On Thursday, June 1st, I was alarmed to see someone on our roof after 9:00 pm when I had no knowledge anyone was coming. On June 2nd, I returned home after 11:30 pm to see our tenant outside and a contractor leaving our backyard. The tenant is not allowed to make any alterations or improvements without written permission under the terms of the lease. I did not see the damage until June 4th when I saw a hole in the wall with a cable and looked up to see a new satellite dish on our roof. They would have had to remove a small barrier fence dividing our side of the property to install the dish.
I got the company number from my tenant and phoned multiple times to make a good faith effort to resolve this. At 10:13 am on June 6th I finally got a call back from "Andy" at the company. He admitted he knew his client was a renter but had not asked for written permission. He took my information and promised to call back but never did. My multiple follow-up calls were not answered.
I went to the business address on June 7th during the business hours listed on the website but nobody was there. I kept phoning over the following days and on June 13th "Chris" answered. He reassured me the company was willing to fix the problem, but when I said they could pay for my contractor to fix it because I was not comfortable with the quality of their work, he hung up on me. Nobody has answered since then. We sent 2 registered letters with only a phone call on August 29 to respond to the second one. A follow-up call was promised on or before September 4th but never received. The company does not list any names or email addresses anywhere. They did damage with the unauthorized work. We got a quote from our contractor for $1,121.79 and we expect them to pay for the repair. We also need written assurance there has been and will be no lien put on our house as a result of this. Our tenant has absolutely no authority to allow them to do this.
I got the company number from my tenant and phoned multiple times to make a good faith effort to resolve this. At 10:13 am on June 6th I finally got a call back from "Andy" at the company. He admitted he knew his client was a renter but had not asked for written permission. He took my information and promised to call back but never did. My multiple follow-up calls were not answered.
I went to the business address on June 7th during the business hours listed on the website but nobody was there. I kept phoning over the following days and on June 13th "Chris" answered. He reassured me the company was willing to fix the problem, but when I said they could pay for my contractor to fix it because I was not comfortable with the quality of their work, he hung up on me. Nobody has answered since then. We sent 2 registered letters with only a phone call on August 29 to respond to the second one. A follow-up call was promised on or before September 4th but never received. The company does not list any names or email addresses anywhere. They did damage with the unauthorized work. We got a quote from our contractor for $1,121.79 and we expect them to pay for the repair. We also need written assurance there has been and will be no lien put on our house as a result of this. Our tenant has absolutely no authority to allow them to do this.