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Review: I m writhing on behave of my mother who is 70 years old. And all this situation very intimidating for her health.

Air condition was purchased on 08/**/2013 . As soon as was installed (with in 2 weeks) called to store to exchange due that fact it wasn't working.

Store refused tho exchange the new item until it won't be evaluated by the service, which was recommended by the store) Had to wait 2 weeks before the service can come.( major appliance service co. [redacted])

Technician said he can order the part and possible to fix the brand new unit. Still didn't come back. It is more than a month and a problem is not resolved. Store sending me to service co. and the maker company(FRIEDRICH).

The service and a manufacture company stayed that its more than 30 days since the purchase and that is why the store can't take the item back . But the store refused to exchange or to make a return in the first place with in two weeks.

Please help me to resolve this problem.I would like to have a full refund of all my expensess ( cost of the unit , delivery, installation, car service expenses) We can't deal with this store any more.Desired Settlement: Full refund with all my extra expenses.

Business

Response:

To whom it may concern:

This letter is in response to complain ID [redacted].

Customer, [redacted], purchased Friedrich A/C model# US10D10 on 8/**/2013. It was delivered to her the same day. She had refused the installation of the unit and preferred to have it installed herself. She called the store 2-3 weeks later stating that she has a problem with the unit. Since our store is an authorized Friedrich dealer, the unit is covered by the manufactured warranty. There is also a store policy printed on the receipt.

We are a well-established electronic store who values our customers. We advised [redacted] to contact the manufactory to order a service. We followed up with the authorized service center and they stated that the air conditioner unit was not installed properly and service person wasn't able to even remove the unit from the wall to inspect. They told the customer to have the unit removed from the wall and scheduled another appointment. When the service person returned, he detected the issue and told the customer that he needs to order a part in order to fix her unit.

Customer refused. She didn't want to wait for the part and wanted to return the unit to the store.

When she contacted the store again we explained to her again that it is not possible to do since there are procedures in place that we have to follow.

We value our customers and always willing to work on any issues to satisfy our customers. We did everything we could to help and resolve her issue.

Attached are the copies of the store receipt and service center receipt.

Sincerely, [redacted]

Business

Response:

To whom it may concern:

This is in response to complaint ID# [redacted].

Skyview Appliances is an authorized Friedrich dealer and all Friedrich products carry a full manufacture warranty. The consumer could verify whether the unit bought is new (not refurbished) by providing the serial number to the Friedrich representative.

Out store policy printed on the receipt clearly states that there is no refund or exchange on all major appliances and air conditioners (see our previous statement).

We have followed all the procedures correctly arid tried to accommodate the customer the best we could.

Sincerely, Skyview Appliances

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The Sky applience has a policy clearly writen on the recite :" we accept echanges with in two weeks"

The store refuse to do it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: APPLIANCES-MAJOR-DEALERS

Address: 2605 Coney Island Avenue, Brooklyn, New York, United States, 11223

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