S&L Property Management

Initial Business Response /* (1000, 12, 2016/04/29) */
The following is our company's answer to *** *** consumer's com plaint, as we believe it to be trueMr, *** states in his complaint that S&L Property ManageMent is refiiSing to terminate his Leaseobligations due to a domestic
violence orderThis may be Mr***'s perCeption however, according to our records, this is what actually took place: A lease was signed between Mr& Mrs*** and Chamberlain Property Management on 02/XXXXXWe started management of the property on 02/08/Within 5-months of the tenancy, tenants started having rent payment problems3-day notices were prepared almost monthly but response from them was nonexistent
2,
November Rent was not received by the due dateOnce again, we attempted to contact the tenants about their unpaid rentThis is when our Financial Manager spoke with Mr*** and was informed of his departure and the reason for it We requested "formal" legal paperwork be sent to this office in order to provide corroboration to the owner however, no documentation was ever received, and no further communication was received from tenants
California Civil Code does protect victims of Domestic abuse and violence and under such Law, a tenant may be let out of a lease without suffering any penaltiesThe tenants were compelled to do the following however, neither Mrnor Mrs*** ever provided any documentation or notices to this office
(a) A tenant may notify the landlord that he or she or a household member was a victim of an act that constitutes an act of domestic violence as defined in Section of the Family Code, sexual assault as defined in Section 261, 261.5, 262, 286, 288a, or of the Penal Code, stalking as defined in Section 1708.7, human trafficking as defined in Section of the Penal Code, or abuse of an elder or a dependent adult as defined In Section XXXXXof the Welfare and Institutions Code, and that the tenant intends to terminate the tenancy(b) A notice to terminate a tenancy under this section shall be Fri writing, with one of the following attached to the noti p
(1) A copy of a temporary restraining order, emergency protective order, or protective order lawfully Issued pursuant to Part (commencing with Section 6240) or Part (commencing with Section 6300) of Division of the Family Code, Section of the Penal Code, Section of the Code of Civil Procedure, or Section or XXXXXof the Welfare and Institutions Code that protects the tenant or
household member from Further domestic violence, sexual assault-, stalking, human trafficking, or abuse of an elder or a dependent adult(2) A copy of a written report by a peace officer employed by a state or local law enforcement agency acting in his or her official capacity stating that the tenant or household member has filed a report alleging that he or she or the household member is a victim of domestic violence, sexual assault, stalking, human trafficking, or abuse of an elder or a dependent adult(3) aDocumentation from a qualified third party based on information received by that third party while acting in his or her professional capacity to indicate that the tenant or household member is seeking assistance for physical or mental injuries or abuse resulting from an act of domestic violence, sexual assault, stalking, human trafficking, elder abuse, or dependent adult abusebThe documentation shall contain, in substantially the same form, the following:
,Tenant Statement and Qualified Third Party Statement under Civil Code Section Part IStatement By Tenant X, (Insert name of tenant), state as folloWs:
- X, or a member of my household, have been a victim of: (Insert one or more of the following: domestic violence, sexiial assault, stalking, human trafficking, elder abuse, or dependent adult abuse.)
The most recent inrident(s) happened on or about; (insert date or dates.)
The incident(s) was/were committed by the following person(s), with these physical description(s), If known and safe to provide: (if known and safe to provide, insert names) and physical description(s).)
