Slam Dunk Hoops LLC

Company Name : Papeterie CollectionsYour Reference:***Dear Sirs,We are in receipt of the above complaint date 07/15/We apologize for any delay in replyingAs a Company we believe that we provide a valued service and should any issues arise in relation to that service we do look to
resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal departmentThe legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filedWe are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the businessThe Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the fileAlthough the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contractIn addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signatureThis is to avoid any issues as to authority arising after the work has been undertakenAll order forms are received by the business by fax and it is for the business to decide as to whether they want the service or notIt is a decision for the business and the order form is clear as to the nature of the service being providedThere is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signedThe Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder lettersShould a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the CompanyIt would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the businessIf there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or ordersCustomer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasonsAs a business to business contract there is no requirement to insert a cancellation clauseIn this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the businessIf the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the CompanyHowever, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement We have set out the facts as to the Order There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any wayThe order form is signed as authorized, the work was undertaken and an invoice was issuedThe service continuesWe have dealt generally with the facts and the contract but accept that the business has an issue with this accountWe would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoiceShould the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reachedPlease advise the business of this and forward a copy of this letter to them for the recordWe await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusionWe have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the accountAs stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respondThe Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely*** ***Legal Department

Company name: *** *** ***Your Reference:***Dear Sirs,We are in receipt of the above complaint date xxxx We apologize for any delay in replyingAs a Company we believe that we provide a valued service and should any issues arise in relation to that service we do look to resolve
with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal departmentThe legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filedWe are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the businessThe Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the fileAlthough the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contractIn addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signatureThis is to avoid any issues as to authority arising after the work has been undertakenAll order forms are received by the business by fax and it is for the business to decide as to whether they want the service or notIt is a decision for the business and the order form is clear as to the nature of the service being providedThere is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signedThe Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder lettersShould a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the CompanyIt would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the businessIf there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or ordersCustomer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasonsAs a business to business contract there is no requirement to insert a cancellation clauseIn this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the businessIf the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the CompanyHowever, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement We have set out the facts as to the Order There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any wayThe order form is signed as authorized, the work was undertaken and an invoice was issuedThe service continuesWe have dealt generally with the facts and the contract but accept that the business has an issue with this accountWe would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoiceShould the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reachedPlease advise the business of this and forward a copy of this letter to them for the recordWe await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusionWe have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the accountAs stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respondThe Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely*** ***Legal Department

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Company Name :
*** *** ***
Your Reference:***
Dear Sir/Madam,
We acknowledge your letter dated the
06/02/in connection with the complaint filed by the business
We did respond to the complaint by way of our letter dated 05/21/
A copy of that letter is enclosed and dealt with the matters
raised by the businessThe Company did not agree with the statement
made and in the opinion of the Company the fees are correctly
invoiced
However, the Company did put forward a
settlement proposal and we are disappointed that the business has not
responded to that proposalThe Company cannot expand upon the reply
to the complaint so we now intend to contact the business directly in
a further attempt to resolve by agreement
If agreement cannot be reached the
Company will not cancel the outstanding invoices but will take
further steps to recover the full amount invoicedNo doubt you will
forward a copy of this letter to the business
Yours sincerely
*** ***
Legal Department

Dear Sirs,We are in receipt of the above complaint date 11th of May We apologize for any delay in replyingAs a Company we believe that we provide a valued service and should any issues arise in relation to that service we do look to resolve with the customer.Although the Company
seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal departmentThe legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filedWe are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the businessThe Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the fileAlthough the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contractIn addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signatureThis is to avoid any issues as to authority arising after the work has been undertakenAll order forms are received by the business by fax and it is for the business to decide as to whether they want the service or notIt is a decision for the business and the order form is clear as to the nature of the service being providedThere is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signedThe Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters.Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the CompanyIt would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the businessIf there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or ordersCustomer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasonsAs a business to business contract there is no requirement to insert a cancellation clauseIn this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the businessIf the request toMarketing Administration Ltd*** ** *** *** *** *** ** *** ***www.marketingadministration.com***@***.***Phone: +* *** *** ***Fax: +* *** *** ***Marketing Administration Ltd, *** ** *** ***,Suite Phoenix AZ USAcancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the CompanyHowever, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.We have set out the facts as to the Order There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any wayThe order form is signed as authorized, the work was undertaken and an invoice was issuedThe service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this accountWe would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoiceShould the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years. We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reachedPlease advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account.As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respondThe Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely*** ***Legal Department

