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Skyline Sport & Health Club

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Reviews Skyline Sport & Health Club

Skyline Sport & Health Club Reviews (3)

Review: On 3/22/2014 I was looking for a convenient gym,close to my house and an indoor running track. Finally found Sport&health.very close to home and has an indoor running track.well ,went in and spoke to Leroy P[redacted]. I explained to him what I was looking for scenes I'm tranning for a very important fitness test, and he took me for a tour of the place. Wasn't too happy about it and told Leroy about it.The indoor track had bumps and cracks and the ceiling paint was coming down.he said they are fixing the track and planning to renovate the place very soon. He said to me that repair should start very soon and won't take long to finish. He even offered me a free month for my girlfriend to join me. So I said as long as repairs are done fast I'll join the gym. Well June came bye and nothing has been done with the place. Some machines I use broke down and took for ever to fix. I stop going to gym on June and never went back again. I'm not too happy with this place and wrote to member services and explained to them that I want out of contract and gave the the reasons why and was told that I have an option to a $150 for canceling contract and pay any remaining balance. I don't mind paying any remaining balance but I don't agree with $150 cancellation fee for services they offered and are not in good shape for someone to use. I don't want to get hurt because of the running track or get sick because I'm breathing the ceiling paint particles falling over me. I don't think they should tell costumers something that is not.Desired Settlement: They should not lie to customers just because they want the costumer to sign a contract.they should really fix the place up before someone gets hurt or sick. I don't mind paying remaining balance but don't think should pay $150 to get out of contract.

Review: We cancelled our membership to the club in April, per instructions received from the staff at the gym. They gave us a paper with a phone number or email address to use to cancel. We could not cancel at the gym. The phone number was very difficult to use with long waits before you eventually got through. I cancelled the membership and spoke to the manager of the club to waive the cancellation fees. He said he would work on it. This was done in April. We cancelled because we moved and the location became inconvenient. The payments were made via my credit card and when those payments stopped I assumed all was well. In June we got an invoice with a charge for both May and June with a late fee. I called and emailed them letting them know we had cancelled. I also told them that they must have tried to cancel the membership because they stopped the credit card charge. Shortly after the call the credit card was recharged by them for May and June. This was without authorization. I called them again and sent an email. I am also working with my bank; They charged my credit card again in july after they received an email again requesting cancellationDesired Settlement: Change cancellation policy, if I can sign up at the gym I should be able to cancel at the gym. they make it very difficult on purpose.

Also, the wait time on their phone is excessive

Also, I believe that they charged my card three times without my authorization. They should receive a warning or a penalty for doing that.

I also think that there should be a warning posted on your site that they are not really good at taking of their people, as I told them I could not afford to pay a 250.00 cancellation charge.

Review: Sport & Health's business practices and policies are inconsistent. Since I first signed up, S&H reneged on two promises made to encourage that my family and I join. The first was their plan to incorporate a child-oriented program that would benefit my daughter because she could not participate in most classes and use S&H equipment designed for adults. For several months after signing up, the program still did not exist and I continued to pay for services not rendered though my daughter could run/walk multiple laps on the track. Second, though our schedules had changed, we desired to use S&H facilities and could not locate the document noting specific S&H locations to which we had access. Instead of [redacted] (S&H General Manager) locating the member service representative [redacted] to verify that she promoted this amenity, [redacted] immediately denied us access and suggested we upgrade our membership which meant a more expensive membership. Additionally, after several emails to [redacted], insisting that he further investigate and which he ignored after the initial inquiry, I requested our membership canceled. Months later, I could not fathom paying for a service I could not use and I requested another cancellation. [redacted] from Member Services stated that to cancel, my penalty fee would be $240. Needless to say, we could not use the primary facility because of our schedule change and I continued to pay. However, I found the list of locations that [redacted] highlighted at a later date. Another concern is my recent request to cancel membership because I was recently laid off. S&H did not consider my circumstances at all. Again, [redacted] in Member Services stated early cancellation would cost $400. I do not understand 1) why the penalty fee was increased and 2) how I can afford a gym membership if I am unemployed. I do understand that members can cancel if advised by their physician and if they relocate but S&H should consider special circumstances like unemployment.Desired Settlement: I am requesting that S&H cancel our membership without penalty. S&H has continued to deliver poor customer service and are not truly interested in serving the customer. Since the beginning, they have broken promises without apology and are inflexible.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Sport&Health will not admit to perks used in persuading me to sign the contract. As I previously stated, I signed the contract based on their verbal and written promotions. Though an unsatisfied customer, I continued to pay S&H when I had money to do so. I am no longer working and a gym membership does not take precedent over a mortgage, food, and other needs. I simply do not have additional resources to pay this membership, let alone pay a company who lacks integrity and refuses to meet customer satisfaction. According to S&H, they have yet to investigate my three concerns but said they would do so if more information was provided. Have they spoken to the 2 individuals noted in the initial complaint? Have they spoken with [redacted], the site manager on duty when I signed the contract? Of course they have not and this latest disregard is simply consistent to my prior inquiries and complaints. Further, the difference in cancellation fees quoted on two different occasions is still not clear. Initially, the cancellation fee was $240 and now it is $400. Even with the base charge increasing by $50, bringing the total to $100, does not explain the additional $60 added to the second quote.

Concerning the latest charges from S&H, they have also charged a late fee because I did not make a payment in November. My inquiry to S&H and complaint to Revdex.com were submitted by the 25th of the month--another stipulation imposed by S&H if a customer wishes to cancel. This latest penalty further proves their contradiction.

Regards,

Consumer

Response:

Hi,

To clarify, I do accept and thank **. [redacted] for canceling my membership but I chose "reject" because there are two more items needing attention. Regarding the child-oriented program, as noted in previous communications, [redacted] was the promotional membership director who advertised this program and [redacted] was the Site Manager.

As for paying the current bill, I request the late fee of $10 be removed because I requested membership cancellation and filed a complaint with Revdex.com before Nov. 25. Second, I ask **. [redacted] to consider removing the maintenance fee of $19, which I believe is the amount (I do not have the current bill and cannot access my online account at this time.) I will pay the usual bill of $61.99. The first payment will be $30 and the second payment $31.99. I truly appreciate **. [redacted] agreeing to cancel this membership and ask that he also consider my last request.

Review: [redacted]

Regards,

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Description: Health Clubs

Address: 5115 Leesburg Pike, Falls Church, Virginia, United States, 22041

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