From: *** *** Date: Mon, Apr 20, at 9:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]"
Hello-The company Network Solutions in the below mentioned complaint *** has provided requested refund and I would like to close the case as satisfied.THank you,*** ***###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The company in question did all it could to obstruct our efforts to drop this vendor also , I strongly urge you to look at the business practices of this company as I am not the only one who had this issue check out Yelp and Consumer Complaints
Regards,
*** ***
Dear Revdex.com,
We have investigated this complaint and found that the account was subject to error by an agentWe have coached the agent in question, and are taking the customer's feedback into account and will attempt to ensure that this error does not occur
againWe attempted to reach out the customer on 3/via phone and email, but were unable to reach themWe appreciate you bringing this matter to our attention and respectfully request the matter be considered closedMichael B***
Executive Support Office
Network Solutions, a Web.com service
*** *** *** *** | Jacksonville, FL ***
###-###-####
Dear Revdex.com,
We appreciate you bringing this matter to our attentionAfter a review of the account, we have found that the customer never used the bundled services, but also never advised us of a desire to cancel themAs a good faith gesture, we have
refunded a total of $223.86, which is the total amount we show billed for these servicesWe appreciate your attention in this matter, and respectfully request you close this complaint as resolvedMichael B***
Executive Support Office
Network Solutions, a Web.com service
*** *** *** *** | Jacksonville, FL ###-###-####
*** *** filed a Complaint citing difficulties closing his profile on a website managed by a Network Solutions Customer. In his Complaint, *** *** requested that his profile, photos, and phone number be deleted from the site.We called and spoke with *** *** 8/to
apologize for the difficulties and address his concerns. *** *** confirmed that he was able to work directly with the organization that manages the site and his profile/information was deleted as requested
*** * *** filed a complaint citing difficulties with billing and the cancellation of her services
A member of the Executive Support Office attempted to reach *** *** on 9/via telephone and email, a voicemail message was left providing our direct contact information *** *** responded via email and we were able to complete the refund and cancel the service as requested. We ask that *** *** contact us directly if she has any additional questions or concerns related to this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I also updated the business that their practice is incorrect By default they have enabled a feature which is free for one month and has to be cancelled after one month Problem is that we are not able to cancel that feature online, we have to call In the past we also called, and our feature was not removed My suggestion to the business was to let the customer select the future rather than business selecting the feature automaticallyWe have received our refund now
Regards,
*** ***
Dear Revdex.com,
*** *** filed a complaint stating difficulties with deleting his profile from our website
I can find no instance of *** *** being a customer of Network Solutions We ask that the Revdex.com consider this complaint
closedThank you,
Donna W***
Executive Support
*** *** filed a Complaint due to difficulties changing DNS after purchasing a domain name. In the Complaint, *** also noted difficulties transferring the domain to a new Registrar and requested a refund.We attempted to reach *** by phone to apologize for the
difficulties and address his concerns 7/15; however, he was not available, so a voicemail message was left for himA follow up email including contact information for a member of the Executive Support Office was sent. *** responded via email and we are working to issue a refund as a Customer Service Gesture. We will continue to work with *** through completion of the refund and ask that he contact our office directly with any additional questions regarding this matter
Dear Revdex.com, On 10/27/15, Web.com received a rejection to a Revdex.com complaint filed by *** *** *** rejected our response due to Private Registration not being added to his domain name, ***.comAs of 11/2/15, Web.com has added Private Registration to the domain name at no cost for yearThe current expiration date of the Private Registration currently exceeds the expiration date of the domain and will privatize *** ***'s information for the entire life of the domain, as it stands now*** *** has been notified via email of the addition of Private Registration to his domain name, as requestedPlease consider the steps we have taken to resolve this matter for *** *** when making your decision to consider this matter closedThank you, Executive OfficeWeb.com
Dear Revdex.com,
We have reviewed the complaint for ** ***, Complaint# ***
We have reached out
to this customer
via email and phone to discuss product issues and website statusWe were
unsuccessful in reaching this customer and received no response to the emails
sentWe have sent a copy of the last email sent todayBased on the actions