(signature of tenant)(date)
Part IL Qualified Third Party Statement 'I, (insert name of qualified third party), state as follows: My business address and phone number are: (insert business address and phone number
We contacted the investment group that owned the property a:nd informed them that February rent was not received and that one of the tenants had allegedly moved out of the propertyThey decided to wait until the following month to see if the rent would be paid, Otherwise they would commence an unlawful detainer
,March Notices were served and we continued to call all parties related to the lease without response until 03/25/13, when Mrs*** informed up that she had been in the hospital and will be -going to the property to remove her thingsThis call was received on 03/25/and we took possession of the home on 03/27/
The owners of the property took care of all the turnover repairs for the home and a move-out accounting report was sent to the last known address on file since neither Mrnor Mrs*** ever provided us with a forwarding address, in addition, none of the documents were ever returned to our office as undeliverable
A demand letter was sent on 05/02/by both certified mail as well as first classCertified mail was returned therefore, the file was sent out to our corporate counsel for further action
11/20/The attorneys office notified us that Ms*** had left the state and filed for Bankruptcy and it was discharged accordingly and no other actions could be pursued against her
03/22/I received a call from Mr*** stating that we could not collect against him because he was covered under California Law, therefore we have no right to collect from himSince his file was under collections we referred him back to the collections office with our corporate counsel
03/30/We received an unsigned stipulation order and copies of documentation related to a domestic incident dated 09/12/but it was the first time we were provided this information, If the owners of the property and our company had received this documentation at the time of the incident, a new lease would have been drafted for the remaining residents
Mr*** chose to unilaterally terminate the lease without providing any documentation, a forwarding address, contact information or even proper notice and has waited in excess of 4-years to take any action or to contact this officeAt this time, the property owners have chosen to continue with their collection efforts
We understand that having this collection on Mr***s credit may be an inconvenience but the property owners believe that this is due to Mr*** lack of concern for his financial obligations during the lease term and a disregard for the owners property
Please accept this response for your review and if any other documentation is needed, please contact our office at your convenience
Respectful!
Initial Consumer Rebuttal /* (3000, 14, 2016/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the response I expected from S&L propertiesThe fact of the matter is that I lived in the home for monthsI had a court absolve me of responsibility and have the paperwork to prove itI left a domestically violent relationship and told S&L that is what I was doing
S&L properties was notified this was the caseIt was not a surpriseWhen the responsible party for the property, as determined by a family court, then moved a new tenant in who discharged a firearm in the home it was me that told S&L what was going onI was living in Oceanside for most of this lease term
The fact of the matter is S&L wants me to pay them and sue my ex wife for the moneyThis will not happen and they have officially pushed me into bankruptcy
So the home owner and S&L will not be paidThey can use the technicality that my ex-wife did not remove me from the leaseBut that is not what an honest and respectable company would do in such a situation
Problem solved from my end via bankruptcy (which is what my ex wife did and made S&L come after me)
Not a reasonable company

Initial Business Response /* (1000, 16, 2016/06/06) */
To whom it may concern,
The following is our company's answer to the *** *** complaint, at we believe it to be true
Mrs*** states in her complaint that S&L Property Management was treated poorly and that a rent charge was
erroneously charged to her account after she had vacated
According to our records, this is what actually took place:
Unfortunately, Mrs***'s account was debited in error: Dte 'thithe amount of transactions done by this office the mistake was identified by the tenant but the funds were being held by our banking institution
For security purposes, only one person in our office has access to tenant banking informationThis person has irregular working hours in addition to accounting responsibilities, she is also our IT representativeThis aspect of her duties requires her to monitor, upgrade and maintain our servers which cannot be done during business hours and depending how much work is needed will determine how many hours is needed to oversee all activities
I did not initially speak with Mrs***, I sent an e-mail, copy attached, letting her know that that Ms*** should be in around 11:in the morning, not 10:as she statesWhen she called, again, I explained to her that Mrs***'s hours where different from our usual daily scheduled, but that once she arrived I would ensure that she addressed the matter expeditiously
Ms***'s recollection of the conversation is somewhat differentAccording to her, an apology was extended multiple times about the erroneous chargeDuring their conversation, Ms*** assured Mrs*** that the return of her funds had already been requested and that her banking institution would have the money within 24-hours however, this was not sufficiently satisfactory to Mrs*** and she demanded that more needed to be done
