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Skydance Skydiving Reviews (1)

Review: ON JUNE 27, 2014 MY SON ([redacted]) AND I HAD A SPECIAL FOR A TANDEM JUMP FOR 2 OR MORE PEOPLE WITH VIDEO AND STILLS FOR $288.00 (REGULAR PRICE $358.00) THE OTHER SPECIAL FOR THE 2ND PERSON WAS $149.00 (REGULAR PRICE $199.00) FOR THE SAME JUMP (13,000 FEET) M SON BOOKED ONLINE THE $288.00 SPECIAL FOR HIMSELF AND WE TELEPHONED THE COMPANY TO ASK HOW DO WE GET THE SPECIAL FOR MYSELF. THE LADY TOLD US THAT SHE WILL TAKE A DEPOSIT OF $50.000 FROM MY VISA CARD AND ON THE DAY AFTER THE JUMP (7-2-2014) I WILL BE CHARGED $149.00 OR THE DEPOSIT WILL BE RETURNED TO ME. UPON RECEIPT MY VSIA STATEMENT THERE WERE 2 CHARGES 1) 6-27 FOR $150.00 AND 2) 7-2 FOR $149.00 ON 7-25 OR THEREABOUTS I CALLED AND SPOKE WITH LAURA AND COMPLAINED ABOUT THE $50.00 EXTRA CHARGE. SHE TOLD ME THAT MONDAY SOMEBODY WILL CALL ME BECAUSE HER JOB TITLE DID NOT ALLOW HER TO MAKE A DECISION. SINCE NOBODY CALLED ME BACK I CALLED THE OFFICE ON 8-4. I SPOKE WITH THE OFFICE MANAGER - [redacted] - AND BASICALLY SHE DID NOT BELIEVE WHAT I HAD EXPLAINED AND TOLD ME THAT THE CHARGE OF $199.00 WAS CORRECT AND THAT I WOULD NOT BE REIUMBURSED THE $50.00. I ASKED TO SPEAK TO THE OWNER - [redacted] SAID THAT HE WILL CALL ME UPON HIS RETURN. TO DATE (8-14-2014) MR. [redacted] HAS NOT CALLED ME.Desired Settlement: TO REIMBURSE ME THE $50.00 IN QUESTION.

Business

Response:

This letter is in response to the customer complaint made against the business SkyDance SkyDiving by Mr. [redacted]. It is the goal of this letter to address the immediate problem and make clear the inconsistencies of his statement. This complaint was assigned an ID of [redacted].

Mr. [redacted] is misinformed. His son, Martin [redacted] purchased a 13,000ft tandem skydive with video and picture package for an online special pricing of $288 (no minimum number of jumpers is needed to take advantage of this special pricing). There is no area of our special pricing webpage that advertises an additional 13,000ft tandem skydive at a rate of $149 (either individually or added onto the $288 deal). Our office was informed that Martin’s father, [redacted] would be a part of his reservation on June 27th; however, [redacted] did not purchase the $288 deal online, but wanted to jump from 13,000ft (same height as his son) without the video and picture package. The price of a 13,000ft tandem skydive without video and pictures is $199.

When we took the [redacted] reservation, we informed them that we require a $25 deposit per jumper to hold the spots (as we require this deposit from all patrons). We also informed Mr. [redacted] that this deposit would be refunded on the day of their reservation in the form of a credit towards [redacted]’s total (as Martin’s jump was prepaid). On the day of the reservation, [redacted] indicated that he wanted to purchase a 13,000ft tandem skydive without video and pictures, as he wanted to jump from the same height as his son. The cashier deducted the $50 deposit, which held the spots for the [redacted] reservation, from the price of the 13,000ft tandem without video and pictures ($199), bringing his total to $149. Consequently, it would make sense that [redacted]’s bank statements reflect a charge of $50 for the deposit and $149 for the 13k tandem with the $50 deposit deducted.

He called our facilities and spoke with [redacted] (a receptionist/cashier) about what he perceived to be a mischarge to his card. He expressed that his statements showed a charge of $50 and a charge of $149 from our company. Mr. [redacted] was for some reason under the impression that he was over-charged $50, and he felt his 13k tandem jump was priced at $149 regularly. Even though it was explained to him multiple times that he was mistaken about the pricing, he asked to speak with the office manager, [redacted]. When [redacted] got in contact with [redacted], she proceeded to explain to him that his conceptions about our pricing are mistaken, and that both charges in question are accurate. Not satisfied with this answer, Mr. [redacted] asked to speak with the owner of the company, [redacted], who was unavailable at the time and felt that the matter had been dealt with as best could be managed. In conclusion, Mr. [redacted] was charged for the appropriate amount and no refund is necessary. Please refer to our website tandemskydivingschool.com for the special pricing in question.

Consumer

Response:

This is my rebuttal letter to the response from Skydance Skydiving. It is apparent that the Agency is losing their arguments on what pricing the website has of the present time.

However, my son and I purchased the skydive as to the information and pricing that was given on the website prior to our reservation of June 27, 2014.

My dive was priced at $199.00-$50.00 for being the second diver, as I stated in my original complaint.

It is interesting to note as to why Mr. [redacted] did not telphone me back, "he felt that the matter had been dealt with as best could be managed!! So much for customer relationship.

In conclusion, I do not want to get into a situation of they said, I said etc.

Regarding the $50.0 reimbursement that I was asking for; I no longer want it.

It seems to me that SkyDance Sky Diving is in a more desperate need than I. I do, however, want to have the complaint "As not resolved"

and to have the complaint on record and have the public decide for themselves on how the business treats their clients.

Thank you,

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Description: Amusement Parks & Places

Address: 24390 Aviation Ave.  Yolo County Airport, Davis, California, United States, 95616

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