Skye Builders, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
*** B*** has not been truthful or complete in his response. He has stated the project is complete. Our response to that comment is, the project is still in progress with 1.) errors made by his installers and 2.) improper materials ordered for this particular job. This so called "walk through" he's talking about was a request from us for MrB*** to see the errors made and materials ordered that were not used. MrB*** agreed on Wednesday June 4th to come out and visit us on Friday June 6th. It was during this visit that we discussed things:
1.) The items ordered and not used for this job was to be returned to *** *** through SkyeBuilders since the purchase was made between these two parties. We are asking SkyeBuilders to then credit us for these materials, which would reduce our balance due
2.) Four post sleeves need to be ordered to replace the four sleeves damaged by Skyebuilders installers when they erroneously nailed the top rail too low, then moved the rail several inches higher, leaving nail holes exposed. Skyebuilders did not tell us about this mistake, hoping we wouldn't notice. A reputable contractor doesn't do that
3.) During the June 6th meeting in my backyard, using *** B***'s cell phone, a call was placed to *** *** from ***. He did not answer the phone, but we left a message to call Clayton's cell. We then called *** *** from *** ***, the company that supplied the job materials to SkyeBuilders. Justin stated he will take back the unused material for credit. MrB*** then told me to bundle up the unused material and he would have someone pick them up. No one ever picked them up
MrB*** gave me the phone numbers to both *** *** and *** ***. It was after my meeting with *** that *** *** from *** called me back. I was able to have a one-on-one conversation with him to try and get some answers. Eric said when stairs are at less than a degree angle, "straight run" bottom rails should be ordered and an infill kit can be used to make the balusters fit snug on stair slopes that are less than a degree angle. SkyeBuilders should be familiar with this product and should have employed this modification in the first place
I also wanted to find out what warranty work means, since MrB*** keeps making a reference to that. *** *** from *** said SkyeBuilders needs to supply us with warranty paperwork documentation after the project is complete. Eric states warranty work relates to fading, cracking, or splitting of their product. It does not include replacement material for improperly ordered parts at inception of a project. MrWagner also stated our project is not complete until SkyeBuilders has supplied us that warranty documentation. To date, we still have not received this documentation. The contract was signed April 24, 2014. It is now September 27,
*** B*** states I have been difficult to work with from the start because I travel frequently. My wife is home and I told *** to have his installers communicate with her. She is home in the evenings and had talked with them on a couple of occasions. We had asked *** to let us know when his crew would be returning so we could unlock the gate to our backyard. On the days *** said they would be there, they were a no-show. Our gate needs to be locked because of a swimming pool. We never refused to give his crew a key because they never asked for one. All they needed to do was let us know when they would be returning and we would have the gate unlocked. Simple! The one occasion where his crew jumped our fence was because they never communicated to us they will be stopping by
MrB*** claims we have repeatedly disputed the final payment due. First of all, the contract was added incorrectly by Jonathan B***, stating the final payment due was $308. We knew this was incorrect. *** later complicated the issue by transposing the final balance due in an email as $1,380, when it was us, in an email to Wayne, correcting his total to $1,308. The only thing we dispute is the final payment should be reduced by the material to be returned for credit
MrB*** states they cannot put more money and time into this job until they have been paid. He is responsible for the incorrect material ordered for this job. They didn't do it right from the beginning and we are being held hostage until we pay them the balance due, BEFORE THE JOB IS FINISHED CORRECTLY. That leads us to believe we will never hear from him again after he receives final payment
We have copied and pasted in an attachment the string of email communication between us and SkyeBuilders as additional evidence to support our side of the story. Please let me know if you can't access it and we'll mail it to Revdex.com.Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:MrB***; thank you for your
response!
I cannot accept your claim that
you didn’t commit to the work in question and I’m therefore withholding $
from the outstanding amount ($1014.50), which was what it cost me to have
another contractor repair the rotten woodwork (invoice and costs)
I have processed a payment to
Skye for $and I now consider my obligation paid in fullAccording to my
Bank, you should receive that check in approximately five days
Regards,
*** ***

