To whom it may concern: Sorry for the delayed response due to the holidays is has taken me a little longer to respond to my emails. Ms. [redacted] purchased a 2009 Chevrolet Impala on 09/2/14 for $7999.00 with a $1500 down payment. The majority of our vehicles purchased come from Addessa...
Austin Auction. After purchase of vehicle we send the vehicle to Adessa post inspections and we pay $100.00. This alerts us to potential problem areas of the vehicle and gives us guidance on what needs to be repaired. We do our best to make sure all vehicles are in good condition before we list them for sale. Even though all vehicles are used and sold “as is” as a courtesy to our customers we give them 10 days for any major problems like motor or transmission. The state of Texas also makes dealerships get a signed “as is” form which lets customers know of possible problems that might occur upon purchase of which the dealership is “not responsible” and which Ms [redacted] signed. When Ms. [redacted] called me the first time after two weeks of purchase saying her vehicle was not starting knowing she was single mom and did not have any other means, I felt sympathy for her and I went the extra mile to help her by sending 2 of our employees to go pick up her car at her apartment, thinking it was the battery our mechanic put a new battery in the car and delivered back to her that same day. A week later she calls again saying it was not starting again and was very impatient demanding us to come get it, therefore I sent for it again and after telling her it was going to take more than one day to fix since we had to take it somewhere else to get repaired; she said she did not want it anymore that she wanted us to put her in something else. Ms. [redacted] came in and liked another car very similar but older model for $5999.00, also liked the idea that it was going to drop her payment. She took it for a test drive and I told her to make sure she took it to a mechanic that way she knew it would be a good purchase, since they are sold “as is” and all sales are final. She said she had to get back to work that she would take it to her mechanic the following day and I told her it was fine. This was Sept. 24 and on Sept 26 I called her, she stated she liked the car and the condition it was in, therefore she would come when ever she had time to sign paperwork, I told her she needed to come asap, since we needed to have her sign a new contract and get it insured, she gave me an attitude and restated she would come when ever she could. I called her again the following week since she was still not coming in to let her know the 09 Impala was ready and fixed in case she would change her mind since it was already registered with TX DPS under her name and it being a newer vehicle I asked her if she would like to come get it but she said NO that she was keeping the 06 Impala she had been driving for almost 2 weeks and stated that she would come in. It wasn’t until Oct. 6 that she finally came to sign paperwork on the 06 Impala for $5999.00. When I sold her the 06 Chevy Impala I transferred the $1500 down payment she had given on the 09 Impala and the $250.00 payment; a total of $1750.00 went as down payment on the new vehicle. Then little more than two months later she calls to let us know the 06 Impala was not working and wanted us to come get it. The mechanic was very short handed at the time and we did not have anyone to come get the car anymore so I told Ms. [redacted] that we would look at it but she needed to get the car to us at her own expense. She got very upset and acted very disrespectful, saying she was not going to pay for the tow truck and demanded to ask my boss if he would pay for tow truck. I did, and he said I had already gone way beyond to help her, to ask her to get the car here and that we would take it from there, therefore I related the message. A few days went by and she called Dec. 18 saying she did not want the car anymore that the transmission was bad that she had already taken it to a mechanic and wanted us to come get it from his shop. Ms. [redacted] said she would meet us there at 1pm to get her stuff. I sent a tow truck and the wrecker service waited there for more than an hour, when I called to find out if she was still going to meet with them she was very rude and she hang up on me. I don’t understand how she was able to take it to another shop if she said it was not driving instead of bringing it to us. I always did what she asked me to do, but nothing ever seemed to satisfy her and there is only so much that we can do. Everything was done out of good faith hoping for the best. All we were asking for her was to bring it here and she would rather be disrespectful and not show any responsibility her part. We been selling used cards for more than 20 years and I think we would not be in business if we did not take care of our customers.
