Skye Builders

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I feel that again MrB [redacted] is providing information about what happened on June 6th when we met If everyone would please read the attachments provided in our previous response then this could be avoided without any more delays If MrB [redacted] has a signed document then please have him present the document since I don't have a copyDuring contract writing if their are any changes to stated previous contract then both parties are to sign off on any changes and both parties should receive a copy of those changes before anything can be done The mentioned walk through was MrB [redacted] stopping by to visit the job site after I had complained on the phone about the items that I still claim are not completed for a project by Skye Builders IncAgain I must state that I currently do not trust this business as it has been nothing but one change after another since the date we signed the contractAlso with ***, again I understand that if the final walk through was performed then I should have been presented with a Warranty package and I have yet to see any documentation to that regard The amount that MrB [redacted] states that I stated was incorrect is the amount that is currently on the contract signed by both parties when the contract was written My wife noticed that the addition was incorrect after making the first couple of paymentsHowever, the amount for the final payment shows on the contract $not $I pointed this fact out to MrB [redacted] on this same visit That is when he stated that the final payment should be $since he was tracking the payments using a spreadsheet or some form of accounting to track the original amount minus the paymentsI requested he go back and verify and provide the final payment amount via emailHe did provide the email with the final payment laid out but, I still requested his business provide the credit for unused items that could total a couple hundred dollars of unused items, Some of these items were not even needed for the project but yet I still have tem in boxes ready to be turned inThis is something that we had a discussion on the phone with Eric Johnson from Builders One Source on June 6thAlso at that time MrB [redacted] stated that I should have the items stacked together and he would have one of his employees stop by and pick these up for credit returnAlso I must state for the record that when we were in the process of writing the contract we never did receive a complete list of what items were being provided in the contract so that we could dispute any items that we didn't needThe reason I bring this up is that I had visited Lowes Home Improvement store and completed a list of items that I would require to complete this project on my own if I ordered the parts through them I feel that we are in this loop of he said, we saidI believe that this must stop I may need to take legal action against this business to receive the proper resolution in this matterThis has been drawn out for too long based on some misinformation and lack of proper communicationWe also feel that nothing will benefit from this continuation of corresponding back and forth Regards, Clayton Covey

From: Jonathan B [redacted] Date: Mon, Aug 31, at 2:PMSubject: ***To: [redacted] Cc: Wayne B [redacted] < [redacted] >, Shae B [redacted] < [redacted] >We accept Mr [redacted] shorting his final invoice for $ and will omit his warrantyRegards, Jonathan B***Skye Builders###-###-#### Cell###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: MrB***; thank you for your response! I cannot accept your claim that you didn’t commit to the work in question and I’m therefore withholding $ from the outstanding amount ($1014.50), which was what it cost me to have another contractor repair the rotten woodwork (invoice and costs) I have processed a payment to Skye for $and I now consider my obligation paid in fullAccording to my Bank, you should receive that check in approximately five days Regards, [redacted] ***

From: Shae B [redacted] < [redacted] >Date: Tue, Jun 30, at 10:AMSubject: FW: [redacted] Complaint ( [redacted] )To: [redacted] Cc: [redacted] , Skye Builders < [redacted] >, [redacted] Note: Original contract and scope of work are attached.Dear Mr [redacted] ,From what I understand, here is the gist of Mr***'s complaints and my responses: Mrs [redacted] requested an English speaking crew Many of our workers are HispanicAll of them speak English, otherwise we would not be able to communicate with our own workers because our fluency in any language besides English is nonexistent We took more time than Mr [redacted] deemed necessary to finish the job It is true that our lead carpenter was injured on the jobsite and unable to work for part of one day and the entire next day We notified the ***s that our worker was still having pain and would not be coming out to workIn spite of the missed time, the deck was completed by May 11, the completion date on the contract We did not do work for him that was not in our contract This is work that we have never done or will ever do for our customersAs an aside here, during a sales presentation many options and side projects may be discussed, and not everything discussed makes it into the contract Mr [redacted] and Jonathan may have talked about the trimming door, but that never made it into the contract, and we didn’t charge him for itHaving said that, Mr [redacted] may have assumed that trimming the door included replacing the astragal, but Jonathan would never have committed to replacing the astragalWe can trim doors or we can replace doors, but we do not repair doorsNonetheless, nothing about the door ever made it into the contractThe day before Jonathan went over to sign the contract with Mr***, he emailed the contract and scope of work to him, asked him to look it over and make sure that the contract was correctMr [redacted] then signed the contract agreeing to all its terms.After the job started, Mr [redacted] asked Wayne B [redacted] about replacing wood on the French doorThere was nothing in the contract about it, but Wayne called Jonathan about it, and as a gesture of good will, Jonathan made a decision to replace the trim on the exterior of the door even though it was not in the contract, and we weren't charging for it Our worker was already there, and the cost of material was negligibleThe astragal is another matterWhen I realized that Mr [redacted] expected us to replace the astragal, I explained to him that replacing this part of the door could lead to problems such as the door not latching or closing properly, and it could turn out to be a major headache for all We have told Mr [redacted] in the past that we do not repair doors, we replace them.Contrary to what Mr [redacted] has stated, replacing the flagstones is in the Scope of Work which is part of the contract.The wrong color material was delivered When we had the framing package delivered to Mr***'s job on Monday, May 4, the driver inadvertently left decking material that wasn't oursThe ***s assumed that we had ordered the wrong color, and let us know Since the ***s live in a townhouse with a small yard, we had not ordered the decking to be delivered with the framing package since it was not needed immediately The decking was to be delivered on Tuesday, May We immediately notified the vendor about the decking left, found that it wasn't our material that was left there, and asked the vendor to pick up the decking as soon as possible The decking we ordered was delivered the following dayThe other decking was supposed to be picked up on Thursday, May but was not, and since Mr [redacted] was so upset about this material being on his property, we decided that if the vendor didn’t pick it up by Friday, May 8, we would hire some laborers on Saturday morning and take it back ourselves at our expenseBut the vendor picked it up on Friday.Lack of communication For this small job, I, personally, had emails (all of which I responded to) and phone conversations with Mr***Wayne and Jonathan had additional emails and calls, and Jonathan and Wayne both went to meet with Mr [redacted] during the construction of the deck Jonathan is often out of the office, and it is my job to talk with customers when they call and I only pass them on to someone else if I cannot answer their questions or concerns On the occasion that Mr [redacted] specifically asked to speak with Jonathan, I passed on the message I don't recall at this time if I specified to Jonathan that he should call Mr [redacted] on his cell phone, but I don't think so When Jonathan called the [redacted] home and got the answering machine, he left a message.Conclusion: We have completed all the work agreed upon in the contract and it was finished on time Mr [redacted] told me that the deck was beautiful and our workers did a great job on it, but that we still needed to finish work on the door When he finally realized that we were not replacing the astragal, he told us that he was hiring another contractor, would not allow us back on the property, and would subtract whatever the new contractor charged from our payment Subtracting money to pay another contractor for work that was not even in the contract is absurd.Mr [redacted] is has not finished paying us the final $1,of the contract cost, and he is currently in breach of contractShae B***Skye Builders, Inc.###-###-####