serif;">Dear *** ***,
*** ***'s project has been completed
I went out to his home and we did a final walk though, and *** *** and I agreed on the final punch list After this punch list was completed, we asked for the final payment, and it was then that he brought up there were screw holes in the sleeves and the gap at the bottom of the rails. I understand that homeowner's may notice details after the punch list has been completed, and we have told him that we will correct these problems, but these items now fall under warranty work, since the final punch list has been completed.
The railing we bought for the steps was stair railing since the steps are on a slope. The railing was installed according to ***'s instructions, but the shallowness of the slope causes the gap. This is something inherent in the *** railing design.
We have told *** *** that we will supply the labor to replace the bottom rails where the gap is with straight railing so there will not be a gap, and *** has agreed to supply the railing. We will also replace the sleeves and secure the caps, after final payment has been made, but this comes under warranty work, and we cannot do warranty work on projects that have not been paid in full
*** *** has been difficult to work with from the start. He travels frequently and we have tried to work around his scheduleHe refused to give us a key to the back yard gate so that our crew could work on his project. Even though our contract specifically states that he is to allow us access to his property until work is completed, our crew once had to jump over the fence to do their work.
After we completed the deck, we had two unused boards and some small items on the job site and *** *** was insisting that we reimburse him for the materials we didn't use. Our contract with *** *** is for a set price. It is NOT cost plusHe is not eligible to receive a refund for any unused materials.
He has repeatedly disputed the amount of the final payment, saying that he owes us $when in fact, according to his contract, he owes $1,308. It is because of this, we began to fear that he was not going to pay us what he owes us, and we feel we cannot put more money and time into this job until we have been paid what we are owed
We are always willing to work with our customers, and resolve any issues that are making them unhappy, but I cannot afford to buy materials and pay my crews extra money until we have been paid
Sincerely,
*** B***
www.skyebuilders.com
###-###-#### office
*** cell
Winner of the remodeling Big award class
and
Best of Bethesda 2012, 2013,
and
Bethesda Business Hall of Fame

From: [redacted]@skyebuilders.com>Date: Wed, Dec 3, 2014 at 12:32 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted]
Dear [redacted],
Please consider setting case #[redacted]  up for binding arbitration.
In my opinion, we have try ever reasonable avenue to resolve this complaint.
Please understand we do not feel that we can put any more time or money time into this job without assures we will be paid what we are already owed.
Thank you,
[redacted]
www.skyebuilders.com
###-###-#### office
[redacted] cell

From: Shae B[redacted] <[redacted]>Date: Tue, Jun 30, 2015 at 10:33 AMSubject: FW: [redacted] Complaint ([redacted])To: [redacted]Cc: [redacted], Skye Builders <[redacted]>, [redacted]Note: Original contract and...

scope of work are attached.Dear Mr. [redacted],From what I understand, here is the gist of Mr. [redacted]'s complaints and my responses:1.  Mrs. [redacted] requested an English speaking crew.  Many of our workers are Hispanic. All of them speak English, otherwise we would not be able to communicate with our own workers because our fluency in any language besides English is nonexistent. 2.  We took more time than Mr. [redacted] deemed necessary to finish the job.    It is true that our lead carpenter was injured on the jobsite and unable to work for part of one day and the entire next day.  We notified the [redacted]s that our worker was still having pain and would not be coming out to work. In spite of the missed time, the deck was completed by May 11, the completion date on the contract.3.  We did not do work for him that was not in our contract.  This is work that we have never done or will ever do for our customers. As an aside here, during a sales presentation many options and side projects may be discussed, and not everything discussed makes it into the contract.  Mr. [redacted] and Jonathan may have talked about the trimming door, but that never made it into the contract, and we didn’t charge him for it. Having said that, Mr. [redacted] may have assumed that trimming the door included replacing the astragal, but Jonathan would never have committed to replacing the astragal. We can trim doors or we can replace doors, but we do not repair doors. Nonetheless, nothing about the door ever made it into the contract. The day before Jonathan went over to sign the contract with Mr. [redacted], he emailed the contract and scope of work to him, asked him to look it over and make sure that the contract was correct. Mr. [redacted] then signed the contract agreeing to all its terms.After the job started, Mr. [redacted] asked Wayne B[redacted] about replacing wood on the French door. There was nothing in the contract about it, but Wayne called Jonathan about it, and as a gesture of good will, Jonathan made a decision to replace the trim on the exterior of the door even though it was not in the contract, and we weren't charging for it.  Our worker was already there, and the cost of material was negligible. The astragal is another matter. When I realized that Mr. [redacted] expected us to replace the astragal, I explained to him  that replacing this part of the door  could lead to problems such as the door not latching or closing properly, and it could turn out to be a major headache for all.  We have told Mr. [redacted] in the past that we do not repair doors, we replace them.Contrary to what Mr. [redacted] has stated, replacing the flagstones is in the Scope of Work which is part of the contract.The wrong color material was delivered.  When we had the framing package delivered to Mr. [redacted]'s job on Monday, May 4, the driver inadvertently left decking material that wasn't ours. The [redacted]s assumed that we had ordered the wrong color, and let us know.  Since the [redacted]s live in a townhouse with a small yard, we had not ordered the decking to be delivered with the framing package since it was not needed immediately.  The decking was to be delivered on Tuesday, May 5.  We immediately notified the vendor about the decking left, found that it wasn't our material that was left there, and asked the vendor to pick up the decking as soon as possible.  The decking we ordered was delivered the following day. The other decking was supposed to be picked up on Thursday, May 7 but was not, and since Mr. [redacted] was so upset about this material being on his property, we decided that if the vendor didn’t pick it up by Friday, May 8, we would hire some laborers on Saturday morning and take it back ourselves at our expense. But the vendor picked it up on Friday.Lack of communication.   For this small job, I, personally, had 7 emails (all of which I responded to) and 5 phone conversations with Mr. [redacted]. Wayne and Jonathan had additional emails and calls, and Jonathan and Wayne both went to meet with Mr. [redacted] during the construction of the deck.  Jonathan is often out of the office, and it is my job to talk with customers when they call and I only pass them on to   someone else if I cannot answer their questions or concerns.  On the occasion that Mr. [redacted] specifically asked to speak with Jonathan, I passed on the message.  I don't recall at this time if I specified to Jonathan that he should call Mr. [redacted] on his cell phone, but I don't think so.  When Jonathan called the [redacted] home and got the answering machine, he left a message.Conclusion:  We have completed all the work agreed upon in the contract and it was finished on time.  Mr. [redacted] told me that the deck was beautiful and our workers did a great job on it, but that we still needed to finish work on the door.  When he finally realized that we were not replacing the astragal, he told us that he was hiring another contractor, would not allow us back on the property, and would subtract whatever the new contractor charged from our payment.  Subtracting money to pay another contractor for work that was not even in the contract is absurd.Mr. [redacted] is has not finished paying us the final $1,014.50 of the contract cost, and he is currently in breach of contract. Shae B[redacted]Skye Builders, Inc.###-###-####

From: Shae B[redacted] <[redacted]>Date: Tue, Jun 30, 2015 at 10:33 AMSubject: FW: [redacted] Complaint ([redacted])To: [redacted]Cc: [redacted], Skye Builders <[redacted]>, [redacted]Note: Original contract and scope of work are...

attached.Dear Mr. [redacted],From what I understand, here is the gist of Mr. [redacted]'s complaints and my responses:1.  Mrs. [redacted] requested an English speaking crew.  Many of our workers are Hispanic. All of them speak English, otherwise we would not be able to communicate with our own workers because our fluency in any language besides English is nonexistent. 2.  We took more time than Mr. [redacted] deemed necessary to finish the job.    It is true that our lead carpenter was injured on the jobsite and unable to work for part of one day and the entire next day.  We notified the [redacted]s that our worker was still having pain and would not be coming out to work. In spite of the missed time, the deck was completed by May 11, the completion date on the contract.3.  We did not do work for him that was not in our contract.  This is work that we have never done or will ever do for our customers. As an aside here, during a sales presentation many options and side projects may be discussed, and not everything discussed makes it into the contract.  Mr. [redacted] and Jonathan may have talked about the trimming door, but that never made it into the contract, and we didn’t charge him for it. Having said that, Mr. [redacted] may have assumed that trimming the door included replacing the astragal, but Jonathan would never have committed to replacing the astragal. We can trim doors or we can replace doors, but we do not repair doors. Nonetheless, nothing about the door ever made it into the contract. The day before Jonathan went over to sign the contract with Mr. [redacted], he emailed the contract and scope of work to him, asked him to look it over and make sure that the contract was correct. Mr. [redacted] then signed the contract agreeing to all its terms.After the job started, Mr. [redacted] asked Wayne B[redacted] about replacing wood on the French door. There was nothing in the contract about it, but Wayne called Jonathan about it, and as a gesture of good will, Jonathan made a decision to replace the trim on the exterior of the door even though it was not in the contract, and we weren't charging for it.  Our worker was already there, and the cost of material was negligible. The astragal is another matter. When I realized that Mr. [redacted] expected us to replace the astragal, I explained to him  that replacing this part of the door  could lead to problems such as the door not latching or closing properly, and it could turn out to be a major headache for all.  We have told Mr. [redacted] in the past that we do not repair doors, we replace them.Contrary to what Mr. [redacted] has stated, replacing the flagstones is in the Scope of Work which is part of the contract.The wrong color material was delivered.  When we had the framing package delivered to Mr. [redacted]'s job on Monday, May 4, the driver inadvertently left decking material that wasn't ours. The [redacted]s assumed that we had ordered the wrong color, and let us know.  Since the [redacted]s live in a townhouse with a small yard, we had not ordered the decking to be delivered with the framing package since it was not needed immediately.  The decking was to be delivered on Tuesday, May 5.  We immediately notified the vendor about the decking left, found that it wasn't our material that was left there, and asked the vendor to pick up the decking as soon as possible.  The decking we ordered was delivered the following day. The other decking was supposed to be picked up on Thursday, May 7 but was not, and since Mr. [redacted] was so upset about this material being on his property, we decided that if the vendor didn’t pick it up by Friday, May 8, we would hire some laborers on Saturday morning and take it back ourselves at our expense. But the vendor picked it up on Friday.Lack of communication.   For this small job, I, personally, had 7 emails (all of which I responded to) and 5 phone conversations with Mr. [redacted]. Wayne and Jonathan had additional emails and calls, and Jonathan and Wayne both went to meet with Mr. [redacted] during the construction of the deck.  Jonathan is often out of the office, and it is my job to talk with customers when they call and I only pass them on to   someone else if I cannot answer their questions or concerns.  On the occasion that Mr. [redacted] specifically asked to speak with Jonathan, I passed on the message.  I don't recall at this time if I specified to Jonathan that he should call Mr. [redacted] on his cell phone, but I don't think so.  When Jonathan called the [redacted] home and got the answering machine, he left a message.Conclusion:  We have completed all the work agreed upon in the contract and it was finished on time.  Mr. [redacted] told me that the deck was beautiful and our workers did a great job on it, but that we still needed to finish work on the door.  When he finally realized that we were not replacing the astragal, he told us that he was hiring another contractor, would not allow us back on the property, and would subtract whatever the new contractor charged from our payment.  Subtracting money to pay another contractor for work that was not even in the contract is absurd.Mr. [redacted] is has not finished paying us the final $1,014.50 of the contract cost, and he is currently in breach of contract. Shae B[redacted]Skye Builders, Inc.###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I feel that again Mr. B[redacted] is providing false information about what happened on June 6th when we met.  If everyone would please read the attachments provided in our previous response then this could be avoided without any more delays.  If Mr. B[redacted] has a signed document then please have him present the document since I don't have a copy. During contract writing if their are any changes to stated previous contract then both parties are to sign off on any changes and both parties should receive a copy of those changes before anything can be done.  The mentioned walk
through was Mr. B[redacted] stopping by to visit the job site after I had complained
on the phone about the items that I still claim are not completed for a project
by Skye Builders Inc. Again I must state that I currently do not trust this business
as it has been nothing but one change after another since the date we signed
the contract. Also with [redacted], again I
understand that if the final walk through was performed then I should have been
presented with a Warranty package and I have yet to see any documentation to
that regard.
The
amount that Mr. B[redacted] states that I stated was incorrect is the amount that is
currently on the contract signed by both parties when the contract was written.
My wife noticed that the addition was incorrect after making the first couple
of payments. However, the amount for the final payment shows on the contract
$308.00 not $1308.00. I pointed this fact out to Mr. B[redacted] on this same visit.
That is when he stated that the final payment should be $1308.00 since he was
tracking the payments using a spreadsheet or some form of accounting to track
the original amount minus the payments. I requested he go back and verify and
provide the final payment amount via email. He did provide the email with the final payment laid out but, I still requested his business provide the credit for unused items that could total a couple hundred dollars of unused items, Some of these items were not even needed for the project but yet I still have tem in boxes ready to be turned in. This is something that we had a discussion on the phone with Eric Johnson from Builders One Source on June 6th. Also at that time Mr. B[redacted] stated that I should have the items stacked together and he would have one of his employees stop by and pick these up for credit return. Also I must state for the record that when we were in the process of writing the contract we never did receive a complete list of what items were being provided in the contract so that we could dispute any items that we didn't need. The reason I bring this up is that I had visited Lowes Home Improvement store and completed a list of items that I would require to complete this project on my own if I ordered the parts through them. 
I feel that we are in this loop of he said, we said. I believe that this must stop I may need to take legal action against this business to receive the proper resolution in this matter. This has been drawn out for too long based on some misinformation and lack of proper communication. We also feel that nothing will benefit from this continuation of corresponding back and forth.
Regards,
Clayton Covey

