Skyline Home Loans

Dear Ms, [redacted] , Skyline Financial Corp appreciates the opportunity to respond to this complaint.Skyline’s Statement of the Incident:Skyline conducted an internal investigation regarding the mortgage loan inquiry Ms [redacted] (“consumer”) had with New Leaf Lending, a dba/division of Skyline Financial CorpOur records indicate our mortgage loan officer (“MLO”) contacted the consumer after receiving her mortgage refinance inquiry through one of our lead sourcesDuring the call, the MLO went through the consumer’s limited information that came across on the lead and obtained additional information in order to provide the best results regarding our programs and rates that the consumer may qualify forThe consumer told our MLO she did not want to have her credit report pulled as part of this processOur MLO explained that if he did not pull her credit he could only give indicative pricing based on loan program and an estimated credit scoreThe consumer told our MLO she wanted to think about it overnightOur MLO attempted to call her back but was unable to reach her and has not heard back from the consumer since their first conversationSkyline’s Resolution:A letter will be sent to Ms [redacted] summarizing the results of our internal investigation noted above, along with the following statements to assure the consumer her personal information was not, and will not be, compromised:On behalf of Skyline I apologize that your experience with us during the mortgage loan inquiry process was not satisfactoryYour issue of not being able to get through to the loan officer or New Leaf Lending has been forwarded to our sales management team for reviewSkyline has policies and procedures in place to protect the personal information of consumersNew Leaf Lending did not pull your credit report and the information we obtained from you is secured and will never be share A copy of this letter is attached for your referenceWe request a copy of this incident as posted to the Revdex.com site once our response has been attached, or instructions on how to access it on your site.Thank youSincerely, Barb Barb B [redacted] Compliance Specialist| Skyline Home Loans | [redacted] San Diego, CA [redacted] office | [redacted] e-fax | [redacted] @skylinehomeloans.com This e-mail is for the use of the intended recipient(s) onlyIf you have received this e-mail in error, please notify the sender immediately and then delete itIf you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permissionWe have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this messageWe cannot accept liability for any loss or damage caused by software viruses

Complaint: ***I am rejecting this response because:I never heard from him again He was suppose to call me back with the information I accepted no other calls from other companies because he was to call me
Sincerely,*** ***

Dear Ms, [redacted], Skyline Financial Corp appreciates the opportunity to respond to this complaint.Skyline’s Statement of the Incident:Skyline conducted an internal investigation regarding the mortgage loan inquiry Ms. [redacted] (“consumer”) had with New Leaf Lending, a dba/division of Skyline...

Financial Corp. Our records indicate our mortgage loan officer (“MLO”) contacted the consumer after receiving her mortgage refinance inquiry through one of our lead sources. During the call, the MLO went through the consumer’s limited information that came across on the lead and obtained additional information in order to provide the best results regarding our programs and rates that the consumer may qualify for. The consumer told our MLO she did not want to have her credit report pulled as part of this process. Our MLO explained that if he did not pull her credit he could only give indicative pricing based on loan program and an estimated credit score. The consumer told our MLO she wanted to think about it overnight. Our MLO attempted to call her back but was unable to reach her and has not heard back from the consumer since their first conversation. Skyline’s Resolution:A letter will be sent to Ms. [redacted] summarizing the results of our internal investigation noted above, along with the following statements to assure the consumer her personal information was not, and will not be, compromised:On behalf of Skyline I apologize that your experience with us during the mortgage loan inquiry process was not satisfactory. Your issue of not being able to get through to the loan officer or New Leaf Lending has been forwarded to our sales management team for review. Skyline has policies and procedures in place to protect the personal information of consumers. New Leaf Lending did not pull your credit report and the information we obtained from you is secured and will never be share A copy of this letter is attached for your reference. We request a copy of this incident as posted to the Revdex.com site once our response has been attached, or instructions on how to access it on your site.Thank you. Sincerely, Barb Barb B[redacted]Compliance Specialist| Skyline Home Loans |[redacted] San Diego, CA  92128[redacted] office | [redacted] e-fax | [redacted]@skylinehomeloans.com This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses.