Skyridge Medical Center

I brought my wife to the ER on 7/19/23. She spent the night in ER Room 26. We noticed none of the clocks in that section worked, including the nurses station clock. On the 20th she was transferred to Room 4410. There were two phones in that room; neither of them worked. (The clock worked fine)

To whom it may concern: As a courtesy the Patient Advocate contacted the Billing Department, Patient Account Services to inquire if the patient accounts could be removed from the collection agency per the patient request.Please see below the response from the Billing Department, Patient Account Services: We are unable to remove account [redacted] (date of service 12/18/2015) from Collections We removed it from collections last year as a one-time courtesy The patient set up on payments and ended up not making her payments on time The account was placed back with collections The patient called our office on June 29, and was advised per the analyst it could not be removed from collections, and she left a message for a supervisor to call The Supervisor called the patient and left a message, with no response The patient is able to set up payment arrangements with [redacted] on this account Account [redacted] (date of service 12/23/2016) is currently with Patient Account Services and a payment arrangement is set at $per monthThere is nothing further Sky Ridge can do to assist the patient with this matter and will need to consider the concern addressed.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because it is utter nonsense that Sky Ridge Medical billing department cannot rescind the order to put me in collectionsAgain, I state that I have made regular payments every month on this account and have not missed a month's payment from beginning to currentlyCollections is for people who have not paid at allI have made each and every paymentI will actively continue to tell everyone I meet (and I work in a service industry so I see the public every day) to not go to Sky Ridge Hospital and to go to [redacted] insteadI will mention the audacity, coldness and uncaring of Sky Ridge's billing departmentThat the people at Sky Ridge cater only to the those who are either affluent or on [redacted] That they penalize the people who are neither on [redacted] or affluent and who are trying to do right and actually pay their bills Sincerely, [redacted] ***

To whom it may concern:Mr [redacted] was seen in the Emergency Department at Sky ridge Medical Center, however, Sky Ridge Medical Center did not bill Mr [redacted] for a splint per the review of the charges that were submitted, the EOB and I personally contacted the Billing Department to confirm this information Additionally, the patient does not have a balance due with Sky Ridge Medical Center There is a zero balance on Mr***'s account with Sky Ridge Medical Center.The Provider that is listed on the complaint, Christopher McCarthy is not employed by Sky Ridge Medical Center, this provider is employed by [redacted] , P.Cwhich is the Emergency Department Physicians Group that provides Sky Ridge Medical Center patients medical care Mr [redacted] needs to direct his concerns to [redacted] , P.C., and I ask the Revdex.com to consider this complaint not applicable to Sky Ridge Medical Center as we did not bill the patient for this item, the patient does not owe anything, therefore, the dispute is not relevant or valid I will inform [redacted] , P.Cof this patient complaint and provide them the complaint number listed on this notification from the Revdex.com as it appears that they may be able to provide more information.Thank you- [redacted]

Thank you very much for the notification of the patient, *** ***'s, Billing concerns.On 06/30/2017, I, the Patient Advocate, received a notification from the Public Relations Department that, *** *** posted a negative review on a social media website specifically related to a Billing
complaint. I forwarded this concern onto the Billing Department, Patient Account Services so they could review *** ***'s account and attempt resolution. Below is the response from the Billing Department, Patient Account Services, that I received on Monday, July 3, 2017: *** *** contacted our office in October regarding payment arrangements, her account was in collections at that time. As a courtesy the account was removed from collections in October 28, and set up on payments of $due on the 16th of each month. The patient has been making payments however the payments in May and June arrived late, and the account was placed in collections again. We are unable to remove the account from the collection agency again. Additionally the Patient Account Services stated that they had called *** *** and left a voicemail message for a return call, and a supervisor also in the Billing Department called *** *** and left a message as well. I have not received any other updates on the billing of this account. Should *** *** wish to attempt resolution with the Billing Department, Patient Account Services, I recommend she contact them directly at ***. Thank you for this opportunity to review and respond to this patient Billing concern, Should you have additional questions please feel free to contact me again at *** or via email *** Sincerely, *** *** *** *** I have sent a copy of your concern to the Billing Department, Patient Account Services, for their review. You can contact Patient Account Services at ***. We are sorry for any frustration or stress this has caused you, but unfortunately, once an account is sent to collections there is no further

