Skyline Marketing, LLC

Dear ***, Thank you for taking the time to inform us of this complaintYour email states that our office received a letter of complaint from the BBUnfortunately, we have not received such letterWe are made aware of this complaint now for the first timeThank you.We have contacted the customer directly and have informed her of her past due account and have given her payment options to bring the account balance to zeroShe has chosen not to cooperate to bring their balance down to zero and have decided for us to send their account to a collection agency for collectionWe were hoping they would work with us to satisfy their account balanceThank you for the opportunity to respond to this complaintWe hope the Revdex.com may help us to resolve this matterThe consumer has a past due balance for treatments and services they have already received and are refusing to payOur office would like the consumer to pay her balance and bring her account to good standingThe consumer has not paid up for the visits and services she has received and refuses to pay themWe have reached out to the consumer multiple times to satisfy her debt in a cooperative manner with our office and the consumer has informed us they would not pay and instead of work with us would like their account sent to a collection agencyThe consumer informed us they would attempt charge back fraudAny help you can give us would be greatly appreciatedThis consumer has an unpaid balance and we simply wish to have the funds for the treatments received Sincerely,Optimal Performance Health Care Center

One of the most disturbing aspects of social media is that anyone, regardless of education level or understanding, can make accusations with easeEqually disturbing is that a significant number of people believe what they read on the Internet as if it were always factA single negative rating or review or story about someone can disproportionately stain an otherwise sterling reputation. It can be incredibly difficult to counter accusations on social media. However in our best interest we have reached out to this person multiple times in hope of resolving this issue without any constructive action being returnedProfessionally, quickly and proactively we have attempted for resolution of this issueDissatisfaction over price orbuyers remorse or seeking an apology maybe should not be aloud on the social media? We have strived to establish and maintain a positive track record in the market place and have honestly represented our products and services, including clear and adequate disclosure of all termsOur policies, guarantees and procedures have been openly and clearly disclosed to this person prior to their acceptance of the termsWe have honored our promises and have abided by all written and verbal representationsWe approach all business dealing with integrity and only ask those that seek our help and services only do the sameThis situation was not one of themWe are sadly disappointedWe ask the Revdex.com to help protect Businesses from those that wish to operate otherwise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have done the math of the services I received based on his paperwork and it follows as this:I had a total of spinal decompressions=$(based on his paperwork of spinal decomp=$540) $540/18=$30x8=$I had a total of Passive therapies=$(based on his paperwork of PT 18x30=$540)$540/18=$30x7=$210I had one Physical therapy of $(His paperwork of Physical therapy 5x$50=$250) so one time would be $Which totals $500. I have no idea what he is talking about in his email about the first visits. The math doesn't even add up but we did both agree the first visit was freeSo all I did was take his paperwork and found his totals of what was done on each visit. My calculations totaled $500. I had paid him $even though I had only went to paid visits, not the 48+ visits my plan was for. He stated I could cancel anytime and the payments on my auto pay credit would end after my visits were paid upWhich is why I was surprised in December when another $was taken out because I was paid up. On top of that, all my other payments came with a receiptDecember's did not come with a receipt which I found very odd. I only found out when I went to pay thatcard in January. I of course canceled my credit card and was hoping I could just get a refund from him for his mistake so I wouldn't have to contact my credit card company about this. I did write him right away about the matter and asked him for a detailed billing of my visits I received. He did not reply with a detailed billingInstead, to my shock he just wrote back throwing a bunch of numbers at me and that had my visits turn into of $1828. I was truly in shock because that was for visits not (first one was free)His email made absolutely no sense to me. His math was all over the place and for some reason he charged me twice on 10/26/17. He also did try calling me shortly after his email to me telling me my January payment was late and that is was now $because there was a $late fee. I never signed up for visits to a chiropractor which would equal $1828, I signed up for a "care plan" of 48+ visits for $1828. I was in really bad health at the time which my doctors and therapist will gladly write a letter as well if needed. They believe he took advantage of me when I was not in the right state of mind. I was hospitalized for over months after I stopped going to him. But either way I made