taken to try and reach the customer and due to no customer contact, we ask that
the Revdex.com consider this matter closed
Thank you,
Candace S***
Executive Support
Office
Web.com
Dear Revdex.com,
We have received the complaint for *** ***, Complaint # ***We have reviewed the customer's account concerns and been able to make sure that there is only one account associated with the client's organizationThank you,Kellin H***
Executive Office
Network Solutions & web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I was called by someone from Network Solutions approximately days after I asked to talk to a supervisorI answered the phone and then was put on hold for about minutes, because he was not prepared to answer my questionsHe seemed to know nothing about the situation at allI asked him to call me back when he was fully prepared, because I didn't have time to be on hold for his lack of preparednessI was not contacted by him, but by someone totally different two days later, who was able to retrieve what was deleted from my accountNot once have I been issued an apology nor offered a refund of any type, nor have I talked to anyone that was not a technician, that I can tellIf Network Solutions truly wants to take my suggestions into consideration, it would be nice to talk to someone about it
Regards,
*** ***
Dear Revdex.com,
*** *** filed a Revdex.com complaint citing unwanted services and difficulties in obtaining a refund
12px;">
My research shows that *** *** has rejected all payments with is financial organization therefore we do not have anyway to refund himWe ask the the Revdex.com considers this complaint closedThank you
Donna W***
Executive Support Office
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The representative worked through it with me and I believe we now have this resolved.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***
From: Candace S*** Date: Mon, Jan 12, at 12:PMSubject: Revdex.com Complaint# *** - *** ***To: "***@myRevdex.com.org" Dear Revdex.com, We have reviewed the complaint for *** ***, Complaint#
***. We have reached out to the customer via phone and email regarding his cancellation and refund requestPer the customer’s request, we have cancelled all of the products and services he had with us and we have also processed a refund in the amount of $We have confirmed that there are no other products or services activeBased on the actions taken to satisfy the customer, we ask that the Revdex.com consider this matter closed. Candace S*Executive Support OfficeWeb.com Thank you, Candace S*Executive Support OfficeNetwork Solutions, a Web.com serviceGran Bay Parkway, West | Jacksonville, FL 32258Office: ###-###-#### Ext***Web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Anything this person claims is bogus due to the following issue she emailed me I nthe past alleging to send refunds for domains *** *** and *** about a - the person who wrote you sent me emails claiming the moneys were refunded to this card or that card and quite frankly we were not able to verify this...I also urge the Revdex.com to keep and eye on this business as it is their practice to defraud there customers and I will swear to that under penalty of perjury
Regards,
*** ***
Dear Revdex.com and [redacted],On behalf of Web.com, please accept my sincere apologies for
the difficulties you experienced. We have taken the opportunity to provide
additional training to our support team and to coach them on how to ensure
customers receive the help they need without making multiple calls or
tickets.
As
far as the issue you have been experiencing with the mismatch in expiration
dates which you have in fact paid, we have been able to detect and correct the
error. Unfortunately, due to the domains being registered with another provider
at the current time, we are unable to pay the fees to [redacted] directly. What
we have done, however, is issued you a refund in the amount of $59.96. You can
expect this refund to reflect in your account within the next 1-2 business days.
Due to the timing of scheduled
payment dates to [redacted] and the timing of your transfers, there was an error
in our system which caused your domains to show renewed only until 2016. Again,
we apologize for the inconvenience this has caused you.
Furthermore, we have also received your “Voice of the Customer”
submissions generated from the Network Solutions website referring to receiving
renewal notices after your account has been cancelled. We have also corrected
this issue as well, and you should no longer receive any notices regarding
services you have previously had with us.
As a result of meeting this customer's requests to satisfaction, we respectfully request that you consider this matter closed.
Christina C[redacted]
Executive Office
Web.com
Dear Revdex.com,
Thanks for bringing this matter to our attention. We've investigated the complaint and found the following.
• Customer advised us of the unintended auto-renewal on 1/7
• We immediately processed a claim for the amount in...
question
• These claims can often take 7-10 business days for the client's financial institution to recognize, it has been 7 days as of this response.
We respectfully request that this matter be considered closed. Any further questions can be directed to us at the contact info below.
