SkyRoll

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am conditionally rejecting this response because: This problem will not end with a refund of the cost of the bag The real issue is not necessarily about moneyIt is about incorrect/deceptive advertised dimensions(See attached picture) It is my belief that a business cannot legally lie about a product and get away with it Just because other people have not complained about the size, doesn’t mean its right It is because they GOT AWAY with carrying the bag on the planeI have seen many people with huge bags on the planes [redacted] will all receive copies of the Revdex.com communication’s as well as photos about the complaint This case will go national Additionally, when the seller claims that “I made an outrageous customer response and to bother the Revdex.com” is, in fact, redirecting the accountability or problem toward meThis is bordering on written intimidations and insults Please retain all correspondence You may close the case if you like Regards, [redacted] ***

From: Don C [redacted] < [redacted] @***.com>Date: Fri, Dec 4, at 10:AMSubject: RE: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Dear [redacted] , We received your latest complaint from [redacted] ***Now he claims that we cannot meet the carrules of [redacted] AirlinesWe have NEVER claimed to meet carrules from ANY foreign airlineThey often have rules that are more strict than domestic airlinesWe have sold thousands of SkyRolls and have received ZERO reports of them being denied as domestic carry-ons due to sizeFurthermore we have notified [redacted] that we received the returned item and they are authorized to send [redacted] a full refundThis matter is now closed, PERMANENTLY Regards,DC [redacted] SkyRoll

From: Don C*** Date: Sun, Nov 29, at 12:PMSubject: complaint ***To: [email protected] *** I received your letter of complaint *** from *** *** ***He was unable reach us by email because our email was down
and we didn't know about it until he posted his comments on our *** pageWe immediately contact him on 11/and instructed him to return his SkyRoll to us for a refundWe have not yet received his returned SkyRollWe have also agreed to let *** issue a full refund once we receive the returned product. *** *** stated that he tried calling our office twice "but only got recordings"If *** *** had bothered to leave a message we would have responded to him right awayThe fact that he felt it more important to bother you than leave us a simple voicemail is the most outrageous customer response we've ever seen, and we've been in business over a decade. We apologize for the disruption in our email service but this was beyond our controlWe have thousands of satisfied customers but when we have a customer who is not happy with our products we do everything we can do to solve the problemWe cannot respond to customers who call us and don't leave a message.Best Regards, Don C***PresidentSkyRollwww.skyroll.com

From: Don C[redacted] <[redacted].com>Date: Sun, Nov 29, 2015 at 12:22 PMSubject: complaint [redacted]To: [email protected] [redacted] I received your letter of complaint [redacted] from [redacted]. He was unable reach us by email because our email was down and we didn't know about it...

until he posted his comments on our [redacted] page. We immediately contact him on 11/25 and instructed him to return his SkyRoll to us for a refund. We have not yet received his returned SkyRoll. We have also agreed to let [redacted] issue a full refund once we receive the returned product. [redacted] stated that he tried calling our office twice "but only got recordings". If [redacted] had bothered to leave a message we would have responded to him right away. The fact that he felt it more important to bother you than leave us a simple voicemail is the most outrageous customer response we've ever seen, and we've been in business over a decade. We apologize for the disruption in our email service but this was beyond our control. We have thousands of satisfied customers but when we have a customer who is not happy with our products we do everything we can do to solve the problem. We cannot respond to customers who call us and don't leave a message.Best Regards, Don C[redacted]PresidentSkyRollwww.skyroll.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am conditionally rejecting this response because:
This problem will not end with a refund of the cost of the bag.
The real issue is not necessarily about money. It is about incorrect/deceptive advertised dimensions. (See attached picture)
It is my belief that a business cannot legally lie about a product and get away with it.
Just because other people have not complained about the size, doesn’t mean its right.
It is because they GOT AWAY with carrying the bag on the plane. I have seen many people with huge bags on the planes.
 
[redacted] will all receive copies of the Revdex.com communication’s as well as photos about the complaint.
This case will go national.
 
Additionally, when the seller claims that “I made an outrageous customer response and to bother the Revdex.com” is, in fact, redirecting the accountability or problem toward me. This is bordering on written intimidations and insults.
Please retain all correspondence.
You may close the case if you like.
 Regards,[redacted]

From: Don C[redacted] <[redacted].com>Date: Fri, Dec 4, 2015 at 10:24 AMSubject: RE: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted], We received your latest complaint from [redacted]. Now he claims that we cannot meet the carry-on rules of [redacted] Airlines. We have NEVER claimed to meet carry-on rules from ANY foreign airline. They often have rules that are more strict than domestic airlines. We have sold thousands of SkyRolls and have received ZERO reports of them being denied as domestic carry-ons due to size. Furthermore we have notified [redacted] that we received the returned item and they are authorized to send [redacted] a full refund. This matter is now closed, PERMANENTLY.  Regards,D. C[redacted]SkyRoll

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am conditionally rejecting this response because:
This problem will not end with a refund of the cost of the bag.
The real issue is not necessarily about money. It is about incorrect/deceptive advertised dimensions. (See attached picture)
It is my belief that a business cannot legally lie about a product and get away with it.
Just because other people have not complained about the size, doesn’t mean its right.
It is because they GOT AWAY with carrying the bag on the plane. I have seen many people with huge bags on the planes.
 
[redacted] will all receive copies of the Revdex.com communication’s as well as photos about the complaint.
This case will go national.
 
Additionally, when the seller claims that “I made an outrageous customer response and to bother the Revdex.com” is, in fact, redirecting the accountability or problem toward me. This is bordering on written intimidations and insults.
Please retain all correspondence.
You may close the case if you like.
 Regards,[redacted]