Complaint: [redacted]I am rejecting this response because:First and for most I payrd 1500 down and defferred another 500 because they said I needed 2000 down. I payed more than indicated in the buissness's reply... and to top all of that when I had the first incident I then did research and I am definitely not the o ly person who sky's Autos treated unfairly. There customer service is HORRIBLE and [redacted] talked to me like I was her frie d off the street, and I do have witnesses that heard SEVERAL of our phone calls and even seen first hand. I NEVER SPOKE TO THE BOSS!!! As many time as I called, even acted like somebody else and emailed the boss never contacted me. After the first 10 days I said I wanted a refund. They would NOT give it to me. They told me they do not do refunds, that is why they offered to switch cars. My 09 impala was picked up from me THREE times due to the SAME problem. Why would I want that car back? Whenever [redacted] called my phone she was VERY rude, I had to tell her SEVERAL times that she is a buissness and I am a customer. Before I even took my car to a mechanic, Skys mechanic was supposed to call me so he can come look at it and take it back to his shop. Again, I am a young single mother.... I was carless MORE THAN HALF the time I purchased a vehicle from then. Not only that, I had to call in to work SEVERAL times because I had no way to take my sone to daycare then go to work. 3 weeks has passed for the time the mechanic was supposed to call. So I took the vehicle to a mechanic close to home and they told me ' it is the transmission. And I know the buissness knew it had this issue already because they replaced the sensor under the hood RECENTLY meaning they had this problem before and they thought it was the sensor. I still have no car ti'll this day because I spent all my money I saved up for with Skys. I never made a payment late & I always give them the benefit of the doubt. I would NEVER recommend this buissness to anybody else just based off how they treated me, let alone I went through two different cars under 3 months. Even with the car that they tried to replace me in, that cost less, they would not even lower my payments. I do not think this is how a buissness should be handled. There were better ways to handle EVERYTHING! Regards,[redacted]
05/12/15 RE: COMPLAINT # [redacted] To Whom It May Concern: Mr. [redacted] purchased a used 2007 Jeep Cherokee from us on 06/04/14. He signed a contract stating that the vehicle is sold as is and has no warranty. Therefore he would be responsible for any maintenance or repairs. He called...
March 10,2015 complaining about his car having issues. Our mechanic gave him an estimate free of charge and he agreed on the repairs and stated he did not have money for the repairs. Our mechanic offered to finance him the repairs but Mr. [redacted] was very demanding and not wanting to leave car since he did not have any other means for transportation. The money he had paid for parts that were used to repair vehicle were reimbursed and he was told to take it somewhere else since he was not happy with our mechanic's service. The mechanic made him aware he was not done repairing the vehicle. He kept driving it like that and then complained about our mechanic not repairing vehicle. He stopped paying the car note, therefore we had to send the car out for repossession, since that is considered breach of contract. Sincerely,[redacted]General Manager[redacted]
Ms. [redacted] financed a 2010 Chevrolet Malibu on January 7, 2014 priced at 11,999.00 + financing for 38 months. Previous to that she was given a test drive to make sure there are no flaws with the vehicle since they are “used” and sold “as is”. Then when she signed the Contract it was clearly stated that the vehicle was sold “as is” with no warranty. Therefore she would be responsible for maintenance and repairs to the vehicle. Also by signing the contract she agreed on making timely payments and maintains financial responsibility by having the vehicle under full coverage insurance. Even though she was on auto draft her card declined every time and she failed to answer our phone calls. When we were notified on 07/10/14 about her insurance policy being cancelled, she was given a phone call but she would not admit about not having insurance, the policy had been cancelled for 3 months. It is illegal to drive with out insurance, we have a policy that states if a vehicle does not have insurance it is considered breach of contract and subject to immediate repossession. That is why her vehicle was repossessed. We don’t give vehicles back if a customer has failed to keep vehicle insured. But since she was begging saying she had found a new job and needed vehicle to drive to work next day day, stating this was her only hope to get her life back together, we felt sorry and out of our good heart we gave her another opportunity to comply. We had her get the vehicle insured before she left the lot. Then I received a call late August saying she was having problems with the vehicle and was given a quote of $1100 on repairs she could not afford, asking if there was anything I could do to help her. I told her I could talk to my mechanic since we can get discounted rates for our customers to see what he could do to help her out and pay something more affordable. This was done out of good faith just trying to help her out, I don’t get anything out of this, just a satisfaction to know I helped someone which I thought I did since out mechanic quoted $400. The mechanic said she came on a Thursday when I was not here and we had told her to bring it on a Friday but she did not want to leave car because she did not have any other way to get around. I did not hear back from her so did not know if she fixed vehicle or not until this Saturday 09/27/14 when she came in and said that now the transmission was out. She said there was no way she could afford that. If she did not fix the previous problem in a timely manner the mechanic said this could be the cause for the transmission to fail. I am sorry she feels it was a bad investment but we have gone way and beyond to help her out.
09-14-2016 I [redacted] ,at [redacted]'s Auto Sales, is my job to verify all costumer's insurance if is expired in our system ,or if we received any cancellation notice on mail as well , ON 09/07/2016 I called Mr [redacted] Insurance company on file and was told that coverage has been...
expired back in March ,as you see on paper I upload it ,we have a policy that is explained to the customer very clearly at the time of purchase that if the customers fails to report any changes it could cause for there vehicle to get repossessed there for I try to call the number on his account and was not in service , we give them a week to see if they will contact us and nothing so I had to procced with my job ,we have had situations like this and got more than 25000 in losses because costumers fail to comply with contract we were not going to take any chances . costumer fail to provide us with new contact phone number and to send updated insurance this is why it was send for repossession .