Michael B[redacted]
Executive Support Office
Network Solutions, a Web.com service
[redacted] | Jacksonville, FL [redacted]
###-###-####
From: *** *** Date: Mon, Apr 20, at 9:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]"
Hello-The company Network Solutions in the below mentioned complaint *** has provided requested refund and I would like to close the case as satisfied.THank you,*** ***###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The company in question did all it could to obstruct our efforts to drop this vendor also , I strongly urge you to look at the business practices of this company as I am not the only one who had this issue check out Yelp and Consumer Complaints
Regards,
*** ***
Dear Revdex.com,
We have investigated this complaint and found that the account was subject to error by an agentWe have coached the agent in question, and are taking the customer's feedback into account and will attempt to ensure that this error does not occur
againWe attempted to reach out the customer on 3/via phone and email, but were unable to reach themWe appreciate you bringing this matter to our attention and respectfully request the matter be considered closedMichael B***
Executive Support Office
Network Solutions, a Web.com service
*** *** *** *** | Jacksonville, FL ***
###-###-####
Dear Revdex.com,
We appreciate you bringing this matter to our attentionAfter a review of the account, we have found that the customer never used the bundled services, but also never advised us of a desire to cancel themAs a good faith gesture, we have
refunded a total of $223.86, which is the total amount we show billed for these servicesWe appreciate your attention in this matter, and respectfully request you close this complaint as resolvedMichael B***
Executive Support Office
Network Solutions, a Web.com service
*** *** *** *** | Jacksonville, FL ###-###-####
*** *** filed a Complaint citing difficulties closing his profile on a website managed by a Network Solutions Customer. In his Complaint, *** *** requested that his profile, photos, and phone number be deleted from the site.We called and spoke with *** *** 8/to
apologize for the difficulties and address his concerns. *** *** confirmed that he was able to work directly with the organization that manages the site and his profile/information was deleted as requested
*** * *** filed a complaint citing difficulties with billing and the cancellation of her services
A member of the Executive Support Office attempted to reach *** *** on 9/via telephone and email, a voicemail message was left providing our direct contact information *** *** responded via email and we were able to complete the refund and cancel the service as requested. We ask that *** *** contact us directly if she has any additional questions or concerns related to this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I also updated the business that their practice is incorrect By default they have enabled a feature which is free for one month and has to be cancelled after one month Problem is that we are not able to cancel that feature online, we have to call In the past we also called, and our feature was not removed My suggestion to the business was to let the customer select the future rather than business selecting the feature automaticallyWe have received our refund now
Regards,
*** ***
Dear Revdex.com,
*** *** filed a complaint stating difficulties with deleting his profile from our website
I can find no instance of *** *** being a customer of Network Solutions We ask that the Revdex.com consider this complaint
closedThank you,
Donna W***
Executive Support
*** *** filed a Complaint due to difficulties changing DNS after purchasing a domain name. In the Complaint, *** also noted difficulties transferring the domain to a new Registrar and requested a refund.We attempted to reach *** by phone to apologize for the
difficulties and address his concerns 7/15; however, he was not available, so a voicemail message was left for himA follow up email including contact information for a member of the Executive Support Office was sent. *** responded via email and we are working to issue a refund as a Customer Service Gesture. We will continue to work with *** through completion of the refund and ask that he contact our office directly with any additional questions regarding this matter
Dear Revdex.com, On 10/27/15, Web.com received a rejection to a Revdex.com complaint filed by *** *** *** rejected our response due to Private Registration not being added to his domain name, ***.comAs of 11/2/15, Web.com has added Private Registration to the domain name at no cost for yearThe current expiration date of the Private Registration currently exceeds the expiration date of the domain and will privatize *** ***'s information for the entire life of the domain, as it stands now*** *** has been notified via email of the addition of Private Registration to his domain name, as requestedPlease consider the steps we have taken to resolve this matter for *** *** when making your decision to consider this matter closedThank you, Executive OfficeWeb.com
Dear Revdex.com,
We have reviewed the complaint for ** ***, Complaint# ***
We have reached out
to this customer
via email and phone to discuss product issues and website statusWe were
unsuccessful in reaching this customer and received no response to the emails
sentWe have sent a copy of the last email sent todayBased on the actions