sure to ask that I could cancel anytime at the third visit and he said yes. I would just pay for the visits I went toI have no problem paying for what I used and have. I have also over paid (I paid $728) for the visits now that I received and he wants even moreGoing to a collections agency is very wrong of him because I have paid my bills to him. He is trying to charge me for visits I never went to. I did tell him I was terminating my plan with him in writing as well. I am paid up and would like him to do the right thing and just refund my overpayment and put an end to this. Then I will not have to go to my credit card company. His practice is not doing business correctly and morally it's so wrongI have been to other chiropractors and they do not run their business the way he doesI wish there was more I could do because I know he is taking advantage of so many people which really hurts meI have read other reviews now on him and he has done this to other people alsoWhether I was in good or bad health when I signed up for this I am paid upI truly wish I never found this guy. I have attached his paperwork of the breakdown of what each treatment cost when I signed up, the paper saying I could cancel anytime, his email replying to my email about the detailed bill and my visit care plan I originally signed up forMy doctor from when I was in the hospital those two months and my therapist said they would be more than willing to help as well if neededPlease let me know if you would like me to get those lettersI wanted to also include my email to him asking for the detailed bill but I was unable to attach that. I have that as well if you would like it. Thank you for all your help, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, he did not try to contact me until I sent him an email asking why he charged my credit card from DecemberHe was so sneaky he didn’t even send me a receipt for December’s paymentThen shortly after that email he had someone call me saying my January payment was late and that there now was a $late chargeHe has never contacted me to talk about thisHis email to me and his one phone call was just demanding moneyTrying to work things out professionally and claiming he contacted me multiple times is just a lie. He does not stand behind his own terms, policies and feesWhen ever you cancel his care plan he just turns however many visits you went to into the full amount of the visitsHis math makes no sense along with his grammarIt’s not a matter of buyers remorse or dissatisfaction of priceWhat he is doing is legally wrong Yes I did look up reviews on him and they were just this! Those reviews are out there to warn others about businessesThere wouldn’t be such negative reviews if the business is doing their job correctlyThe really sad thing is that I looked into some of his positive reviews and they were actually his very own employeesIt’s sad and disgusting at the same time. Because I am not getting anywhere with a refund and he’s threatening me to go to a collection agency, my next plan is to contact a lawyer and also the State of WisconsinWhat he does is wrongI have known many chiropractors that do not do business the way his doesNor do they have to go out looking for new people to scam by going businesses like the Vitamin ShopWord of mouth is all they needOn top of that they are covered by insuranceMy last chiropractor I never paid a dime, insurance covered itThat alone should’ve make me run from this guy right from the start but unfortunately I was very ill and I fell for his nonsenseI hope when this all finished he will not be able to take advantage of others from learning from my mistakeI have sent proof of his fees, care plan and cancelation policy with my last response along with his email to me with his demands of money and threatsI do not feel I need to sent that all again. Thank you for your time
Regards,
*** ***

Dear ***, Thank you for taking the time to inform us of this complaintYour email states that our office received a letter of complaint from the BBUnfortunately, we have not received such letterWe are made aware of this complaint now for the first timeThank you.We have
contacted the customer directly and have informed her of her past due account and have given her payment options to bring the account balance to zeroShe has chosen not to cooperate to bring their balance down to zero and have decided for us to send their account to a collection agency for collectionWe were hoping they would work with us to satisfy their account balance. Thank you for the opportunity to respond to this complaintWe hope the Revdex.com may help us to resolve this matter. The consumer has a past due balance for treatments and services they have already received and are refusing to payOur office would like the consumer to pay her balance and bring her account to good standingThe consumer has not paid up for the visits and services she has received and refuses to pay them. We have reached out to the consumer multiple times to satisfy her debt in a cooperative manner with our office and the consumer has informed us they would not pay and instead of work with us would like their account sent to a collection agency. The consumer informed us they would attempt charge back fraudAny help you can give us would be greatly appreciatedThis consumer has an unpaid balance and we simply wish to have the funds for the treatments received. Sincerely,Optimal Performance Health Care Center