Initial Business Response /* (1000, 10, 2015/06/24) */
Complaint Case#:XXXXXXXX
SKY C Ref# (Client's File):XXXXX
This is in reference to the complaint filed by our client who moved from ***)Please see attached the correspondence we had on very clear basis
with the clientWe have been in business for more than years and have always believed in giving customer service to our clientsMajorly all our India moves are based on word of mouthAs mentioned by Mr*** of me being rude and threatening to him, you can see in the mails if I have made any threat to him or being rude, what will I or my company gain on threatening clientsIf we had any wrong intentions we would have not attended any calls of Mr.*** from India or replied to his emails
As you are also aware of the situations of the Ports in West coast that happened early this year , there had been lots of unexpected delays of ship sailings schedules and congestions/strikes by labor etcIt's a standard norm that any Duty or exam fee or storage are to be on clients account, where will SKY C pay this from, we had few other Indian clients shipment stuck the same way from LA Ports but never faced any problem from those clients
When we received the extra charges (which are attached in one of the mail), Mr*** (my colleague) tried his level best to get some $$$ down after arguing and dealing for hours with the trucking company, and got down to $1300-$from almost $2000, if we had any wrong intention or not giving time to our client , Mr.*** would have ended up paying this amount
Please see our correspondence attached for your referenceFeel free for any further Q's
Thanks & Regards,
*** ***, Ext: ***
Initial Consumer Rebuttal /* (3000, 12, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with the response provided by sky2cThe mail they have attached is the one of the first e-mail after initial inquiryAnd the extra storage cost they mentioned in the email was for any kind of storage at sky2c warehouse not on PORTEarlier my plan was to store the stuff at sky2c warehouse as I was expecting some delay in my sofa shipment from costcoBut later on I stored all my stuff at my friend's house and never used sky2c storage
Before finalizing order, I reconfirmed the rates with sky2c again and ask if their is any hidden cost etc which is clearly mentioned in my email
Please see mail sent on Dec 5th :
========================
Re: FCL ORDER FORM (INDIA)
message
*** *** Fri, Dec 5, at 9:AM
To: *** Sky2c
Cc: Sales HHG
Please find the attached signed order form and credit card authorizationSend me the ref#Do I need EIN ?
I'm restating numbers we agreed to avoid any future confusion
Ex DOOR TO NOIDA DOOR INCLUDING CUSTOM CLEARANCE & DELIVERY :$
DOOR-DOOR INCLUDES:
Shipping cost in an exclusive 40' container from US door to NOIDA DOOR Export documentation & handling fees Service Tax at destination (12.36%) Port Charges, Port Charges, Yard Fees, Container Cleaning charges, & Concor Charges Custom Clearance Labor to Unpack & Repack during Inspection Transferring Goods From Container Into the Truck delivery of goods inside the house
Loading charges : $per hour for four people(with minimum hrs charges)
Discount : To be decided after reviewing stuffSky2C offered $but can be increased 5% if another shipment can be adjusted in the container
I'm assuming that there are no other hidden cost and no other kind of restrictions (like weight limit etc)
Thanks,
*** ***
===========================
Final Business Response /* (4000, 14, 2015/07/09) */
Dear ***,
SKY C Ref#: XXXXX
As again stated by our client that SKY C charged $1300, we have provided you with all the proofs that why this cost was charged to us, its not SKY C who billed the client but due to Port congestion the cost was occurred which had to be paid by the clientAny exam fee or port hold fee is by default to be taken care by the client, that's the stand norm of the shipping industryIf clinet would have delayed more and more than each day cost was adding up which we wanted to save his moneyHad we known this before we would have obviously mentioned this to he client, this amount is not something which has gone in our account, we have been in business for years plus and know pretty well what we are charging the clientsMany clients went through this rough path this season as you are also aware of all the Port strikes happened in West Coast
Again as mentioning about me (***) harassing the client, again what will be our intention to do that, in fact we have been attending all his calls he made from India, if we had to avoid him we would have made some excuses and not attended any callsIf client is repeating this again and again as you can also see in the attachments sent initially we shall have the same response
Thanks/Rgds,
***
Final Consumer Response /* (4200, 16, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with sky2c responsePlease show me any contract or signed document which says that client has to pay for these kind of charges and I will close the case
I know few friends who moved from west coast during same time frame and were affected by this incident but were never charged extra by their shipping companies
Sky2c is in this business for years then how can they miss this kind of information in their contract and why do they not inform this info to their clients upfront
If I've written email for x amount for all door to door shipment then how can they charge extra and why did not they tell me before confirming the order
Good Day,
This is in response to complaint # *** the concerned issue has been resolved with *** *** and we have deposited ***n rupees into his account vide details as below:
*** *** *
Account no: ***
IFCS: ***
We hope the matter stands
resolved nowShould you have questions feel free to contact me
Thanks,
Anil Tandon [email protected]
Initial Business Response /* (1000, 11, 2015/09/03) */
Dear [redacted],
We had received your email on Aug.19th also regarding the above case and it was mentioned that you need not reply if you wish as its a old case and therefore we did not respond.
