Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have been in contact with customer by e-mail about this matter. t have attached those emails. On August 11, 2017 we received the request by mail for cancellation of both policies from the customer and at that time we e-mailed the cancellation request to [redacted]. On August 16, 2017...
[redacted] advised that they could not read the mileage. (It was a picture of odometer taken by customer). We e-maited back the same day with the mileage. As of September 8, 2017, when we contacted insurance company to ask about status of refund they said they could not cancel without customers signature. We sent a form for customer to sign and return which she did and we forwarded to [redacted]. On September 11th we received a confirmation from [redacted] stating that they had received the information and would proceed with cancellation process. We have already sent the check to the lien holder, [redacted], for the cancellation of the first policy. [redacted] only cuts checks 2 or 3 times a month so we cannot give a date as to when the second policy will be processed. As to the complaint that she did not originally want or sign for these policy's at time of purchase. The customer forwarded us copies of both insurance policies with signatures and it was disclosed on her loan contract so t am not sure how to address that concern. If further information is needed, please let me know. Thank you, [redacted] Controller
Revdex.com:
This has been settledThey credited back most of the policies that were in disputeThank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have been in contact with customer by e-mail about this matter. t have attached those emails. On August 11, 2017 we received the request by mail for cancellation of both policies from the customer and at that time we e-mailed the cancellation request to [redacted]. On August 16, 2017...
[redacted] advised that they could not read the mileage. (It was a picture of odometer taken by customer). We e-maited back the same day with the mileage. As of September 8, 2017, when we contacted insurance company to ask about status of refund they said they could not cancel without customers signature. We sent a form for customer to sign and return which she did and we forwarded to [redacted]. On September 11th we received a confirmation from [redacted] stating that they had received the information and would proceed with cancellation process. We have already sent the check to the lien holder, [redacted], for the cancellation of the first policy. [redacted] only cuts checks 2 or 3 times a month so we cannot give a date as to when the second policy will be processed. As to the complaint that she did not originally want or sign for these policy's at time of purchase. The customer forwarded us copies of both insurance policies with signatures and it was disclosed on her loan contract so t am not sure how to address that concern. If further information is needed, please let me know. Thank you, [redacted] Controller