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Slacker Reviews (13)

Good afternoon, We were unable to issue the credit via credit card due to the card being a different number than what was previously charged Therefore we have sent out a Check to his address We would expect that he should get this in the next 5-days depending on USPS delivery timeWe informed him when we talked to him on the phone that we would try credit card first, and if that failed we would send a check out which is what we ended up having to do We confirmed with him the address to send the check to in case we needed to do that, and that is the address that the check was sent toBest regards, [redacted] Manager, Support Slacker Radio

Good Afternoon,According to the information provided, there was a subscription billed by [redacted] Wireless as part of the [redacted] Wireless monthly bill This was associated with the Email address of [redacted] According to [redacted] , they terminated this subscription on 2/12/ Unfortunately since this was billed through [redacted] , any credits/refunds would have to be processed by [redacted] as they are the ones that did the billing (You got the bill each month from [redacted] and you paid [redacted] ) In order to ask for any refunds, you will need to contact [redacted] by looking at the your [redacted] Bill, and directly below the subscription charge on the [redacted] Wireless Bill, there is a number to call for all Billing related questions Please call that number and speak with a [redacted] Wireless Supervisor and they should be able to further assist you there.If you have any further issues with [redacted] , please get the Agents name and Supervisors name that you speak with at [redacted] , and then contact us directly at 858-943-and provide us the names and we can then forward them to our Contacts at [redacted] Wireless and ask that you get a call back from someone higher up to discuss further optionsBest regards, [redacted] Slacker Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI'm concerned about the continuation of monies from my account, when I've advise them to close said account in Apr2015Please! Note, that the contents I've sent to your email suffice my communication with Slacker to close account.That's the proof I have forwarded, all correspondence to close this account was ignored, yet it became very convenient to deduct monies from accounts, But not addressing difficulty in receiving service

We did get an email asking to cancel this subscription, but unfortunately the email address that the email came from did not have a Slacker account and therefore, we did reply back with the directions on how to cancel the subscription since there as no subscription on the account the email came from, and so we were unable to locate the subscription and verify ownership of the account This email was received from the email address of [redacted] and the reply went to that email address There was no response from this email address asking for further assistance We did receive a follow up email from a different email address regarding this same subscription (this email came from [redacted] ), which provided the information that allowed us to look up the account with Verizon and provide the account information to the customer so that they could log in to the account and complete the cancellation The information we provided was the correct account registered and upgraded through Verizon, which was under the email of [redacted] This was no reply from this email address asking for further assistance On 4/24, we got a follow up email from a 3rd email address, the email address that the account was under, [redacted] It was explained at this time that they were still unable to cancel the subscription themselves due to changing phones (they now had an iPhone, and since Apple forces all purchases to go through iTunes, they were unable to access Verizon Cancellation page Since this request came from the email address that the account was under, we were able to send a cancellation request to Verizon on behalf of this customer to cancel this subscription from Verizon Billing(We have to validate that the request is coming from the account holder, and not someone else) This was completed on 4/and an email was sent back confirming the cancellation on 4/to the email address of [redacted] (which is the email address on the account, so all account communication would go through that email address) The subscription is now showing as cancelled in Verizon's system and it will not bill again If there are any other billing questions then please contact Verizon Billing, as unfortunately we do not have any direct access to their billing system to view your account specifics or issue any credits/refunds We can only assist you in cancelling the subscription if it is billed through Verizon, locating the account information, or verify if the subscription is active or not on an account Again, to confirm, this subscription has been cancelled through Verizon and will no longer bill as of 4/25/ Best regards, [redacted] Slacker Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did send an email accepting the response, directly from SLACKER and redeemed it, then I was sent the following mail I now no longer accept because they lied to you So NO they do not offer you to "opt out" and require that the phone company charge meIt states here that they are required to charge said phone company for services, not that they are allowed to bypass this contract as the email they provided to you states They baited me into accepting the terms of the settlement, and only then responded to my email to them about how the simple change could avoid the issueBelow is my personal response to SLACKER when they presented the email to me regarding the issue at hand Thank you for the offer, I have accepted the terms of the offer, but would like to express my concern with the billing termsI do not feel that anybody should be forced to have to use a separate site, or device in order to sign up for a subscriptionNot all phones support the website correctly, and not everyone has a computer, hence the reason so many people have smartphonesThey seem to use it as a "all in one" device, however that does not mean it always works with certain sitesWhy should anyone have to go "outside of the app" in order to pay for something that they should be able to have as an option in app? Whether by way of computer, or web browser on a phone that correctly displays the site, nobody should be held against their will to pay for a plan, using the phone company, without being given the option to pay "in app" with a card instead, and choosing to turn on and off the ability to charge the phone companyThis is all in very simple codingThis can be achieved with a simple update and a extremely minor mod in the appIt should be addressed as a real issue, not as a case by case issuePeople want options, and if we cannot get the these options, you will find more negative reviews, more Revdex.com cases (which I know most of you laugh at), and more people looking for options elsewhereWhen a extremely simple opt out option, or "pay by" option could be so much more usefulTmobile does not require that you give us no options in appThank you for the time, thank you for providing the month of premium, although the person I spoke to said he could do nothing, and that I had to wait, but this email is proof that you guys had the ability the whole time to simply do what I requested, so why did I have to go as far as I did? That is not customer support, that's deferencePlease treat people better, we are the ones paying for itBelow is the response from SLACKER informing me that YES they can correct the issue, but will not based on the contract with the carriersSO in the email that they sent to you, they lied about being able to ACCEPT or DECLINE Good morning, I do apologize, but the ability to upgrade via Credit Card on your Phone is not a "Coding" issueYou are correct, it is a simple coding change, but the reason it's not available is due to our contracts with the CarriersThey put a value on all of their customers, and therefore they require us to use them for billing, and it's part of our contract with them to do so(They get to keep a portion of every subscription they billThis is just like Apple and their requirement that all purchases from iPhone products use iTunes.) So I do apologize again for the inconvenienceBest regards, [redacted] ESlacker Support Regards, [redacted]