Further to your email today please be...
advised that we had sorted out the insurance amount claim with the client which he has also acknowledged above. After more than 15 months he wakes up again and comes up with the claim. We have settled the matter last year only and hence cannot talk on this matter anymore.
feel free fro any further Q's.
Thanks/Rgds,
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with the response provided by Sky2C as they are unwilling to address my complaint and help in this issue resolution.
I will provide clarifications to the points made by [redacted].
(Background: I haven't had a single email communication/discussion with [redacted] on my India to US cargo move nor did I see her getting copied on any correspondence. From the Sky2C headoffice, my primary POC was Mr. [redacted] and had few communications with Sky2C owner, Mr. [redacted]).
1) I did settle the insurance claim with Roanoke Claim Services as they based their claim payoff on the insurance policy terms and conditions that was purchased by Sky2C and they took responsibility for the claim/damages. My issue is that I was being informed by Sky2C that they bought an insurance policy on my behalf that costed $1,074.60 with a deductible of $250 (Actual text from Sky2C Insurance Disclaimer document "PREMIUM COST: 3.6% OF THE DECLARED VALUE WITH $250 DEDUCTIBLE - MINIMUM PREMIUM IS $50".) whereas they went ahead and purchased a different policy that was subject to a much higher deductible of three percent (3%) of the total insured value. I only learned about this high deductible policy from the claim representative on 3/6/2015 when they reached an agreement to settle on my claim. I released the insurance company (and not Sky2C) of any further liability or responsibility on 3/11/2015 as they were fair and reasonable in their insurance claim settlement.
2) About [redacted]'s comment on "After more than 15 months he wakes up again" and "we have settling the matter last year", I would suggest her to review the facts and be respectful of others. I making a written complaint to Revdex.com after 5 months of insurance claim settlement (which was just done mid March 2015) doesn't take away my right to share my experience on Sky2C's over charges (and unethical business practices) and expect a desired resolution.
I have 100+ pages of facts (my correspondence emails with Sky2C) that I can make all available to Revdex.com for helping me resolve this case satisfactorily. I am very open to discussion with Sky2C provided we have a Revdex.com mediator on the call.
Thank you,
[redacted]
Final Business Response /* (4000, 20, 2015/10/06) */
Dear Mr. [redacted],
As per your complaint with Revdex.com, after consulting my Senior's and looking in the complete situation, we regret to say that we cannot further settle the claim. Please do understand that your case is more than an year old and we did settle in the claim as per your satisfaction which you happily accepted it at the first go. Later after so many months client again gets back to file in the claim shall not be considered.
We appreciate your business and shall strive hard to provide good service in future too.
Thanks & Regards,
[redacted], Ext: [redacted]
Tel# XXX-XXX-XXXX, Fax# XXX-XXX-XXXX & [redacted]
As per client:
I did settle the insurance claim with Roanoke Claim Services as they based their claim payoff on the insurance policy terms and conditions that was purchased by Sky2C and they took responsibility for the claim/damages. My issue is that I was being informed by Sky2C that they bought an insurance policy on my behalf that costed $1,074.60 with a deductible of $250 (Actual text from Sky2C Insurance Disclaimer document "PREMIUM COST: 3.6% OF THE DECLARED VALUE WITH $250 DEDUCTIBLE - MINIMUM PREMIUM IS $50".) whereas they went ahead and purchased a different policy that was subject to a much higher deductible of three percent (3%) of the total insured value. I only learned about this high deductible policy from the claim representative on 3/6/2015 when they reached an agreement to settle on my claim. I released the insurance company (and not Sky2C) of any further liability or responsibility on 3/11/2015 as they were fair and reasonable in their insurance claim settlement.
Final Consumer Response /* (4200, 22, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the proposed resolution as Sky2C is running away from taking any responsibility of their actions.
Sky2C almost spent a month+ reviewing this case and going over the complete situation with its India team and since they didn't find anything factual that favors their actions, they are using the excuse that this is a year old case when the fact is that a number of dishonesty issues surfaced in February/March 2015.
The reference that Sky2C has made is from my case detail where I have clearly mentioned that Roanoke insurance was fair in their settlement but my case is related to Sky2c's lack of business integrity and trust and that they didn't honor their promise and took hostage advantage of my situation.