Mrs*** interpreted Ms*** comment that if she would have notified us earlier about the charge, we would have fixed it earlier, This was not intended to assign the blame to Mrs***A 'mistake was simply made, but as soon as it was brought to our attention, the issue was rectified Ms***, after conveying multiple apologies, .did become frustrated about the demands made by Mrs*** and the call was terminated abruptly by Ms***
Mrs*** did not request confirmation of the refunded amountShe demanded a written apology while being very condescendingWe understand Mrs***'s frustrations but by this time the issue) had already been resolved
I received a call from Mrs*** shortly after the incident and I personally assured her that the iss was corrected and that her banking information was removed from the recurring charges data basealso assured her that I personally shredded her information so this would never happen again
I did state to Mrs*** that I would speak to Ms*** regarding her comments and concern and that I would get the information regarding the conversation that took place between the two of them as I was not privy to the details but this was in no way intended as Mrs*** states, that I assumed that she was lyingI just needed to familiarize myself with the details so I could address them with Ms*** as necessary
As for my comment to Mrs***, I needed to speak with Ms*** in order to get more informationI asked some pertinent questions regarding the documentation that she had provided, ri because I was trying to shift blame, but because I wanted to ensure that I had all her information required to look into the events that transpired,
At the end of my conversation with Mrs***, I was under the impression that all had been resolvedI did tell her that if there were any further issues with the bank and or the refund of her money to please contact me directlyHence, no call nor e-mails were ever received
Mrs***'s resolution request was for her deposit to be refunded in full as well as a letter of apologyThe full deposit was issued to Mrs*** on 04/21/as well as mailed on the same day
Please accept this response for your review and if any other documentation is needed, please contact our office at your convenience
*** ***,
Property Manager
Initial Consumer Rebuttal /* (3000, 18, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just for claification, this person was extremely rude and I NEVER demanded an apology due to the fact that she hung up on me and never answered my call again I did however state that I wanted an apology on my Revdex.com complaint due to her unethical behavior and unnecessary stressed they caused Still, I have yet to receive thatPeople working in this capacity should not become frustrated when they deducted funds irresponsibility from another person's account This company should not have the right to lie about the way they conduct business*** did state 10:and even another employee confirmed that Mrs.*** was late! Please be honest S&L! Your customer service was far below acceptable
Final Consumer Response /* (2000, 21, 2016/07/08) */

Initial Business Response /* (1000, 16, 2016/06/06) */
To whom it may concern,
The following is our company's answer to the *** *** complaint, at we believe it to be true
Mrs*** states in her complaint that S&L Property Management was treated poorly and that a rent charge was
erroneously charged to her account after she had vacated
According to our records, this is what actually took place:
Unfortunately, Mrs***'s account was debited in error: Dte 'thithe amount of transactions done by this office the mistake was identified by the tenant but the funds were being held by our banking institution
For security purposes, only one person in our office has access to tenant banking informationThis person has irregular working hours in addition to accounting responsibilities, she is also our IT representativeThis aspect of her duties requires her to monitor, upgrade and maintain our servers which cannot be done during business hours and depending how much work is needed will determine how many hours is needed to oversee all activities
I did not initially speak with Mrs***, I sent an e-mail, copy attached, letting her know that that Ms*** should be in around 11:in the morning, not 10:as she statesWhen she called, again, I explained to her that Mrs***'s hours where different from our usual daily scheduled, but that once she arrived I would ensure that she addressed the matter expeditiously
Ms***'s recollection of the conversation is somewhat differentAccording to her, an apology was extended multiple times about the erroneous chargeDuring their conversation, Ms*** assured Mrs*** that the return of her funds had already been requested and that her banking institution would have the money within 24-hours however, this was not sufficiently satisfactory to Mrs*** and she demanded that more needed to be done
Mrs*** interpreted Ms*** comment that if she would have notified us earlier about the charge, we would have fixed it earlier, This was not intended to assign the blame to Mrs***A 'mistake was simply made, but as soon as it was brought to our attention, the issue was rectified Ms***, after conveying multiple apologies, .did become frustrated about the demands made by Mrs*** and the call was terminated abruptly by Ms***
Mrs*** did not request confirmation of the refunded amountShe demanded a written apology while being very condescendingWe understand Mrs***'s frustrations but by this time the issue) had already been resolved
I received a call from Mrs*** shortly after the incident and I personally assured her that the iss was corrected and that her banking information was removed from the recurring charges data basealso assured her that I personally shredded her information so this would never happen again
