This particular customer has done everything in his power to insult and belittle both myself and our technicians. He is a bully that called me to gloat that he had found a lower bid to replace and reset his solar panels. I wished him well at the time and reminded him that the workmanship...
warranty would transfer to his new installation company.. The manufacturer warranty for the faulty inverter is still in place if the system was installed correctly. If it was not, the warranty is void. . The cheap guys should be able to do this simple task.. By the looks of the written complaint, here is a bitter man that has nothing better to do than try and tear down a hard working outfit that has better things to do than be insulted and threatened by online slanders.
We cannot cover the work completed by another company and should not be asked to do so. If the customer wants us to cover the work that needs to be done they must hire CAM Solar to do the work. The customer had rejected the price to do the work. As stated by the customer, the leak was not CAM Solar's fault. We have already given the customer the price to complete the work and maintain our warranty with CAM Solar on that portion of the installation.
As stated by the customer, we came out twice to remove and replace panels for free. On August 25th, we received an email from the customer stating that the leak was not caused by CAM Solar and was a result of the roof repairs done prior to our installation. When asked to come out a third...
time, we provided our normal price to remove and replace panels. The customer refused to pay that price. We have charged this price to countless customers including insurance companies, so it is not an unreasonable price. We informed the customer that he is free to choose another company to remove and replace his panels, but that this would risk his workmanship warranty with us as we cannot cover the work of another company. Anything touched by that other company would have to fall under the warranty of that company. All equipment warranties would remain in place, as they are covered by the equipment manufacturer and not CAM Solar.
This particular customer has done everything in his power to insult and belittle both myself and our technicians. He is a bully that called me to gloat that he had found a lower bid to replace and reset his solar panels. I wished him well at the time and reminded him that the workmanship...
warranty would transfer to his new installation company.. The manufacturer warranty for the faulty inverter is still in place if the system was installed correctly. If it was not, the warranty is void. . The cheap guys should be able to do this simple task.. By the looks of the written complaint, here is a bitter man that has nothing better to do than try and tear down a hard working outfit that has better things to do than be insulted and threatened by online slanders.
We cannot cover the work completed by another company and should not be asked to do so. If the customer wants us to cover the work that needs to be done they must hire CAM Solar to do the work. The customer had rejected the price to do the work. As stated by the customer, the leak was not CAM Solar's fault. We have already given the customer the price to complete the work and maintain our warranty with CAM Solar on that portion of the installation.
I am [redacted] and I am not even a sales person at the company. I had not spoken to [redacted] until I got this message. [redacted] [redacted]
As stated by the customer, we came out twice to remove and replace panels for free. On August 25th, we received an email from the customer stating that the leak was not caused by CAM Solar and was a result of the roof repairs done prior to our installation. When asked to come out a third...
time, we provided our normal price to remove and replace panels. The customer refused to pay that price. We have charged this price to countless customers including insurance companies, so it is not an unreasonable price. We informed the customer that he is free to choose another company to remove and replace his panels, but that this would risk his workmanship warranty with us as we cannot cover the work of another company. Anything touched by that other company would have to fall under the warranty of that company. All equipment warranties would remain in place, as they are covered by the equipment manufacturer and not CAM Solar.