Company Name : ***
*** ***Your Reference: ***Dear Sirs,We are in receipt of the abovecomplaint date 09/01/We apologize for any delay in replyingAsa Company we believe that we provide a valued service and should anyissues arise in relation to that service we do look to resolve
withthe customer.Although the Company seeks to discussissues with it's customer so as to seek a solution this is not alwaysaccepted by the customer and the contract file is then passed to thelegal departmentThe legal department will then again seek todiscuss a settlement but customers do not always accept the facts andcomplaints do get filedWe are disappointed that a complaint hasbeen filed with your offices in this case but we do not agree withthe statement made by the business.All work is undertaken by the Companyprior to any invoice being issued to the businessThe Company willonly undertake such work upon receipt of a signed authorized Orderform and we enclose a copy of that Order form for the fileAlthoughthe business may not agree, all terms are clearly set out within theOrder form as to the service being provided, the fees for thatservice and as to the period of the contractIn addition, the nameof the Company providing the service is clearly shown and there canbe no confusion as to which Company is providing the service.We regret that some customers arguethat the order was not authorized but all order forms are in a formatthat only provides for an authorized signatureThis is to avoid anyissues as to authority arising after the work has been undertaken.All order forms are received by the business by fax and it is for thebusiness to decide as to whether they want the service or notIt isa decision for the business and the order form is clear as to thenature of the service being providedThere is nothing to mislead asto the form merely being a request to update business details or is afree service.As a business there is a responsibiltyto read any documents received and which may need to be signedTheCompany does not make telephone calls to any business to secure newbusiness contracts and only contacts a business if an invoice isunpaid by telephone and reminder lettersShould a business fail to read theterms in detail or fail to have procedures in place as to thecompletion and signing of documents within the business then this isthrough no fault of the CompanyIt would be a failure on the part ofthe business and does not void a contract between the parties orsupport any argument that the Company has misled or deceived thebusinessIf there are any doubts relating to the Order form then itshould not be signed.As to cancellation of invoices orordersCustomer service will always advise the business to requestany cancellation in writing and although the Company will considerany request to cancel it depends upon when such request was made andthe reasonsAs a business to business contract there is norequirement to insert a cancellation clauseIn this matter theCompany would not agree to any cancellation as the work had beenundertaken at the time of contact by the businessIf the request tocancel was made prior to the work being undertaken then the Companywould cancel the order as no costs were incurred by the Company.However, as in all cases the Company would prefer to resolve anyissues with the business so as to reach an amicable agreementWe have set out the facts as to theOrder There are no valid grounds for a cancellation and the Companyhas not misrepresented the terms or sought to deceive the business inany wayThe order form is signed as authorized, the work wasundertaken and an invoice was issuedThe service continuesWe have dealt generally with the factsand the contract but accept that the business has an issue with thisaccountWe would request that the business contact the Company so asto discuss a settlement agreement regarding the unpaid invoice.Should the business choose to ignore this letter then the Companydoes intend to continue with recovery action to recover the full twoyears of fees outstanding and beyond in the case of the contractextending for further years.We must advise that the Company willnot at this time cancel the contract or invoice unless an agreementto resolve is reachedPlease advise the business of this and forwarda copy of this letter to them for the recordWe await hearing from the business sothat we can discuss the matters outstanding and bring this to asatisfactory conclusionWe have placed a hold on the legal file toenable the business to consider the matter further and to contact theCompany concerning the accountAs stated above we must advise that theCompany will continue with recovery action should agreement not bereached or should the business fail to respondThe Company willendevour to reach a settlement and it is in the interest of thebusiness to contact the Company.Yours sincerely*** ***Legal Department p { margin-bottom: 0.08in;

P { margin-bottom: 0.08in; }     [redacted] [redacted] [redacted] [redacted]                 REF: Your company's listing at www.yellow-pages-[redacted] Your account No.: [redacted]         Date: 05/27/2015...

Customer Id.: [redacted] Customer FAX: [redacted]       Dear Sir or Madam,   We write to inform you that as of today we have acquired the business directory www.yellow-pages-[redacted] from MARKETING ADMINISTRATION LTD. including all assets, licenses, related contracts and commercial rights & receivables.     Kindly note that any correspondence or questions relating to your company's business listing within www.yellowpage-illinois.com or to your account or invoices have to be sent to our following address:   [redacted] [redacted] [redacted] CITY [redacted]   Should you have any questions please do not hesitate to get in touch with us using the contact details indicated below.   Many thanks and best regards,

Company Name : [redacted]Your Reference: [redacted]Dear Sirs,We are in receipt of the above complaint date 09/04/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we do look to resolve...

with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibility  to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

