Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have been in contact with customer by e-mail about this mattert have attached those emailsOn August 11, we received the request by mail for cancellation of both policies from the customer and at that time we e-mailed the cancellation request to [redacted] On August 16, [redacted] advised that they could not read the mileage(It was a picture of odometer taken by customer)We e-maited back the same day with the mileageAs of September 8, 2017, when we contacted insurance company to ask about status of refund they said they could not cancel without customers signatureWe sent a form for customer to sign and return which she did and we forwarded to [redacted] On September 11th we received a confirmation from [redacted] stating that they had received the information and would proceed with cancellation processWe have already sent the check to the lien holder, [redacted] , for the cancellation of the first policy [redacted] only cuts checks or times a month so we cannot give a date as to when the second policy will be processedAs to the complaint that she did not originally want or sign for these policy's at time of purchaseThe customer forwarded us copies of both insurance policies with signatures and it was disclosed on her loan contract so t am not sure how to address that concernIf further information is needed, please let me knowThank you, [redacted] Controller
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have been in contact with customer by e-mail about this mattert have attached those emailsOn August 11, we received the request by mail for cancellation of both policies from the customer and at that time we e-mailed the cancellation request to [redacted] On August 16, [redacted] advised that they could not read the mileage(It was a picture of odometer taken by customer)We e-maited back the same day with the mileageAs of September 8, 2017, when we contacted insurance company to ask about status of refund they said they could not cancel without customers signatureWe sent a form for customer to sign and return which she did and we forwarded to [redacted] On September 11th we received a confirmation from [redacted] stating that they had received the information and would proceed with cancellation processWe have already sent the check to the lien holder, [redacted] , for the cancellation of the first policy [redacted] only cuts checks or times a month so we cannot give a date as to when the second policy will be processedAs to the complaint that she did not originally want or sign for these policy's at time of purchaseThe customer forwarded us copies of both insurance policies with signatures and it was disclosed on her loan contract so t am not sure how to address that concernIf further information is needed, please let me knowThank you, [redacted] Controller