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Mr. B[redacted]; thank you for your
response!
I cannot accept your claim that
you didn’t commit to the work in question and I’m therefore withholding $250
from the outstanding amount ($1014.50), which was what it cost me to have
another contractor repair the rotten woodwork (invoice and costs).
I have processed a payment to
Skye for $764.50 and I now consider my obligation paid in full. According to my
Bank, you should receive that check in approximately five days.
Regards,
[redacted]

From: Jonathan B[redacted] Date: Mon, Aug 31, 2015 at 2:36 PMSubject: [redacted]To: [redacted]Cc: Wayne B[redacted] <[redacted]>, Shae B[redacted] <[redacted]>We accept Mr. [redacted] shorting his final invoice for $ 250.00 and will omit his warranty. Regards, Jonathan B[redacted]Skye Builders###-###-#### Cell###-###-####

Review: On April 23, 2013, my wife and I entered into a contract with [redacted]builders. The work was to began on May 21 and completed on May 31st. The work began a week later. Supplies were not ordered in time to complete this job. The siding was ordered on May 30 to our surprise and will not arrive until June 17th or later. This is not acceptable. We complained to the company and asked for an explanation. They told us that the contract did not have to be honored. They could do as they wanted. We have paid them $4,056.58. This job has been peace-mill at best. The worker (1) comes late or not at all. Rain has not been an issue, nor did they have to remove roots or other debris that would hinder them from completing this work on time. They have install the entry door and the railing. They finally removed the trash from the yard. Our concern in the siding. This company was highly recommended to us.

This is not a company anyone should be involved with.

Work included

Demo existing front door, siding inside portico, iron railing on porch and two front post

Install new vinyl railing and new front post and install vinyl package for Low maintenance

Siding on inside wall of porch is to have stone look

Purchase and install new steel front door and new security door

Patch and seal concrete on porch

All construction debris taken to landfill and disposed of properely

All work guaranteed.

To date, the railing and the entry door has been installed. The work was toDesired Settlement: The company can overnight the siding and finish the job asap. That is what we want. Nothing less!

Business

Response:

[redacted] via [redacted] 12:34 PM (1 hour ago)to [redacted], [redacted], [redacted], me**. [redacted], I'm sorry that we haven't responded before, but I was not aware that there was a complaint until you called today. Thank you for bringing this to my attention.

