Skyline Construction Reviews (%countItem)
Skyline Construction Rating
Address: 12250 S 82nd St, Roca, Nebraska, United States, 68430-9621
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NEW Roof & Gutters - Wonderful customer service and high quality workmanship completed in a timely fashion!
This is a terrible company, work at first was great, but when it came to the billing process, they wanted more money than due to them, *** totaled out my gas BBQ grill, and that money was included in the settlement, they claim that money is due to them also, they won't provide an itemize list of materials returned that weren't used and told not to order, nor credit my bill, the subcontractor screwed up and over sprayed the rock garden with a dark stain, not the shade my wife picked out, and we were going to be nice and accept the shoddy work, and then we found out that Skyline went back to *** and wanted 1400 plus dollars for the deck. We objected and they are threatening to put a lean on our house if we don't pay them, nor or they willing to make the damages right....
We are going on two years since work began on our home. Very poor customer service due to lack of communication. Very poor billing practices.
After the *** hail storm we contracted with Skyline to do the repair work. In the beginning things were great. We worked with a guy named ***. After a couple weeks we found out he was no longer with Skyline. After that point communications pretty much stopped. We could not get a response from Skyline until becoming upset with them and letting them know we were upset then we'd get a response. More often than not we would get a message saying *** was out of town and would get back with us later, which he seldom did. It is over a year and a half now. Our insurance long ago closed the claim. The original claim was for around $***. Last month out of no where with no other communications they gave us an invoice for over $*** when were told they would only charge what our insurance would cover.
When it comes to the workmanship the roofing crew did a good job, but we had a couple issues with gutters and fascia. Neither issue has been resolved. They installed smaller downspouts than we were told we were getting. Then they replaced them they didn't cut the holes larger like they should have. So now they are loud when water falls all the way to the bottom of the downspout before hitting the elbow at the bottom. While we were on vacation they came out and worked on the front fascia. When we returned I noticed it had been replaced , but a piece was cut incorrectly, but still installed. When I brought this up with the new foreman, ***, he said they didn't replace the fascia. So then if they didn't do it I shouldn't have to pay them for it. If they did it needs to be done right. We ended up firing them due to their lack of performance trying to replace a piece of siding. For some reason they could't find a match after almost a year were told they sent a sample to a company in *** to match. At that point we fired them from any remaining work. Found another company to finish the siding within a couple weeks. We asked for a final invoice in *** and never heard back again until ***.
I am ashamed to have referred other friends and neighbors to be subjected to this hassle. The way things have gone with billing I doubt I will see a single dollar of referral fees I am due.
I don't think they know what they have or haven't done on our house. Obviously they haven't preformed any type of quality control inspection. Customer service in non-existent! Their billing process is a nightmare. I wouldn't do business with them again. To be honest I just want this to be over.
I would like for the project to be completed when the weather is safe to do so. I want my downspout holes cut to the appropriate size, I want the front fascia cut and installed properly. I would like an invoice for the work agreed upon for the rates the insurance said they would pay. I would like the referral fees we are due deducted from the final invoice. I would like to be notified when they come to work on my house and would like communications in a timely manner. I would like a final inspection of their finished project.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
First off I would like to apologize for the lack of communication throughout this project. The year we took on this job we took on a lot of work and didn't have the staff in place to handle all of the workload so delays have occurred on our billing and small trades, but this is not an excuse for lack of communication.
With the current statutes of the industry, we are allowed a certain amount of time to close out a claim in this industry. We have stayed within these deadlines and our supplemental invoice is within reason for the items of this claim. There were multiple code upgrade and GC's overhead and profit monies that should be owed on this claim but if the insurance company doesn't agree and pay them they will not be billed to you per our agreement to do the work for the insurance proceeds.
We have been in business since 1982 and pride ourselves of our workmanship. If anything is not right, we will fix it and ensure the highest quality installation with a warranty to back it. I think you would agree that not once have we ever not followed thru with this. I apologize for our on site representative, at the time, not being 100% up to speed on the repairs that had / had not been made, but this is easily resolved.
As promised by our sales representative, like stated an agreed on email, we will pay referral fees as a discount to the final bill when final payment has been reconciled with your insurance company.
We would like to schedule the repairs after we reconcile with the insurance company, when the weather is nice, so we can complete everything to your liking and then collect the final check at that time.
As you know, we have followed thru with all obligations to you our customer in the completion of this contract. The time delays and lack of communication we take 100% of the blame and for that we apologize. But we would like to get this claim / project resolved at the earliest convenience. Please reach out to me and we can schedule a time to meet weather permitting to wrap everything up!
Thanks again for your concern and business, and I will do anything I can to properly resolve any and all outstanding issues.
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the response, stating that you will follow through is not the same as actually following through. To date there has been no follow through on this project. In fact in about a month it will be 1 year since we halted your work and asked for a final bill. We were told it would take about two weeks and it arrived 10 months later. We had to hire another contractor to finish our siding. Not once has anyone attempted to walk us through the work that has been done or still needs to be completed. Suddenly, a final bill arrives for twice the amount of the original estimate. As a customer that looks very bad.
While I accept and appreciate your comments about what you say you will do, I do not accept that you have followed through on your end. That has yet to be seen. So far all we have received are empty promises and excuses. At this point you'll have to earn our trust with actions i.e. follow through on your end.
Mr. & Mrs.,
I can only apologize for the delays and can not change the past. But moving forward we have a support staff in place to wrap this up. I spoke with the insurance company again today and am sending additional documentation per their request.
I'm sorry you felt as if we invoiced you double. We never sent you an invoice, we sent a supplemental invoice to the insurance company for their review so we could come to an agreement so that I could PROPERLY bill you to match the insurance proceeds to match.
I would hope to have numbers resolved by end of week / next week at the latest. Then I will reach out to you to set up a time for the next "heat spell" to come over to review the work completed and make any needed repairs. I have said we would do this multiple times through our correspondence and am looking forward to doing so as soon as weather permits and your claim has been settled.
Thanks again for your patience. I will provide resolution as promised.