Hello, please accept my most sincere apologies for the treatment received within your caseI have reviewed your case and found a refund was issued on 4/6/
Hello,Please accept our apologies for any delay in your refund being issuedI have handed this directly to our accounting team and they are processing this refund as we speakPlease do feel free to let me know if there is anything further I can assist you with: [redacted] Best, [redacted] [redacted]
I’m very sorry to hear that this customer received inadequate communication SkyBell reserves the right to cancel or refuse any order for any reason and at any timeThis includes after an order has been submitted, whether or not the order has been confirmedWe may attempt to contact you if all or a portion of your order is canceled, or if additional information is needed to complete and accept your orderInternational orders are only available in select countries
We lament [redacted] recent experience with our product, SkyBell Our team can confirm that he has contacted our support team multiple timesOf these times, we have had to replace his device twiceThe other times were issues related to incorrect chime settings, the device not fully charged, our activity history not loading which was a server side issue that was temporary, a iPhone 6S issue that has since been resolved with a previous app update, struggling to sync, and general questionsThroughout his history contacting us (since February), [redacted] has pleaded to upgrade to our HD and pay the difference, going as far as sending us a check for $in hopes we would accept this paymentWe voided his check as we did not request a form of payment for HDThis is a program we have not had in place and still do not to this day In an attempt to satisfy ***'s request, we have offered our Valued Customer discount for our SkyBell HDThis is a discount code that we offer to all existing SkyBell customers who want to step up to our latest product, SkyBell HDOur discount brings his price down from $to $including free two-day air shippingFrom what I gather, [redacted] has not replied to this offer Regarding ***'s desired settlement, we are only able to refund customers who have purchased from us directly and have transaction history with shopping cart systemSince we do not have any transaction history with [redacted] for a SkyBell that was purchased late last year, we are not the original Point Of SaleTherefore, [redacted] would be the merchant that is best positioned to offer him a refund for his product What we can offer [redacted] is our Valued Customer Discount, meaning he can obtain our SkyBell HD for $139, including free two-day air shippingWe understand [redacted] may be feeling skeptical about the quality of our product, so we would like to also offer him an exclusive offer of extending his warranty on his SkyBell HD by an extra six monthsThese six months take us back to February, where he claims everything was working fine until thenWe hope this rectifies his issue considering the circumstanceWe would also like to offer troubleshooting and an advanced replacement for his existing SkyBell This means we will send out ***'s replacement device tomorrow on two-day air shipping and provide him a prepaid shipping label to send back the current device in his possession Lastly, we would like to schedule a call to help install and set up his new SkyBell HD to make sure we start fresh with our latest productSimply let us know what date and time works best and we will have a supervisor contact him for the best possible supportOur goal is to connect ***, a veteran who we greatly appreciate the service he provided to our country, to the important people in his lifeWe hope that we can create a positive relationship moving forward! Please feel free to edit this response to remove any sensitive information as we respect our customer's privacyIf there are any questions from [redacted] or the Revdex.com, please ask at your earliest convenience
rgb(239, 239, 239);">We apologize for the delay in processing this refund requestWe have complied with ***'s desired resolution and have processed his refund todayThis may take a couple of days to reflect in his bank statementWe may now resolve this complaintOur management team will address the rare delay that [redacted] experienced in processing this internally to avoid these situations in the future
Hello, We will stand by our offerIf [redacted] no longer wants to keep his SkyBell, we will require both units to be returned to us prior to a refund being issuedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution was satisfactory to me The business has taken action and I consider this complaint resolved Regards, [redacted]
Hello, please accept my most sincere apologies for the treatment received within your caseI have reviewed your case and found a refund was issued on 4/6/
Hello,Please accept our apologies for any delay in your refund being issuedI have handed this directly to our accounting team and they are processing this refund as we speakPlease do feel free to let me know if there is anything further I can assist you with: [redacted] Best, [redacted] [redacted]
I’m very sorry to hear that this customer received inadequate communication SkyBell reserves the right to cancel or refuse any order for any reason and at any timeThis includes after an order has been submitted, whether or not the order has been confirmedWe may attempt to contact you if all or a portion of your order is canceled, or if additional information is needed to complete and accept your orderInternational orders are only available in select countries
We lament [redacted] recent experience with our product, SkyBell Our team can confirm that he has contacted our support team multiple timesOf these times, we have had to replace his device twiceThe other times were issues related to incorrect chime settings, the device not fully charged, our activity history not loading which was a server side issue that was temporary, a iPhone 6S issue that has since been resolved with a previous app update, struggling to sync, and general questionsThroughout his history contacting us (since February), [redacted] has pleaded to upgrade to our HD and pay the difference, going as far as sending us a check for $in hopes we would accept this paymentWe voided his check as we did not request a form of payment for HDThis is a program we have not had in place and still do not to this day In an attempt to satisfy ***'s request, we have offered our Valued Customer discount for our SkyBell HDThis is a discount code that we offer to all existing SkyBell customers who want to step up to our latest product, SkyBell HDOur discount brings his price down from $to $including free two-day air shippingFrom what I gather, [redacted] has not replied to this offer Regarding ***'s desired settlement, we are only able to refund customers who have purchased from us directly and have transaction history with shopping cart systemSince we do not have any transaction history with [redacted] for a SkyBell that was purchased late last year, we are not the original Point Of SaleTherefore, [redacted] would be the merchant that is best positioned to offer him a refund for his product What we can offer [redacted] is our Valued Customer Discount, meaning he can obtain our SkyBell HD for $139, including free two-day air shippingWe understand [redacted] may be feeling skeptical about the quality of our product, so we would like to also offer him an exclusive offer of extending his warranty on his SkyBell HD by an extra six monthsThese six months take us back to February, where he claims everything was working fine until thenWe hope this rectifies his issue considering the circumstanceWe would also like to offer troubleshooting and an advanced replacement for his existing SkyBell This means we will send out ***'s replacement device tomorrow on two-day air shipping and provide him a prepaid shipping label to send back the current device in his possession Lastly, we would like to schedule a call to help install and set up his new SkyBell HD to make sure we start fresh with our latest productSimply let us know what date and time works best and we will have a supervisor contact him for the best possible supportOur goal is to connect ***, a veteran who we greatly appreciate the service he provided to our country, to the important people in his lifeWe hope that we can create a positive relationship moving forward! Please feel free to edit this response to remove any sensitive information as we respect our customer's privacyIf there are any questions from [redacted] or the Revdex.com, please ask at your earliest convenience
rgb(239, 239, 239);">We apologize for the delay in processing this refund requestWe have complied with ***'s desired resolution and have processed his refund todayThis may take a couple of days to reflect in his bank statementWe may now resolve this complaintOur management team will address the rare delay that [redacted] experienced in processing this internally to avoid these situations in the future
Hello, We will stand by our offerIf [redacted] no longer wants to keep his SkyBell, we will require both units to be returned to us prior to a refund being issuedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution was satisfactory to me The business has taken action and I consider this complaint resolved Regards, [redacted]