Company Name : GENESIS RESIDENTIAL CTRYour Reference:[redacted]Dear Sir/Madam,We acknowledge your letter dated the 07/29/2015 in connection with the complaint filed by the business. We did respond to the complaint by way of our letter dated 07/24/2015. A copy of that letter is enclosed and dealt with the matters raised by the business. The Company did not agree with the statement made and in the opinion of the Company the fees are correctly invoiced. However, the Company did put forward a settlement proposal and we are disappointed that the business has not responded to that proposal. The Company cannot expand upon the reply to the complaint so we now intend to contact the business directly in a further attempt to resolve by agreement.If agreement cannot be reached the Company will not cancel the outstanding invoices but will take further steps to recover the full amount invoiced. No doubt you will forward a copy of this letter to the business.Yours sincerely
[redacted]Legal Department

This company has changed ownership several times over the past 5 years.
This 'scam' appears on the internet when you query any of the company names.
The company names that I am familiar with are:
[redacted]
Marketing Administration
This company needs to be stopped from 'scamming' people.  We do not owe them any money.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not see any attachment of a Contract.  If there was a "Contract"  I have read about extensive complaints against the business practices of the Company who is claiming that a Contract was made, and the complaints are all basically the same in that this company sends information that appears to be simply verifying company information, and hooks "clients" for listings that otherwise would never have been approved.  I would like to see the "Contract" prior to commenting any further, however this seems to be a joke and a waste of time.  Also, the listed address that they have on file has not been our address for over 8 years, which means the business listing that they claim to have provided would have not been correct in the first place!  Nonsense!
Regards,
[redacted]

Company Name : [redacted]Your Reference:[redacted]Dear Sirs,We are in receipt of the above complaint date07/14/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we do look...

to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely[redacted]Legal Department

Company Name : [redacted]
Your Reference:[redacted]
Dear Sirs,
We are in receipt of the above complaint. We apologize for any delay in replying. As a Company we believe that we provide
a valued service and should any issues arise in relation to that service we do look to resolve with the...

customer.
Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the
customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a
settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has
been filed with your offices in this case but we do not agree with the statement made by the business.
All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake
such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the
business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that
service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and
there can be no confusion as to which Company is providing the service.
We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides
for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order
forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a
decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead
as to the form merely being a request to update business details or is a free service.
As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does
not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid
by telephone and reminder letters.
Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of
documents within the business then this is through no fault of the Company. It would be a failure on the part of the business
and does not void a contract between the parties or support any argument that the Company has misled or deceived the
business. If there are any doubts relating to the Order form then it should not be signed.
Marketing Administration Ltd
[redacted]
As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in
writing and although the Company will consider any request to cancel it depends upon when such request was made and the
reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company
would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to
cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by
the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an
amicable agreement.
We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not
misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was
undertaken and an invoice was issued. The service continues.
We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would
request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should
the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full
two years of fees outstanding and beyond in the case of the contract extending for further years.
We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is
reached. Please advise the business of this and forward a copy of this letter to them for the record.
We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion.
We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company
concerning the account.
As stated above we must advise that the Company will continue with recovery action should agreement not be reached or
should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business
to contact the Company.
Yours sincerely
David E[redacted]
Legal Department

This company is well know as a fraudulent businessThey have since sent response to the Revdex.com here in Canada that they have not customer by the name of Brave Leather it now seems that they have tried to move the file to another jurisdictionWe have been advise by industry Canada to ignore this companies fraudulent claims  Please see below http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03439.html

Company Name : [redacted]Your Reference:[redacted]Dear Sir/Madam,We acknowledge your letter dated the 07/01/2015 in connection with the complaint filed by the business. We did respond to the complaint by way of our letter dated 06/25/2015. A copy of that letter is enclosed and dealt with the matters raised by the business. The Company did not agree with the statement made and in the opinion of the Company the fees are correctly invoiced. However, the Company did put forward a settlement proposal and we are disappointed that the business has not responded to that proposal. The Company cannot expand upon the reply to the complaint so we now intend to contact the business directly in a further attempt to resolve by agreement.If agreement cannot be reached the Company will not cancel the outstanding invoices but will take further steps to recover the full amount invoiced. No doubt you will forward a copy of this letter to the business.Yours sincerely[redacted]Legal Department

Company Name :  [redacted]Your Reference: [redacted]Dear Sirs,We are in receipt of the above complaint date 07/30/2015. We apologize for any delay in replying. As a Company we believe that we provide a valued service and should any issues arise in relation to that service we do...