As I explained to the customers, we try to start our jobs on the start date specified, but that is not always possible. Although it was not raining when this job began, previous jobs had been delayed because of weather, and those jobs had to be completed before we could start a new one. According to my phone log, the wife called the office at 3:09 PM on May 20, 2013 and spoke with the project manager. At that time, he scheduled a kick-off meeting with her for the following day (May 21). At 6:47PM, Husband called and expressed that he did not want to attend a meeting and did not think this meeting should be held. It is customary for the project manager to meet with the homeowner before a job begins, but it is not required. Our salesman later talked with the wife and it was agreed that Salesman and Project manager would meet with her at 1:30 pm on May 21. The actual work on the project began on May 23 or 24. The siding selected is not something we have ever used before, and it is a special order item that is not even manufactured until an order is received, At the time we started the job, we did not know this. Our PM called the vendor to see if the siding was in stock, and when it was not, placed the order, and was told it would take 3 weeks. On May 30, the vendor called and told us that we had to pay 1/2 of the cost for the siding before they could order it. We made the payment, but up until then we thought that the siding had been ordered on the 23. We accept some responsibility that the siding was delayed, but the delay in receiving the siding was not because we refused to "overnight" it. We have never told this customer or any of our customers that we do not have to honor our contract or that we can do anything we want. Project manager had instructed worker to remove trash, but husband had moved it to the side of the house. It has now been removed. The entry door was a stock item and was picked up at our earliest convenience (approx.May 28). The security door was a special order item and had not yet come in when the entry door was picked up. We did not foresee a problem with installing the entry door immediately and installing the security door when it arrived. But when the worker came out to install the door, homeowners would not allow entry door to be installed until the security door could also be installed. At this time the siding, rails, ceiling, and doors have been installed, essentially completing the contract.The entry door and storm door have been properly installed, however the original stoop does not project far enough out onto the porch so the storm door does not set over the stoop. This is an design defect of the existing house. The PM discussed this condition with husband and worked out a solution that husband and PM agreed on that PM would fabricate a threshold from PVC so that the storm door would seat properly over the threshold. The owner said that he was happy with that solution, but we understand that he has since removed the fabricated threshold.Although the railing is complete, after it had been installed for several weeks, the owners have decided that they would rather have an 8 foot post instead of a 42' post in the middle. The drawings and contract specify a 42' post, but they now want it changed although they are unwilling to pay for additional materials and labor. We have made every attempt to complete this job to the customers' satisfaction. Throughout the job they have threatened to report us to various agencies, hire lawyers, have denied us access to the property, have denied us use of their electricity even though our contract states that they are to provide it. Some workers that we have sent there have refused to go back because they are verbally abused by the homeowners. Although the work is substantially complete, we have not received final payment. [redacted]Skye Builders, Incwww.skyebuilders.com[redacted] (toll-free)

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Skyebuilders sent a contractor over to our house that was neither qualified nor licensed to work on our project. After many phone calls, begging and pleading, many emails sent (we have copies of all) trying to get them to just start and finish the job as contracted. A second contractor was hired which he had to start over to re-install the siding and claimed he put insulation behind the siding which was not true and that was in the contract. We call [redacted]builders and complained and the PM swore to me that they put insulation behind the siding. To date the insulation is not installed.

We contracted for a steel entry door to be installed and storm door. The entry door was in such bad shape and the contractor damaged it while installing it. The storm door was installed backwards which it had to come down and re-installed leaving a big gap at the bottom. Skyebuilders tried to install an additional piece of wood at the bottom of the door which did not work. It look stupid and sloppy. So we told the PM that it was not acceptable. To date nothing further has been done.

The railing was so badly installed that it shakes if you stand or touch it. A $6,760.95 job to be completed in 2 weeks is now going into 3 months.

According to the contract from Skyebuilders the final payment would be paid once the work was satisfactorily completed, which we wish it was. We just want to be finished with Skyebuilders never to use them again nor to recommend them for the very poor and unsatisfactory job they did for us. If there was a grade lower than unsatisfactory it would apply to Skybuilders.

Finally the owner came out on 7/16/2013 and he promised that the work would be done according to the contract. It remains to be seen. Our confidents in Skyebuilders has deminished. We just want to be done with them. The contract has run out!

[redacted] And [redacted]

Business

Response:

**. [redacted] We have gone back to the home since they posted statement and believe we have addressed all the issues with the homeowner. [redacted]

Review: [redacted] B[redacted], co-owner of SkyeBuilders refuses to correct mistakes made by his crew in the ordering and installing of [redacted] decking and railings in our backyard, until the final payment installment is made. His crew left nail holes in four posts after the installers realized the rails were too low. They raised the rail, leaving nail holes in the [redacted] posts. We want them to replace the [redacted] sleeves that go over those posts.

Wayne's brother, Jonathan, completed the measurements and submitted the order. We also had new [redacted] decking boards installed on our existing deck. Our unique backyard has fieldstone steps in two places. These steps are more like platforms, not 45 degree steps, yet the bottom rail system ordered for this job was for "true" angled steps, so when installed, they leave a large gap in the bottom rail because the spindles sit straight. We want the correct bottom rails replaced where gaps exists (about 95% of the bottom rails are incorrect).

