Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @militaryfares.com [redacted] , We have been having ongoing issues with our phone system lately that we are actively trying to work throughI handle marketing and am in the field quite a bit, but if you leave your contact information and your daughters booking number, and the email address used to secure the reservation on my voicemail or email, I will facilitate getting you the information that you need from our support staffPlease contact me todaySorry about any inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the I neededI directly contacted the airline to get the info I neededIf I am booking through your website, I should have gotten the info I needed instead of what I had to go throughThe problem I had was more with the website because it did not give me the info that I needed as a result of the changeI don't think calling and leaving a voicemail is very productive at this pointShouldn't the company be trying to contact me as requested? I would not recommend this company and website to anyone because of the lack of customer support
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @militaryfares.com [redacted] , We have been having ongoing issues with our phone system lately that we are actively trying to work throughI handle marketing and am in the field quite a bit, but if you leave your contact information and your daughters booking number, and the email address used to secure the reservation on my voicemail or email, I will facilitate getting you the information that you need from our support staffPlease contact me todaySorry about any inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the I neededI directly contacted the airline to get the info I neededIf I am booking through your website, I should have gotten the info I needed instead of what I had to go throughThe problem I had was more with the website because it did not give me the info that I needed as a result of the changeI don't think calling and leaving a voicemail is very productive at this pointShouldn't the company be trying to contact me as requested? I would not recommend this company and website to anyone because of the lack of customer support