look to resolve with the customer.Although the Company seeks to discuss issues with it's customer so as to seek a solution this is not always accepted by the customer and the contract file is then passed to the legal department. The legal department will then again seek to discuss a settlement but customers do not always accept the facts and complaints do get filed. We are disappointed that a complaint has been filed with your offices in this case but we do not agree with the statement made by the business.All work is undertaken by the Company prior to any invoice being issued to the business. The Company will only undertake such work upon receipt of a signed authorized Order form and we enclose a copy of that Order form for the file. Although the business may not agree, all terms are clearly set out within the Order form as to the service being provided, the fees for that service and as to the period of the contract. In addition, the name of the Company providing the service is clearly shown and there can be no confusion as to which Company is providing the service.We regret that some customers argue that the order was not authorized but all order forms are in a format that only provides for an authorized signature. This is to avoid any issues as to authority arising after the work has been undertaken. All order forms are received by the business by fax and it is for the business to decide as to whether they want the service or not. It is a decision for the business and the order form is clear as to the nature of the service being provided. There is nothing to mislead as to the form merely being a request to update business details or is a free service.As a business there is a responsibilty to read any documents received and which may need to be signed. The Company does not make telephone calls to any business to secure new business contracts and only contacts a business if an invoice is unpaid by telephone and reminder letters. Should a business fail to read the terms in detail or fail to have procedures in place as to the completion and signing of documents within the business then this is through no fault of the Company. It would be a failure on the part of the business and does not void a contract between the parties or support any argument that the Company has misled or deceived the business. If there are any doubts relating to the Order form then it should not be signed.As to cancellation of invoices or orders. Customer service will always advise the business to request any cancellation in writing and although the Company will consider any request to cancel it depends upon when such request was made and the reasons. As a business to business contract there is no requirement to insert a cancellation clause. In this matter the Company would not agree to any cancellation as the work had been undertaken at the time of contact by the business. If the request to cancel was made prior to the work being undertaken then the Company would cancel the order as no costs were incurred by the Company. However, as in all cases the Company would prefer to resolve any issues with the business so as to reach an amicable agreement.  We have set out the facts as to the Order . There are no valid grounds for a cancellation and the Company has not misrepresented the terms or sought to deceive the business in any way. The order form is signed as authorized, the work was undertaken and an invoice was issued. The service continues. We have dealt generally with the facts and the contract but accept that the business has an issue with this account. We would request that the business contact the Company so as to discuss a settlement agreement regarding the unpaid invoice. Should the business choose to ignore this letter then the Company does intend to continue with recovery action to recover the full two years of fees outstanding and beyond in the case of the contract extending for further years.We must advise that the Company will not at this time cancel the contract or invoice unless an agreement to resolve is reached. Please advise the business of this and forward a copy of this letter to them for the record. We await hearing from the business so that we can discuss the matters outstanding and bring this to a satisfactory conclusion. We have placed a hold on the legal file to enable the business to consider the matter further and to contact the Company concerning the account. As stated above we must advise that the Company will continue with recovery action should agreement not be reached or should the business fail to respond. The Company will endevour to reach a settlement and it is in the interest of the business to contact the Company.Yours sincerely
[redacted]Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   The only acceptable resolution of this issue will be for my account balance to be zeroed, the account deleted and a document showing this sent electronically or via the [redacted].   I have received instruction from the [redacted] regarding the complaint I filed.    A link has been established between Marketing Administration Ltd. and Yellow Pages Marketing B.V. et al, which has been investigated by the Bureau and is the subject of a Court decision.    I have been advised to make no payment, record and track all communications and log time and costs related to this issue for possible restitution pending the Court decision.   I will continue to file complaints & write letters  to Federal, State and Provincial authorities until this issue is resolved.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
I want this company to delete such account since it wasn't authorized.  [redacted]

Company Name : [redacted]Your Reference:[redacted]Dear Sir/Madam,We acknowledge your letter dated the 07/23/2015 in connection with the complaint filed by the business. We did respond to the complaint by way of our letter dated 07/20/2015. A copy of that letter is enclosed and dealt with the matters raised by the business. The Company did not agree with the statement made and in the opinion of the Company the fees are correctly invoiced. However, the Company did put forward a settlement proposal and we are disappointed that the business has not responded to that proposal. The Company cannot expand upon the reply to the complaint so we now intend to contact the business directly in a further attempt to resolve by agreement.If agreement cannot be reached the Company will not cancel the outstanding invoices but will take further steps to recover the full amount invoiced. No doubt you will forward a copy of this letter to the business.Yours sincerely[redacted]Legal Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have nothing to add to my original complaint. We have received an opinion from the local Police and legal opinions that the contract is invalid and no legal obligation exists between the company and our office. ?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] Owner of [redacted]) and I  have tried unsucessfully to contact [redacted] Legal Department of Marketing Administration Ltd at the phone # [redacted] and we get the recording the " the number you have reached is not in service". We tried to reach him today several times.
Regards,
[redacted]