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SL Systems Technology, Inc.

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Re: [redacted]Mr. [redacted] purchased a 2010 Subaru Impreza from us on
December 13th, 2013 with 34,746 miles on it.  At time of
vehicle purchase, he elected to purchase a  United Auto Car extended
service contract .  In August of this year, Mr. [redacted] reached out to us
to inform us...

that his vehicle was at dealership in Minnesota, now with 70,892
miles and the repair diagnosis was that he needed a new engine.   The
extended warranty company has denied the claim due to modifications made to the
vehicle.  During the UAC safety inspection performed at our dealership in
2013 when the vehicle was in our possession there were no known or noted
modifications to the vehicle.  Mr. [redacted] stated that if he would have
known the engine wouldn’t have been covered he would not have purchased the
extended service contract.     We did explain we had no
record of any modifications done to the vehicle and offered him the option of
cancelling the service contract and receiving a pro-rated portion back
(approximately $800) and as a good will gesture we would match that amount
refunding him $1600 of the original $2132 purchase price.  Mr. [redacted]
never declined or accepted this offer.    In October, Mr. [redacted]
requested that we pay for the cost of the new engine or repurchase the vehicle
from him for his original sales price.  The dealership in Minnesota did note on a service repair
order dated 07/20/15 that the vehicle was modified ( with remote start and
clutch less start) neither of those modifications were on the vehicle at time
of sale so we have no way to know what work has been done to the vehicle since
purchase.  In addition, Mr. [redacted] has posted photos on social media
showing his vehicle this spring with a large amount of wiring harnesses exposed
– it is unknown who or what type of work was being performed.  The vehicle has been driven   36,146 miles in the
19 months since purchase and MINI North Scottsdale – there is no evidence to
support that the condition of the vehicle had any type of modification at the
time of sale and passed all safety and emissions testing prior to be offered
for sale.   [redacted]General ManagerMINI North Scottsdale[redacted]General
ManagerMINI
North Scottsdale Tell us why here...

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Address: 11540 Wyndcastle Dr, Sandy, Utah, United States, 84092-7113

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