We have left messages for the Customer to get a hold of them, but have not gotten in touch with them when calling and they have not contacted us back.At this time we will go ahead and process a refund for three months, but we need to speak with the customer to verify the information in order to process that refunds.We will continue to call and leave messages and they can reach us at 858-943-Option #3.Once we have verified the information the refund will be issued by either check (mailed) or to Credit Card depending on how the customer would like to request itBest regards, [redacted] Slacker Support

Good afternoon, We are sorry to hear that the customer had issues with the Slacker Service I do not see any emails/chats in regards to the question offered in the complaint filed by the customer Slacker Radio has always had DJ's and Imaging pieces as part of the service, but we have also always had a way for paying customers to turn them off, as part of their subscription features While many of our stations had DJ's not all of them have had DJ's the whole time, and so it's possible that the station in question has recently had a DJ added (It's a popular feature on our Genre Stations and so we have been expanding it) If a customer does not wish to listen to any DJ's or Station announcements, then they can simply turn the DJ's off on the station by going to the "Fine Tune" option for that station and then the DJ setting and turning it off This will provide the subscriber a Music only experience if that is what they desire We will also follow up with the customer directly at the email address provided and offer the same directions so that they can immediately take action on their stations to disable the DJ setting Best regards, [redacted] Slacker Support

We have left messages for the Customer to get a hold of them, but have not gotten in touch with them when calling and they have not contacted us backAt this time we will go ahead and process a refund for three months, but we need to speak with the customer to verify the information in order to process that refundsWe will continue to call and leave messages and they can reach us at 858-943-Option #Once we have verified the information the refund will be issued by either check (mailed) or to Credit Card depending on how the customer would like to request it Best regards, [redacted] Slacker Support

Good afternoon, We have received a reply back from Verizon stating that they had someone from Verizon contact Mr [redacted] and resolved the issue Since Verizon has taken care of this issue with the customer directly we believe that the issue is now resolved Best regards, Rome ESlacker Support

Good Morning,For security purposes, we would ask that no personal information is provided in the replies, nor any credit card or other financial information Unfortunately, the information provided by the customer in the last response does not provide enough information though for us to issue a credit (we will need additional information from the card, and we would prefer to have this information securely provided to us over the phone versus replies here).We will continue to call and try to reach the customer, or they can call us at 858-943-and hit option at the menu to speak with us directly We can then have the customer provide the needed information in order to process the credit and also verify that the transaction has been processed successfully without any errors.Best regards, [redacted] Slacker RadioCustomer Support

Good Afternoon, According to the information provided, there was a subscription billed by [redacted] Wireless as part of the [redacted] Wireless monthly bill This was associated with the Email address of [redacted] According to [redacted] , they terminated this subscription on 2/12/ Unfortunately since this was billed through [redacted] , any credits/refunds would have to be processed by [redacted] as they are the ones that did the billing (You got the bill each month from [redacted] and you paid [redacted] ) In order to ask for any refunds, you will need to contact [redacted] by looking at the your [redacted] Bill, and directly below the subscription charge on the [redacted] Wireless Bill, there is a number to call for all Billing related questions Please call that number and speak with a [redacted] Wireless Supervisor and they should be able to further assist you thereIf you have any further issues with [redacted] , please get the Agents name and Supervisors name that you speak with at [redacted] , and then contact us directly at 858-943-and provide us the names and we can then forward them to our Contacts at [redacted] Wireless and ask that you get a call back from someone higher up to discuss further options Best regards, [redacted] Slacker Support

Please!! Note Update bank card information.Card Number ---- [redacted] - [redacted] ***.Thank you for thorough professional communication, in regards to this matter.Be OK, and keep the process ungoing for the poor mankind

Good evening, I have passed along the account information for this customer to TMobile and asked that they terminate and refund the subscription that was purchased through them They should process that request today and the amount charged to the customers TMobile bill will be refunded by TMobile I do apologize for any troubles that this inadvertent purchase may have causedIn regards to the request of the customer: "Slacker needs to incorporate a option to "Opt out" of mobile charges, and provide online billing via credit cards, for those people with access to a home computer to sign up" At this time, our contacts with TMobile states that any subscriptions purchased through a TMobile phone will go through TMobile Billing We do allow a purchase using a credit card directly by going to the www.slacker.com website and purchasing via a credit cardIn regards to the requests of the customer: "Also for people who click on the upgrade, should be able to have a accept or decline button." When the upgrade button within the Slacker Application is pressed, the customer is shown an offer page for Radio Plus On this page it states that they can purchase Radio Plus for $a month, billed through TMobile, and offers a "Purchase" button that must be selected in order to purchase the subscription If a subscription is not wanted on this Offers page, then you can simply close the page to get out of it If subscription is wanted then the purchase button must be pressed So we already have the option to Accept or Decline the subscriptionOnce TMobile has processed the Terminate/Refund of this subscription today, then the customer will be set back to Basic Radio I will email a copy of this letter to the customer as well, and we will provide a month Gift Code for Premium Radio for the troubles with his upgrade and the time he was not able to use his Playlists and other Premium Radio Subscription featuresBest regards, [redacted] Slacker Support

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