report showing the purchase price to be
$18.00, that is wrong, the alteration charge for the new pants was $
) When customer first drop off her clothes, she asked to dry
clean suit jacket, suit pants, and use the suit pants as a
sample to
hem another pants, so our employee did measure the inseam length in
front of her, to be very close to & 1/2", so our employee made
the ticket for hemming inseam 30.5", she did not say otherwise after
getting her dry cleaning and alteration ticket When she pick up, she
asked me to measure the new pants first, I measured it to be exactly
1/2", which matched her ticket, and then she asked me to measure the
sample pants, I measured it to be about 1/8" more than 30.5", but she
pull the fabric little bit longer, she said it should be 1/4" more, then
she asked me to do it over to make it 1/4" longer, I refused, base on
following reasons: 1)She should be serious in the beginning if she is so serious after job is done: If she is so obsessive about 1/8" difference, she should mention it
before, not after, she should said otherwise when my employee gave her
the ticket when she drop the clothes, because tailor's time matters too!
But, she is "what ever" in the beginning, after tailor have done
exactly what we mentioned in the ticket, we have no reason to ask our
tailor to do it overShe mention about we should measure the pants
after the pants being dry cleaned and ironed, she said it will be more
accurate that way, I agree, ideally that is the better way, but why she
did not mention it before? I have been in this business for years, she
is the first to mention about this, because most people know that would
only make very little difference that they don't even care aboutBut
she care about, so please mention it at the beginningIf we decided
to do it over, it's easy for customer and me to say that, "ok, tailor,
do it over for us", it take only a few seconds to say that, but for
tailor, it is about minutes jobSo, in order not to waste other
people's time, you have to be serious in the beginning2)The world is not perfect, and that's why there is a word "Deviation": If she mention that she want the 100% exactly same length, we will not
take the order, because such job cannot be done, there are a lot of
procedures, every procedure has deviation, even the measuring tools
cannot be 100% perfect; first, when we measure the sample, remember the
sample is not solid metal, it is fabric, it stretches when you press
your measuring tape harder, the sample is not perfect to be measured
perfectly! And our measuring tape is not perfect too, talk to
manufacturer about thatOur eyes are not perfect too, with imperfect
bare eyes looking at imperfect tape laying on imperfect fabric, we can
only get imperfect result, if only someone use laser tape to improve the
measuring result, but even laser tape is not perfect too, then we need a
tape to measure correctly into atom scale size, even atom tape is not
perfect too, then we need quark scale size tape! even quark scale size
is not perfect too, because the moment you measure the fabric, on the
edge of the f abric, a lot's of fabric quarks floating away and back to
the pantsI think I don't need to explain about deviations happens in
the later tailoring procedures, you get the ideaNow assume we
manage to measure the sample perfectly to be ***inches, how
should we type in the ticket? In reality, it is about 30.5", it is not a
rocket science after allYou see, 1/8" to 30.5" is just 0.4%
deviation, even when we talk about 1/4" to 30.5" is just 0.8% deviation,
not even 1% deviation! Who cares, when you wear it, you can't even tell
the difference! Despite all the reasons, when she asked me to
do it over, I even suggested her to bring it home, let her husband try
it on first, if her husband say it is little too short, then bring back,
we will make it longer, she refused, she insisted we have to do it
overShe doesn't care about other people's time being wasted or not,
that is a one time good will offer, even if she now bring back saying
her husband feel too short, that's one time offer! We will not accept
any business from her anymoreI don't believe in "Customer is the God",
I believe everybody has to be reasonable, when we provide services to
customers and customers pay for the services, the process should be a
fair exchange