To whom it may concern: Sorry for the delayed response due to the holidays is has taken me a little longer to respond to my emails. Ms. [redacted] purchased a 2009 Chevrolet Impala on 09/2/14 for $7999.00 with a $1500 down payment. The majority of our vehicles purchased come from Addessa...
Austin Auction. After purchase of vehicle we send the vehicle to Adessa post inspections and we pay $100.00. This alerts us to potential problem areas of the vehicle and gives us guidance on what needs to be repaired. We do our best to make sure all vehicles are in good condition before we list them for sale. Even though all vehicles are used and sold “as is” as a courtesy to our customers we give them 10 days for any major problems like motor or transmission. The state of Texas also makes dealerships get a signed “as is” form which lets customers know of possible problems that might occur upon purchase of which the dealership is “not responsible” and which Ms [redacted] signed. When Ms. [redacted] called me the first time after two weeks of purchase saying her vehicle was not starting knowing she was single mom and did not have any other means, I felt sympathy for her and I went the extra mile to help her by sending 2 of our employees to go pick up her car at her apartment, thinking it was the battery our mechanic put a new battery in the car and delivered back to her that same day. A week later she calls again saying it was not starting again and was very impatient demanding us to come get it, therefore I sent for it again and after telling her it was going to take more than one day to fix since we had to take it somewhere else to get repaired; she said she did not want it anymore that she wanted us to put her in something else. Ms. [redacted] came in and liked another car very similar but older model for $5999.00, also liked the idea that it was going to drop her payment. She took it for a test drive and I told her to make sure she took it to a mechanic that way she knew it would be a good purchase, since they are sold “as is” and all sales are final. She said she had to get back to work that she would take it to her mechanic the following day and I told her it was fine. This was Sept. 24 and on Sept 26 I called her, she stated she liked the car and the condition it was in, therefore she would come when ever she had time to sign paperwork, I told her she needed to come asap, since we needed to have her sign a new contract and get it insured, she gave me an attitude and restated she would come when ever she could. I called her again the following week since she was still not coming in to let her know the 09 Impala was ready and fixed in case she would change her mind since it was already registered with TX DPS under her name and it being a newer vehicle I asked her if she would like to come get it but she said NO that she was keeping the 06 Impala she had been driving for almost 2 weeks and stated that she would come in. It wasn’t until Oct. 6 that she finally came to sign paperwork on the 06 Impala for $5999.00. When I sold her the 06 Chevy Impala I transferred the $1500 down payment she had given on the 09 Impala and the $250.00 payment; a total of $1750.00 went as down payment on the new vehicle. Then little more than two months later she calls to let us know the 06 Impala was not working and wanted us to come get it. The mechanic was very short handed at the time and we did not have anyone to come get the car anymore so I told Ms. [redacted] that we would look at it but she needed to get the car to us at her own expense. She got very upset and acted very disrespectful, saying she was not going to pay for the tow truck and demanded to ask my boss if he would pay for tow truck. I did, and he said I had already gone way beyond to help her, to ask her to get the car here and that we would take it from there, therefore I related the message. A few days went by and she called Dec. 18 saying she did not want the car anymore that the transmission was bad that she had already taken it to a mechanic and wanted us to come get it from his shop. Ms. [redacted] said she would meet us there at 1pm to get her stuff. I sent a tow truck and the wrecker service waited there for more than an hour, when I called to find out if she was still going to meet with them she was very rude and she hang up on me. I don’t understand how she was able to take it to another shop if she said it was not driving instead of bringing it to us. I always did what she asked me to do, but nothing ever seemed to satisfy her and there is only so much that we can do. Everything was done out of good faith hoping for the best. All we were asking for her was to bring it here and she would rather be disrespectful and not show any responsibility her part. We been selling used cards for more than 20 years and I think we would not be in business if we did not take care of our customers.
