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Skydive Phoenix Inc.

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Reviews Skydive Phoenix Inc.

Skydive Phoenix Inc. Reviews (4)

I just read the 2 previous reviews and wanted to say that I just did my first tandem jump with a friend on Nov.5, 2014 at Skydive Phoenix and the staff and experience could not have been better. They were friendly, knowledgeable and assuring. We had a very good experience. We did not use [redacted].

I have been to skydive Phoenix a number of times and had a wonderful experience. I've got my girlfriend, friends and family to do tandem dives here as well as completed my level A licence. I would recommend this jumpsite to anyone.
Marc and his team take extra care and safety entering everybody is prepared to jump and an overall customer experience

The customer service is horrible. I purchased a groupon because I am new to the area and wasn't sure which skydiving place to try. Well, they were impossible to get a hold of and when I did finally got through they told me they were booked until after the groupon expired. I contacted groupon and they told me that as long as I made the appt before it expired it was all good. So I called back 2 days before it expired and made the appt but wanted to confirm with the managers that they knew of groupon's policy. They never called back (surprise, surprise when you have a bunch of incompetent people managing this place. Lets be honest, when they are constantly on groupon and living social its a huge indication that the business is in trouble). I called again and finally got through. They said they will not honor groupon's policy and that I had 90 days to make the appt and I shouldn't have waited until the last minute. I told them I didn't, I just couldn't ever make an appt. Then the lady on the phone proceeded to tell me then that's my problem with my schedule. If I could have gone anytime this wouldn't have been a problem (yeah, some people work for a living and it was a group of several people. Its kinda hard to get everyone's schedules in sync) Anyway, I told her I couldn't believe she wasn't honoring groupon's policy, she then proceeded to get snippy with me telling me I shouldn't have tried to schedule it two days before. I told her again, that that wasn't the first time I tried to contact them but it was my last ditch effort to use the groupon. So, needless to say I do not recommend this two bit operation. I would read the other reviews carefully. Many people have had this same experience or they made the appt but didn't actually get to jump until 4 hours later. BUYER BEWARE!!!

The staff was rude and unprofessional, with zero concern for their customers. The lady running the front desk acted like we were an inconvenience. Poor organization, long wait periods, lack of communication, and very dismissive personnel are all reasons I will not recommend this business to anyone. We were unable to make a tandem jump due to weather, and all staff were unconcerned, uncooperative and unwilling to work with us in regards to rescheduling. The equipment and facilities are extremely outdated, leaving me fearful for my safety on top of it all.

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Address: 1753 East Broadway Road #513, Tempe, Arizona, United States, 85282

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