The order contained items not needed for this job, as well as extra items left over. [redacted] refuses to take these items back and issue a credit. We had [redacted] and a [redacted] representative visit our home to discuss the issues. The [redacted] rep said he would absolutely take back the extra items. [redacted] does not want to take any unopened box, or unused material back and issue a credit, even though the [redacted] rep said it was OK to do so. We have 3 un-cut deck boards, 2 1/2 boxes of spindles, and all the post skirts which were completely unnecessary for this job because none of the railings were installed on the deck.

The post caps were originally just placed on top of the posts and not permanently secured. One post was actually way too high and needed to be cut down several inches. Since we have a locked gate to our backyard because of a pool, SkyeBuilders installers jumped the fence to cut the post and glue down the caps with white caulking compound. We had asked them to tell us when they were coming out so we could unlock the gate. They showed up when no one was home, un-announced, and trespassed to make a quick fix, then didn't tell us it was done. The caps can still be pulled off because of the shoddy attempt to secure them. We would like that fixed.

We executed this contract on 4/24/14 and Jonathan requested we waive the 3-day cancellation policy because he said he could have a crew start tearing out the old deck boards the very next day, and start installing the day after that because they have the material in stock. They came the next day and removed the old deck boards, but the new [redacted] boards weren't delivered until 4/30; 5 days after they removed the old deck. The [redacted] railings weren't delivered until 5/8. Rain delays are explainable, but it took a couple of weeks for them to return and finish the install.

We have made 3 payments; a deposit at execution, a payment when decking boards were delivered, and a payment at commencement of decking as required by the contract. [redacted] has requested the complete balance due even though many problems exist AND, after that, corrections will be made under a [redacted] warranty. The [redacted] rep has told us "warranty" work is only under defect of the product, not errors made by the installers. We fear [redacted] will take our final payment and we will never hear from him again, and we told him that. All we get out of him is "pay us the balance due, then we will work under the [redacted] warranty".

We have communicated to him that our balance due should be reduced by the credit for unused material. He still refuses to take it back and give credit. We are at an absolute stand-still and SkyeBuilder's errors have not been corrected. 3 months later, still nothing.Desired Settlement: SkyeBuilders needs to do the following:

1.) take back the unused material and issue a credit against the final payment due.

2.) replace the 4 post sleeves with nail holes in them.

3.) install the correct bottom rails where needed (95% of the project).

4.) properly secure all post caps.

Business

Response:

Dear [redacted],

[redacted]'s project has been completed.

I went out to his home and we did a final walk though, and [redacted] and I agreed on the final punch list After this punch list was completed, we asked for the final payment, and it was then that he brought up there were screw holes in the sleeves and the gap at the bottom of the rails. I understand that homeowner's may notice details after the punch list has been completed, and we have told him that we will correct these problems, but these items now fall under warranty work, since the final punch list has been completed.

The railing we bought for the steps was stair railing since the steps are on a slope. The railing was installed according to [redacted]'s instructions, but the shallowness of the slope causes the gap. This is something inherent in the [redacted] railing design.

We have told [redacted] that we will supply the labor to replace the bottom rails where the gap is with straight railing so there will not be a gap, and [redacted] has agreed to supply the railing. We will also replace the sleeves and secure the caps, after final payment has been made, but this comes under warranty work, and we cannot do warranty work on projects that have not been paid in full.

[redacted] has been difficult to work with from the start. He travels frequently and we have tried to work around his schedule. He refused to give us a key to the back yard gate so that our crew could work on his project. Even though our contract specifically states that he is to allow us access to his property until work is completed, our crew once had to jump over the fence to do their work.

After we completed the deck, we had two unused boards and some small items on the job site and [redacted] was insisting that we reimburse him for the materials we didn't use. Our contract with [redacted] is for a set price. It is NOT cost plus. He is not eligible to receive a refund for any unused materials.

He has repeatedly disputed the amount of the final payment, saying that he owes us $308 when in fact, according to his contract, he owes $1,308. It is because of this, we began to fear that he was not going to pay us what he owes us, and we feel we cannot put more money and time into this job until we have been paid what we are owed.

We are always willing to work with our customers, and resolve any issues that are making them unhappy, but I cannot afford to buy materials and pay my crews extra money until we have been paid.

Sincerely,

[redacted] B[redacted]

www.skyebuilders.com

###-###-#### office

[redacted] cell

Winner of the remodeling Big 50 award class 2012

and

Best of Bethesda 2012, 2013, 2014

and

Bethesda Business Hall of Fame