It is very disappointing that Sky2c which is a Revdex.com accredited business is not willing to take any responsibility of their wrongdoing.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 10, 2015/06/24) */
Complaint Case#:XXXXXXXX
SKY C Ref# (Client's File):XXXXX
This is in reference to the complaint filed by our client who moved from ***)Please see attached the correspondence we had on very clear basis
with the clientWe have been in business for more than years and have always believed in giving customer service to our clientsMajorly all our India moves are based on word of mouthAs mentioned by Mr*** of me being rude and threatening to him, you can see in the mails if I have made any threat to him or being rude, what will I or my company gain on threatening clientsIf we had any wrong intentions we would have not attended any calls of Mr.*** from India or replied to his emails
As you are also aware of the situations of the Ports in West coast that happened early this year , there had been lots of unexpected delays of ship sailings schedules and congestions/strikes by labor etcIt's a standard norm that any Duty or exam fee or storage are to be on clients account, where will SKY C pay this from, we had few other Indian clients shipment stuck the same way from LA Ports but never faced any problem from those clients
When we received the extra charges (which are attached in one of the mail), Mr*** (my colleague) tried his level best to get some $$$ down after arguing and dealing for hours with the trucking company, and got down to $1300-$from almost $2000, if we had any wrong intention or not giving time to our client , Mr.*** would have ended up paying this amount
Please see our correspondence attached for your referenceFeel free for any further Q's
Thanks & Regards,
*** ***, Ext: ***
Initial Consumer Rebuttal /* (3000, 12, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with the response provided by sky2cThe mail they have attached is the one of the first e-mail after initial inquiryAnd the extra storage cost they mentioned in the email was for any kind of storage at sky2c warehouse not on PORTEarlier my plan was to store the stuff at sky2c warehouse as I was expecting some delay in my sofa shipment from costcoBut later on I stored all my stuff at my friend's house and never used sky2c storage
Before finalizing order, I reconfirmed the rates with sky2c again and ask if their is any hidden cost etc which is clearly mentioned in my email
Please see mail sent on Dec 5th :
========================
Re: FCL ORDER FORM (INDIA)
message
*** *** Fri, Dec 5, at 9:AM
To: *** Sky2c
Cc: Sales HHG
Please find the attached signed order form and credit card authorizationSend me the ref#Do I need EIN ?
I'm restating numbers we agreed to avoid any future confusion
Ex DOOR TO NOIDA DOOR INCLUDING CUSTOM CLEARANCE & DELIVERY :$
DOOR-DOOR INCLUDES:
Shipping cost in an exclusive 40' container from US door to NOIDA DOOR Export documentation & handling fees Service Tax at destination (12.36%) Port Charges, Port Charges, Yard Fees, Container Cleaning charges, & Concor Charges Custom Clearance Labor to Unpack & Repack during Inspection Transferring Goods From Container Into the Truck delivery of goods inside the house
Loading charges : $per hour for four people(with minimum hrs charges)
Discount : To be decided after reviewing stuffSky2C offered $but can be increased 5% if another shipment can be adjusted in the container
I'm assuming that there are no other hidden cost and no other kind of restrictions (like weight limit etc)
Thanks,
*** ***
===========================
Final Business Response /* (4000, 14, 2015/07/09) */
Dear ***,
SKY C Ref#: XXXXX
As again stated by our client that SKY C charged $1300, we have provided you with all the proofs that why this cost was charged to us, its not SKY C who billed the client but due to Port congestion the cost was occurred which had to be paid by the clientAny exam fee or port hold fee is by default to be taken care by the client, that's the stand norm of the shipping industryIf clinet would have delayed more and more than each day cost was adding up which we wanted to save his moneyHad we known this before we would have obviously mentioned this to he client, this amount is not something which has gone in our account, we have been in business for years plus and know pretty well what we are charging the clientsMany clients went through this rough path this season as you are also aware of all the Port strikes happened in West Coast
Again as mentioning about me (***) harassing the client, again what will be our intention to do that, in fact we have been attending all his calls he made from India, if we had to avoid him we would have made some excuses and not attended any callsIf client is repeating this again and again as you can also see in the attachments sent initially we shall have the same response
Thanks/Rgds,
***
Final Consumer Response /* (4200, 16, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with sky2c responsePlease show me any contract or signed document which says that client has to pay for these kind of charges and I will close the case
I know few friends who moved from west coast during same time frame and were affected by this incident but were never charged extra by their shipping companies
Sky2c is in this business for years then how can they miss this kind of information in their contract and why do they not inform this info to their clients upfront
If I've written email for x amount for all door to door shipment then how can they charge extra and why did not they tell me before confirming the order
Good Day,
This is in response to complaint # *** the concerned issue has been resolved with *** *** and we have deposited ***n rupees into his account vide details as below:
*** *** *
Account no: ***
IFCS: ***
We hope the matter stands
resolved nowShould you have questions feel free to contact me
Thanks,
Anil Tandon
[email protected]
Initial Business Response /* (1000, 11, 2015/09/03) */
Dear [redacted],
We had received your email on Aug.19th also regarding the above case and it was mentioned that you need not reply if you wish as its a old case and therefore we did not respond.
