Slacker Inc

Please!! Note Update bank card information.Card Number ---- [redacted].Thank you for thorough professional communication, in regards to this matter.Be OK, and keep the process ungoing for the poor mankind.

Good afternoon,
We are sorry to hear that the customer had issues with the Slacker Service.  I do not see any emails/chats in regards to the question offered in the complaint filed by the customer.   
Slacker Radio has always had DJ's and Imaging pieces as part of...

the service, but we have also always had a way for paying customers to turn them off, as part of their subscription features.   While many of our stations had DJ's not all of them have had DJ's the whole time, and so it's possible that the station in question has recently had a DJ added (It's a popular feature on our Genre Stations and so we have been expanding it).
If a customer does not wish to listen to any DJ's or Station announcements, then they can simply turn the DJ's off on the station by going to the "Fine Tune" option for that station and then the DJ setting and turning it off.
This will provide the subscriber a Music only experience if that is what they desire.
 
We will also follow up with the customer directly at the email address provided and offer the same directions so that they can immediately take action on their stations to disable the DJ setting.
Best regards,
[redacted]
Slacker Support

Good evening,
I have passed along the account information for this customer to TMobile and asked that they terminate and refund the subscription that was purchased through them.  They should process that request today and the amount charged to the customers TMobile bill will be...

refunded by TMobile.  I do apologize for any troubles that this inadvertent purchase may have caused.
In regards to the request of the customer:
"Slacker needs to incorporate a option to "Opt out" of mobile charges, and provide online billing via credit cards, for those people with access to a home computer to sign up"
At this time, our contacts with TMobile states that any subscriptions purchased through a TMobile phone will go through TMobile Billing.   We do allow a purchase using a credit card directly by going to the www.slacker.com website and purchasing via a credit card.
In regards to the requests of the customer: 
"Also for people who click on the upgrade, should be able to have a accept or decline button."
When the upgrade button within the Slacker Application is pressed, the customer is shown an offer page for Radio Plus.   On this page it states that they can purchase Radio Plus for $3.99 a month, billed through TMobile, and offers a "Purchase" button that must be selected in order to purchase the subscription.   If a subscription is not wanted on this Offers page, then you can simply close the page to get out of it.    If  subscription is wanted then the purchase button must be pressed.  So we already have the option to Accept or Decline the subscription.
Once TMobile has processed the Terminate/Refund of this subscription today, then the customer will be set back to Basic Radio.    I will email a copy of this letter to the customer as well, and we will provide a 1 month Gift Code for Premium Radio for the troubles with his upgrade and the time he was not able to use his Playlists and other Premium Radio Subscription features.
Best regards,
[redacted]Slacker Support