Complaint: [redacted]I am rejecting this response because:First and for most I payrd 1500 down and defferred another 500 because they said I needed 2000 down. I payed more than indicated in the buissness's reply... and to top all of that when I had the first incident I then did research and I am definitely not the o ly person who sky's Autos treated unfairly. There customer service is HORRIBLE and [redacted] talked to me like I was her frie d off the street, and I do have witnesses that heard SEVERAL of our phone calls and even seen first hand. I NEVER SPOKE TO THE BOSS!!! As many time as I called, even acted like somebody else and emailed the boss never contacted me. After the first 10 days I said I wanted a refund. They would NOT give it to me. They told me they do not do refunds, that is why they offered to switch cars. My 09 impala was picked up from me THREE times due to the SAME problem. Why would I want that car back? Whenever [redacted] called my phone she was VERY rude, I had to tell her SEVERAL times that she is a buissness and I am a customer. Before I even took my car to a mechanic, Skys mechanic was supposed to call me so he can come look at it and take it back to his shop. Again, I am a young single mother.... I was carless MORE THAN HALF the time I purchased a vehicle from then. Not only that, I had to call in to work SEVERAL times because I had no way to take my sone to daycare then go to work. 3 weeks has passed for the time the mechanic was supposed to call. So I took the vehicle to a mechanic close to home and they told me ' it is the transmission. And I know the buissness knew it had this issue already because they replaced the sensor under the hood RECENTLY meaning they had this problem before and they thought it was the sensor. I still have no car ti'll this day because I spent all my money I saved up for with Skys. I never made a payment late & I always give them the benefit of the doubt. I would NEVER recommend this buissness to anybody else just based off how they treated me, let alone I went through two different cars under 3 months. Even with the car that they tried to replace me in, that cost less, they would not even lower my payments. I do not think this is how a buissness should be handled. There were better ways to handle EVERYTHING! Regards,[redacted]
05/12/15 RE: COMPLAINT # [redacted] To Whom It May Concern: Mr. [redacted] purchased a used 2007 Jeep Cherokee from us on 06/04/14. He signed a contract stating that the vehicle is sold as is and has no warranty. Therefore he would be responsible for any maintenance or repairs. He called...
March 10,2015 complaining about his car having issues. Our mechanic gave him an estimate free of charge and he agreed on the repairs and stated he did not have money for the repairs. Our mechanic offered to finance him the repairs but Mr. [redacted] was very demanding and not wanting to leave car since he did not have any other means for transportation. The money he had paid for parts that were used to repair vehicle were reimbursed and he was told to take it somewhere else since he was not happy with our mechanic's service. The mechanic made him aware he was not done repairing the vehicle. He kept driving it like that and then complained about our mechanic not repairing vehicle. He stopped paying the car note, therefore we had to send the car out for repossession, since that is considered breach of contract. Sincerely,[redacted]General Manager[redacted]
Ms. [redacted] financed a 2010 Chevrolet Malibu on January 7, 2014 priced at 11,999.00 + financing for 38 months. Previous to that she was given a test drive to make sure there are no flaws with the vehicle since they are “used” and sold “as is”. Then when she signed the Contract it was clearly stated that the vehicle was sold “as is” with no warranty. Therefore she would be responsible for maintenance and repairs to the vehicle. Also by signing the contract she agreed on making timely payments and maintains financial responsibility by having the vehicle under full coverage insurance. Even though she was on auto draft her card declined every time and she failed to answer our phone calls. When we were notified on 07/10/14 about her insurance policy being cancelled, she was given a phone call but she would not admit about not having insurance, the policy had been cancelled for 3 months. It is illegal to drive with out insurance, we have a policy that states if a vehicle does not have insurance it is considered breach of contract and subject to immediate repossession. That is why her vehicle was repossessed. We don’t give vehicles back if a customer has failed to keep vehicle insured. But since she was begging saying she had found a new job and needed vehicle to drive to work next day day, stating this was her only hope to get her life back together, we felt sorry and out of our good heart we gave her another opportunity to comply. We had her get the vehicle insured before she left the lot. Then I received a call late August saying she was having problems with the vehicle and was given a quote of $1100 on repairs she could not afford, asking if there was anything I could do to help her. I told her I could talk to my mechanic since we can get discounted rates for our customers to see what he could do to help her out and pay something more affordable. This was done out of good faith just trying to help her out, I don’t get anything out of this, just a satisfaction to know I helped someone which I thought I did since out mechanic quoted $400. The mechanic said she came on a Thursday when I was not here and we had told her to bring it on a Friday but she did not want to leave car because she did not have any other way to get around. I did not hear back from her so did not know if she fixed vehicle or not until this Saturday 09/27/14 when she came in and said that now the transmission was out. She said there was no way she could afford that. If she did not fix the previous problem in a timely manner the mechanic said this could be the cause for the transmission to fail. I am sorry she feels it was a bad investment but we have gone way and beyond to help her out.
09-14-2016 I [redacted] ,at [redacted]'s Auto Sales, is my job to verify all costumer's insurance if is expired in our system ,or if we received any cancellation notice on mail as well , ON 09/07/2016 I called Mr [redacted] Insurance company on file and was told that coverage has been...
expired back in March ,as you see on paper I upload it ,we have a policy that is explained to the customer very clearly at the time of purchase that if the customers fails to report any changes it could cause for there vehicle to get repossessed there for I try to call the number on his account and was not in service , we give them a week to see if they will contact us and nothing so I had to procced with my job ,we have had situations like this and got more than 25000 in losses because costumers fail to comply with contract we were not going to take any chances . costumer fail to provide us with new contact phone number and to send updated insurance this is why it was send for repossession .