taken to try and reach the customer and due to no customer contact, we ask that
the Revdex.com consider this matter closed
Thank you,
Candace S***
Executive Support
Office
Web.com
Dear Revdex.com,
We have received the complaint for *** ***, Complaint # ***We have reviewed the customer's account concerns and been able to make sure that there is only one account associated with the client's organizationThank you,Kellin H***
Executive Office
Network Solutions & web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I was called by someone from Network Solutions approximately days after I asked to talk to a supervisorI answered the phone and then was put on hold for about minutes, because he was not prepared to answer my questionsHe seemed to know nothing about the situation at allI asked him to call me back when he was fully prepared, because I didn't have time to be on hold for his lack of preparednessI was not contacted by him, but by someone totally different two days later, who was able to retrieve what was deleted from my accountNot once have I been issued an apology nor offered a refund of any type, nor have I talked to anyone that was not a technician, that I can tellIf Network Solutions truly wants to take my suggestions into consideration, it would be nice to talk to someone about it
Regards,
*** ***
Dear Revdex.com,
*** *** filed a Revdex.com complaint citing unwanted services and difficulties in obtaining a refund
12px;">
My research shows that *** *** has rejected all payments with is financial organization therefore we do not have anyway to refund himWe ask the the Revdex.com considers this complaint closedThank you
Donna W***
Executive Support Office
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The representative worked through it with me and I believe we now have this resolved.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***
From: Candace S*** Date: Mon, Jan 12, at 12:PMSubject: Revdex.com Complaint# *** - *** ***To: "***@myRevdex.com.org" Dear Revdex.com, We have reviewed the complaint for *** ***, Complaint#
*Executive Support OfficeWeb.com Thank you, Candace S
*Executive Support OfficeNetwork Solutions, a Web.com serviceGran Bay Parkway, West | Jacksonville, FL 32258Office: ###-###-#### Ext***Web.com
***. We have reached out to the customer via phone and email regarding his cancellation and refund requestPer the customer’s request, we have cancelled all of the products and services he had with us and we have also processed a refund in the amount of $We have confirmed that there are no other products or services activeBased on the actions taken to satisfy the customer, we ask that the Revdex.com consider this matter closed. Candace S
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Anything this person claims is bogus due to the following issue she emailed me I nthe past alleging to send refunds for domains *** *** and *** about a - the person who wrote you sent me emails claiming the moneys were refunded to this card or that card and quite frankly we were not able to verify this...I also urge the Revdex.com to keep and eye on this business as it is their practice to defraud there customers and I will swear to that under penalty of perjury
Regards,
*** ***
Dear Revdex.com and [redacted],On behalf of Web.com, please accept my sincere apologies for
the difficulties you experienced. We have taken the opportunity to provide
additional training to our support team and to coach them on how to ensure
customers receive the help they need without making multiple calls or
tickets.
As
far as the issue you have been experiencing with the mismatch in expiration
dates which you have in fact paid, we have been able to detect and correct the
error. Unfortunately, due to the domains being registered with another provider
at the current time, we are unable to pay the fees to [redacted] directly. What
we have done, however, is issued you a refund in the amount of $59.96. You can
expect this refund to reflect in your account within the next 1-2 business days.
Due to the timing of scheduled
payment dates to [redacted] and the timing of your transfers, there was an error
in our system which caused your domains to show renewed only until 2016. Again,
we apologize for the inconvenience this has caused you.
Furthermore, we have also received your “Voice of the Customer”
submissions generated from the Network Solutions website referring to receiving
renewal notices after your account has been cancelled. We have also corrected
this issue as well, and you should no longer receive any notices regarding
services you have previously had with us.
As a result of meeting this customer's requests to satisfaction, we respectfully request that you consider this matter closed.
Christina C[redacted]
Executive Office
Web.com
Dear Revdex.com,
Thanks for bringing this matter to our attention. We've investigated the complaint and found the following.
• Customer advised us of the unintended auto-renewal on 1/7
• We immediately processed a claim for the amount in...
question
• These claims can often take 7-10 business days for the client's financial institution to recognize, it has been 7 days as of this response.
We respectfully request that this matter be considered closed. Any further questions can be directed to us at the contact info below.
Michael B[redacted]
Executive Support Office
Network Solutions, a Web.com service
[redacted] | Jacksonville, FL [redacted]
###-###-####