I did state to Mrs*** that I would speak to Ms*** regarding her comments and concern and that I would get the information regarding the conversation that took place between the two of them as I was not privy to the details but this was in no way intended as Mrs*** states, that I assumed that she was lyingI just needed to familiarize myself with the details so I could address them with Ms*** as necessary
As for my comment to Mrs***, I needed to speak with Ms*** in order to get more informationI asked some pertinent questions regarding the documentation that she had provided, ri because I was trying to shift blame, but because I wanted to ensure that I had all her information required to look into the events that transpired,
At the end of my conversation with Mrs***, I was under the impression that all had been resolvedI did tell her that if there were any further issues with the bank and or the refund of her money to please contact me directlyHence, no call nor e-mails were ever received
Mrs***'s resolution request was for her deposit to be refunded in full as well as a letter of apologyThe full deposit was issued to Mrs*** on 04/21/as well as mailed on the same day
Please accept this response for your review and if any other documentation is needed, please contact our office at your convenience
*** ***,
Property Manager
Initial Consumer Rebuttal /* (3000, 18, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just for claification, this person was extremely rude and I NEVER demanded an apology due to the fact that she hung up on me and never answered my call againI did however state that I wanted an apology on my Revdex.com complaint due to her unethical behavior and unnecessary stressed they causedStill, I have yet to receive thatPeople working in this capacity should not become frustrated when they deducted funds irresponsibility from another person's accountThis company should not have the right to lie about the way they conduct business*** did state 10:and even another employee confirmed that Mrs.*** was late! Please be honest S&L! Your customer service was far below acceptable
Final Consumer Response /* (2000, 21, 2016/07/08) */

Initial Business Response /* (1000, 12, 2016/04/29) */
The following is our company's answer to *** *** consumer's com plaint, as we believe it to be trueMr, *** states in his complaint that S&L Property ManageMent is refiiSing to terminate his Leaseobligations due to a domestic
violence orderThis may be Mr***'s perCeption however, according to our records, this is what actually took place: A lease was signed between Mr& Mrs*** and Chamberlain Property Management on 02/XXXXXWe started management of the property on 02/08/Within 5-months of the tenancy, tenants started having rent payment problems3-day notices were prepared almost monthly but response from them was nonexistent
2,
November Rent was not received by the due dateOnce again, we attempted to contact the tenants about their unpaid rentThis is when our Financial Manager spoke with Mr*** and was informed of his departure and the reason for it We requested "formal" legal paperwork be sent to this office in order to provide corroboration to the owner however, no documentation was ever received, and no further communication was received from tenants
California Civil Code does protect victims of Domestic abuse and violence and under such Law, a tenant may be let out of a lease without suffering any penaltiesThe tenants were compelled to do the following however, neither Mrnor Mrs*** ever provided any documentation or notices to this office
(a) A tenant may notify the landlord that he or she or a household member was a victim of an act that constitutes an act of domestic violence as defined in Section of the Family Code, sexual assault as defined in Section 261, 261.5, 262, 286, 288a, or of the Penal Code, stalking as defined in Section 1708.7, human trafficking as defined in Section of the Penal Code, or abuse of an elder or a dependent adult as defined In Section XXXXXof the Welfare and Institutions Code, and that the tenant intends to terminate the tenancy(b) A notice to terminate a tenancy under this section shall be Fri writing, with one of the following attached to the noti p
(1) A copy of a temporary restraining order, emergency protective order, or protective order lawfully Issued pursuant to Part (commencing with Section 6240) or Part (commencing with Section 6300) of Division of the Family Code, Section of the Penal Code, Section of the Code of Civil Procedure, or Section or XXXXXof the Welfare and Institutions Code that protects the tenant or
household member from Further domestic violence, sexual assault-, stalking, human trafficking, or abuse of an elder or a dependent adult(2) A copy of a written report by a peace officer employed by a state or local law enforcement agency acting in his or her official capacity stating that the tenant or household member has filed a report alleging that he or she or the household member is a victim of domestic violence, sexual assault, stalking, human trafficking, or abuse of an elder or a dependent adult(3) aDocumentation from a qualified third party based on information received by that third party while acting in his or her professional capacity to indicate that the tenant or household member is seeking assistance for physical or mental injuries or abuse resulting from an act of domestic violence, sexual assault, stalking, human trafficking, elder abuse, or dependent adult abusebThe documentation shall contain, in substantially the same form, the following:
,Tenant Statement and Qualified Third Party Statement under Civil Code Section Part IStatement By Tenant X, (Insert name of tenant), state as folloWs:
- X, or a member of my household, have been a victim of: (Insert one or more of the following: domestic violence, sexiial assault, stalking, human trafficking, elder abuse, or dependent adult abuse.)
