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Sladust,LLC

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Sladust,LLC Reviews (1)

Business Complaint #[redacted] The process of ordering products on our website does not correspond with the explanation the customer (Mrs. [redacted]) provided. The shopping chart we use ([redacted] Merchant) requires that in order to view the shipping cost:1. A product be placed in the shopping...

chart2. Shipping and billing name and address is provided3. The shipping charge is clearly shown and ONLY after this  - (and right next to the shipping cost) - will you choose the credit card (payment) method - you don't even enter the card number yet. (see attached screen shot)4. You MUST click on the 'Continue' button and get to the next screen - only here will you be able to put the credit card information in – well after the shipping cost was displayed. Should the above not be clear enough, may I suggest you go to our website (where Mrs. [redacted] placed her order) and replicate the steps. a. Mrs. [redacted] clearly placed the order (see attached order confirmation)b. Mrs. [redacted] could have called us (just like other customers do) and tell us that she had changed her mind - no problem - full refund is processed immediatelyc. Mrs. [redacted] received an automatic email confirmation right after she purchased the mop, before the order shipped out. She could have sent us an email, and cancel the order this way- full refund is issued in this case as well, without any questions asked. Mrs. [redacted] choose:d. To wait until the company incurred the expenses to ship the item she had ordered, i.e.. postage, packaging material, labor & overhead etc. - This is why we do not refund shipping costs. Unfortunately, Mrs. [redacted] did not contact us using the business phone number provided on our website (see screenshot - upper left hand corner), which would have gotten her to the proper person, handling questions about orders, etc. I will contact Mrs. [redacted] directly and communicate with her on how we have decide to handle her request. Best regards, [redacted] Sladust LLCPO Box 624Woodstock, VT 05091 Phone: [redacted]

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