Further to your email today please be...
advised that we had sorted out the insurance amount claim with the client which he has also acknowledged above. After more than 15 months he wakes up again and comes up with the claim. We have settled the matter last year only and hence cannot talk on this matter anymore.
feel free fro any further Q's.
Thanks/Rgds,
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with the response provided by Sky2C as they are unwilling to address my complaint and help in this issue resolution.
I will provide clarifications to the points made by [redacted].
(Background: I haven't had a single email communication/discussion with [redacted] on my India to US cargo move nor did I see her getting copied on any correspondence. From the Sky2C headoffice, my primary POC was Mr. [redacted] and had few communications with Sky2C owner, Mr. [redacted]).
1) I did settle the insurance claim with Roanoke Claim Services as they based their claim payoff on the insurance policy terms and conditions that was purchased by Sky2C and they took responsibility for the claim/damages. My issue is that I was being informed by Sky2C that they bought an insurance policy on my behalf that costed $1,074.60 with a deductible of $250 (Actual text from Sky2C Insurance Disclaimer document "PREMIUM COST: 3.6% OF THE DECLARED VALUE WITH $250 DEDUCTIBLE - MINIMUM PREMIUM IS $50".) whereas they went ahead and purchased a different policy that was subject to a much higher deductible of three percent (3%) of the total insured value. I only learned about this high deductible policy from the claim representative on 3/6/2015 when they reached an agreement to settle on my claim. I released the insurance company (and not Sky2C) of any further liability or responsibility on 3/11/2015 as they were fair and reasonable in their insurance claim settlement.
2) About [redacted]'s comment on "After more than 15 months he wakes up again" and "we have settling the matter last year", I would suggest her to review the facts and be respectful of others. I making a written complaint to Revdex.com after 5 months of insurance claim settlement (which was just done mid March 2015) doesn't take away my right to share my experience on Sky2C's over charges (and unethical business practices) and expect a desired resolution.
I have 100+ pages of facts (my correspondence emails with Sky2C) that I can make all available to Revdex.com for helping me resolve this case satisfactorily. I am very open to discussion with Sky2C provided we have a Revdex.com mediator on the call.
Thank you,
[redacted]
Final Business Response /* (4000, 20, 2015/10/06) */
Dear Mr. [redacted],
As per your complaint with Revdex.com, after consulting my Senior's and looking in the complete situation, we regret to say that we cannot further settle the claim. Please do understand that your case is more than an year old and we did settle in the claim as per your satisfaction which you happily accepted it at the first go. Later after so many months client again gets back to file in the claim shall not be considered.
We appreciate your business and shall strive hard to provide good service in future too.
Thanks & Regards,
[redacted], Ext: [redacted]
Tel# XXX-XXX-XXXX, Fax# XXX-XXX-XXXX & [redacted]
As per client:
I did settle the insurance claim with Roanoke Claim Services as they based their claim payoff on the insurance policy terms and conditions that was purchased by Sky2C and they took responsibility for the claim/damages. My issue is that I was being informed by Sky2C that they bought an insurance policy on my behalf that costed $1,074.60 with a deductible of $250 (Actual text from Sky2C Insurance Disclaimer document "PREMIUM COST: 3.6% OF THE DECLARED VALUE WITH $250 DEDUCTIBLE - MINIMUM PREMIUM IS $50".) whereas they went ahead and purchased a different policy that was subject to a much higher deductible of three percent (3%) of the total insured value. I only learned about this high deductible policy from the claim representative on 3/6/2015 when they reached an agreement to settle on my claim. I released the insurance company (and not Sky2C) of any further liability or responsibility on 3/11/2015 as they were fair and reasonable in their insurance claim settlement.
Final Consumer Response /* (4200, 22, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the proposed resolution as Sky2C is running away from taking any responsibility of their actions.
Sky2C almost spent a month+ reviewing this case and going over the complete situation with its India team and since they didn't find anything factual that favors their actions, they are using the excuse that this is a year old case when the fact is that a number of dishonesty issues surfaced in February/March 2015.
The reference that Sky2C has made is from my case detail where I have clearly mentioned that Roanoke insurance was fair in their settlement but my case is related to Sky2c's lack of business integrity and trust and that they didn't honor their promise and took hostage advantage of my situation.
It is very disappointing that Sky2c which is a Revdex.com accredited business is not willing to take any responsibility of their wrongdoing.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]