The most recent inrident(s) happened on or about; (insert date or dates.)
The incident(s) was/were committed by the following person(s), with these physical description(s), If known and safe to provide: (if known and safe to provide, insert names) and physical description(s).)
(signature of tenant)(date)
Part IL Qualified Third Party Statement 'I, (insert name of qualified third party), state as follows: My business address and phone number are: (insert business address and phone number
We contacted the investment group that owned the property a:nd informed them that February rent was not received and that one of the tenants had allegedly moved out of the propertyThey decided to wait until the following month to see if the rent would be paid, Otherwise they would commence an unlawful detainer
,March Notices were served and we continued to call all parties related to the lease without response until 03/25/13, when Mrs*** informed up that she had been in the hospital and will be -going to the property to remove her thingsThis call was received on 03/25/and we took possession of the home on 03/27/
The owners of the property took care of all the turnover repairs for the home and a move-out accounting report was sent to the last known address on file since neither Mrnor Mrs*** ever provided us with a forwarding address, in addition, none of the documents were ever returned to our office as undeliverable
A demand letter was sent on 05/02/by both certified mail as well as first classCertified mail was returned therefore, the file was sent out to our corporate counsel for further action
11/20/The attorneys office notified us that Ms*** had left the state and filed for Bankruptcy and it was discharged accordingly and no other actions could be pursued against her
03/22/I received a call from Mr*** stating that we could not collect against him because he was covered under California Law, therefore we have no right to collect from himSince his file was under collections we referred him back to the collections office with our corporate counsel
03/30/We received an unsigned stipulation order and copies of documentation related to a domestic incident dated 09/12/but it was the first time we were provided this information, If the owners of the property and our company had received this documentation at the time of the incident, a new lease would have been drafted for the remaining residents
Mr*** chose to unilaterally terminate the lease without providing any documentation, a forwarding address, contact information or even proper notice and has waited in excess of 4-years to take any action or to contact this officeAt this time, the property owners have chosen to continue with their collection efforts
We understand that having this collection on Mr***s credit may be an inconvenience but the property owners believe that this is due to Mr*** lack of concern for his financial obligations during the lease term and a disregard for the owners property
Please accept this response for your review and if any other documentation is needed, please contact our office at your convenience
Respectful!
Initial Consumer Rebuttal /* (3000, 14, 2016/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the response I expected from S&L propertiesThe fact of the matter is that I lived in the home for monthsI had a court absolve me of responsibility and have the paperwork to prove itI left a domestically violent relationship and told S&L that is what I was doing
S&L properties was notified this was the caseIt was not a surpriseWhen the responsible party for the property, as determined by a family court, then moved a new tenant in who discharged a firearm in the home it was me that told S&L what was going onI was living in Oceanside for most of this lease term
The fact of the matter is S&L wants me to pay them and sue my ex wife for the moneyThis will not happen and they have officially pushed me into bankruptcy
So the home owner and S&L will not be paidThey can use the technicality that my ex-wife did not remove me from the leaseBut that is not what an honest and respectable company would do in such a situation
Problem solved from my end via bankruptcy (which is what my ex wife did and made S&L come after me)
Not a reasonable company