Complaint: [redacted]
I am rejecting this response because it is utter nonsense that Sky Ridge Medical billing department cannot rescind the order to put me in collections. Again, I state that I have made regular payments every month on this account and have not missed a month's payment from beginning to currently. Collections is for people who have not paid at all. I have made each and every payment. I will actively continue to tell everyone I meet (and I work in a service industry so I see the public every day) to not go to Sky Ridge Hospital and to go to [redacted] instead. I will mention the audacity, coldness and uncaring of Sky Ridge's billing department. That the people at Sky Ridge cater only to the those who are either affluent or on [redacted]. That they penalize the people who are neither on [redacted] or affluent and who are trying to do right and actually pay their bills.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please note that this patient does not have an account balance with Sky Ridge Medical Center.  The patient states he has a bill from [redacted] Physicians, they are a separate entity from Sky Ridge Medical Center.  [redacted] is a group of Emergency Medicine Physicians who provide care in...

the Sky ridge Medical Center Emergency Department, however, Sky Ridge does not employ the Physicians or bill or their services-again, they are their own separate entity.  The patient will need to call [redacted], P.C. to dispute the charges.  [redacted]'s billing Department is called;  [redacted] and they can be reached by calling [redacted]. Additionally, the medical documentation in the patient's chart specifically states that a "splint was applied".  [redacted] does not charge for a splint, only to apply a splint. It appears that Mr. [redacted] needs to contact [redacted] or [redacted] to resolve his billing issue, as oppose to Sky Ridge Medical Center, to get his issue resolved. Thank you for allowing me to review and address this patients concern. Regards, [redacted]Patient Advocate[redacted]

To whom it may concern:Mr. [redacted] was seen in the Emergency Department at Sky ridge Medical Center, however, Sky Ridge Medical Center did not bill Mr. [redacted] for a splint per the review of the charges that were submitted, the EOB and I personally contacted the Billing Department to confirm this information.  Additionally, the patient does not have a balance due with Sky Ridge Medical Center.  There is a zero balance on Mr. [redacted]'s account with Sky Ridge Medical Center.The Provider that is listed on the complaint, Christopher McCarthy is not employed by Sky Ridge Medical Center, this provider is employed by [redacted], P.C. which is the Emergency Department Physicians Group that provides Sky Ridge Medical Center patients medical care.  Mr. [redacted] needs to direct his concerns to [redacted], P.C., and I ask the Revdex.com to consider this complaint not applicable to Sky Ridge Medical Center as we did not bill the patient for this item, the patient does not owe anything, therefore, the dispute is not relevant or valid.  I will inform [redacted], P.C. of this patient complaint and provide them the complaint number listed on this notification from the Revdex.com as it appears that they may be able to provide more information.Thank you-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  As a patient I am still caught in the middle of this.
Sincerely,
[redacted]

To whom it may concern,Thank you for your patience while I investigated both accounts.I am happy to report that the [redacted], confirmed that she asked for the accounts not to be billed to the patient.  RE:  Account #[redacted] this account balance is...

$230.60.  The Director of Admissions is currently processing a courtesy adjustment on this account which will bring the account balance to zero.RE:  Account # [redacted] - this account balance is $722.92.  the Director of Admissions is currently processing a courtesy adjustment on this account which will bring the account balance to zero. Please allow 7-14 days for the courtesy adjustments to process.  Should the patient have any further questions or concerns, we welcome her to contact the Patient Advocate at [redacted]. Sincerely,Tammy GarciaPatient Advocate

To whom it may concern: As a courtesy the Patient Advocate contacted the Billing Department, Patient Account Services to inquire if the patient accounts could be removed from the collection agency per the patient request.Please see below the response from the Billing Department, Patient Account Services: We are unable to remove account [redacted] (date of service 12/18/2015) from Collections.  We removed it from collections last year as a one-time courtesy.  The patient set up on payments  and ended up not making her payments on time.  The account was placed back with collections.  The patient called our office on June 29, 2017 and was advised per the analyst it could not be removed from collections, and she left a message for a supervisor to call.  The Supervisor called the patient and left a message, with no response.  The patient is able to set up payment arrangements with [redacted] on this account.  Account [redacted] (date of service 12/23/2016) is currently with Patient Account Services and a payment arrangement is set at $106.89 per month. There is nothing further Sky Ridge can do to assist the patient with this matter and will need to consider the concern addressed.Sincerely, [redacted]