Skyglass & More Services

You said it yourself "The latch to lock the windows were off of the window to help assist with the repair" if they were off, that means they were in that state prior to our arrival which shows clearly who the culprit isEither you or someone else removed themThe statement of having the latches off the sash to assist with the window replacement is something you came up with yourselfNo window company will ask you to do this if only a window re-glaze will be performedWe did not ask you to remove them from the sash since they got nothing to do with the installation as I wrote aboveMoreover they didn't even need to be disassemble from the frame like you did itIn a case wherein we need to gain access to someone's home in order to do a re-glaze when homeowner isn't at home we would have asked him/her to leave the latches UNLOCKEDMI vinyl windows are outside sets that can be re-glazed from outsideWhat it was re-glazed was at your location was a MI vinyl sash which measures by companies specification x 3/is possess a Low-e film in most occasions.That being said, it was told to your wife that we could do the re-glazed without disturbing the comforts of yourhome and your timeAt any moment we requested you to remove the latchesIt seems to us that you are trying to dumb an issue you caused yourself on our business since it coincides with the window re-glaze.All this was explained to customer's wife by installer and the salespersonon the phone

You said it yourself "The latch to lock the windows were off of the window to help assist with the repair" if they were off, that means they were in that state prior to our arrival which shows clearly who the culprit is. Either you or someone else removed them. The statement of having the latches...

off the sash to assist with the window replacement is something you came up with yourself. No window company will ask you to do this if only a window re-glaze will be performed. We did not ask you to remove them from the sash since they got nothing to do with the installation as I wrote above. Moreover they didn't even need to be disassemble from the frame like you did it. In a case wherein we need to gain access to someone's home in order to do a re-glaze when homeowner isn't at home we would have asked him/her to leave the latches UNLOCKED. MI vinyl windows are outside sets that can be re-glazed from outside. What it was re-glazed was at your location was a 3050 MI vinyl sash which measures by companies specification 31 x 27 3/4 is possess a 5527 Low-e film in most occasions.That being said, it was told to your wife that we could do the re-glazed without disturbing the comforts of yourhome and your time. At any moment we requested you to remove the latches. It seems to us that you are trying to dumb an issue you caused yourself on our business since it coincides with the window re-glaze.All this was explained to customer's wife by installer and the salesperson. on the phone.

You said it yourself "The latch to lock the windows were off of the window to help assist with the repair" if they were off, that means they were in that state prior to our arrival which shows clearly who the culprit is....

Either you or someone else removed them. The statement of having the latches off the sash to assist with the window replacement is something you came up with yourself. No window company will ask you to do this if only a window re-glaze will be performed.
We did not ask you to remove them from the sash since they got nothing to do with the installation as I wrote above. Moreover they didn't even need to be disassemble from the frame like you did it. In a case wherein we need to gain access to someone's home in order to do a re-glaze when homeowner isn't at home we would have asked him/her to leave the latches UNLOCKED. 
MI vinyl windows are outside sets that can be re-glazed from outside. What it was re-glazed was at your location was a 3050 MI vinyl sash which measures by companies specification 31 x 27 3/4 is possess a 5527 Low-e film in most occasions.
That being said, it was told to your wife that we could do the re-glazed without disturbing the comforts of yourhome and your time. At any moment we requested you to remove the latches. It seems to us that you are trying to dumb an issue you caused yourself on our business since it coincides with the window re-glaze.
All this was explained to customer's wife by installer and the salesperson. on the phone.