Skyline Ford Ltd

I am responding to Mr. [redacted]’ complaint. I am very surprised and disappointed to receive this letter, as he has left out several important details in his complaint and suggests he is a victim of “frud” (I’m assuming he meant “fraud”) at our business.First, Mr. [redacted]’ was not charged $640 for...

two cooling fans for his 2006 Dodge Charger as he stated he was; he was charged $640 for two cooling fans, a new radiator, antifreeze, A/C charge (including Freon), labor charge, and NC Sales Tax. When he initially brought his car in for us to check, it was running hot. We noticed right away that the blades on his electric cooling fans had come apart and had gone through the radiator, puncturing it. We agreed to fix this problem for him and ordered the parts for his car (two cooling fans that come as a set and a radiator) through 1-800-RADIATOR, a nationally-known auto parts company. These parts are ordered per application and are made specifically for this car. We fixed his car and it was running fine when he left.When Mr. [redacted] returned to let us know that his car was still running hot, we told him that he may need to have his car checked for a blown head gasket because the cooling fans were operating correctly upon checking them. A blown head gasket can also make a car run hot. We referred him to M & L Motor Co. who would be able to help him in the case that his car should have a blown head gasket.The next time we saw Mr. [redacted] he said that M & L Motor said that we put the wrong cooling fans on his car and that they put new ones on. He showed us the bill from M & L Motor. I was baffled that the cooling fans that we put on his car could be wrong as they bolted up perfectly, plugged right in, and worked fine. However, we told him then that we would be happy to refund the cost of the cooling fans only (approx. $168.00 for the set) if he would only bring us the cooling fans from M & L Motor so that we could get them warrantied. He said that he couldn’t get them. I called M & L Motor and asked about the work they did to Mr. [redacted]’ car. I was told that nobody there was really sure about what was done to it and the cooling fans were NOT there and they didn’t know where they were. They also had no idea how the cooling fans made specifically for that car that we put on could have been wrong. Strange.When Mr. [redacted] nor M & L Motor could produce the supposed incorrect cooling fans, I agreed to reimburse Mr. [redacted] for the cooling fans if he would only bring us a copy of his receipt so that we could know exactly how much he was charged for the cooling fans. He said he doesn’t have his receipt either. My original offer to refund him for the cooling fans only on his car still stands. If he cannot find his receipt, I will reimburse him with a check for $168.00 (that’s approximately what the set lists for) and tax if he will come by our shop.At NO TIME was anyone RUDE or UNPROFESSIONAL to Mr. [redacted]. At NO TIME was FRAUD committed. I take it seriously that Mr. [redacted] has accused my business of fraud. Walt’s Radiator Shop has been in business since 1977. I personally have been there for over 40 years and owned/ operated it almost 30 years and at no time have I ever taken advantage of anyone. God has truly blessed our business. We work hard to help people. If something is not right, we will do everything in our power to make it right. In this situation, I feel that giving Mr. [redacted] money for cooling fans he has not returned and without a receipt that he cannot produce is more than fair. Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  And only if the owner is willing to reimburse me with a check of $168 as he has stated in his reply. 
Regards,
[redacted]