Slate Creek Apartments

To whom it may concern,On November 5, rent was received for this apartment homeThe rent at Slate Creek is due on the 1st of each month with a grace period until the 3rd, which is explained in the rent due date policy listed within the lease agreement signed upon move inDue to this policy a late fee was accumulated on the resident’s account balance on November 4, On November 10, 2015, [redacted] contacted me directly through email admitting that she had paid late and stated she should not have a late fee because it was our fault she did not receive the email from our utility billing company stating the full amount dueI told her that her rent amount will never change and we could not waive the late feeSince she did not receive the email regarding the utility bill I told her I would change her billing preferences to arrive in the mail instead of electronicallyI made that change immediatelyLastly, in the complaint it is stated that Slate Creek’s address is incorrect on our business card and our website but the reflected address of [redacted] is the correct for our officeThank you [redacted] ***

I am rejecting this response because: (1) Slate Creek should prepared the bill ready to me. I am waiting for and looking for the papaer bill they should had deliver to me. Slate Creek have not deliver the paper bill like they did last time in October and they never informed me via email about the bill, and never informed me about the on-time profile.  (2)I paid the bill on Dec 4. not 5 as Slate Creek state. We can confirm with the copy of the check. I do not konw why they lie. (3)I had never be told that how much I should pay such like the rent will be same they mentioned as the respond via the Revdex.com (4)They failed in management well about the bill notification and They ask me to pay for their mistakes.

To whom it may concern,On November 5, 2015 rent was received for this
apartment home. The rent at Slate Creek is due on the 1st of each
month with a grace period until the 3rd, which is explained in the rent
due date policy listed within the lease agreement signed upon move in. Due to
this...

policy a late fee was accumulated on the resident’s account balance on
November 4, 2015. On November 10, 2015, [redacted] contacted me directly through
email admitting that she had paid late and stated she should not have a late
fee because it was our fault she did not receive the email from our utility
billing company stating the full amount due. I told her that her rent amount
will never change and we could not waive the late fee. Since she did not
receive the email regarding the utility bill I told her I would change her billing
preferences to arrive in the mail instead of electronically. I made that change
immediately. Lastly, in the complaint it is stated that Slate Creek’s address
is incorrect on our business card and our website but the reflected address of [redacted] [redacted] is the correct for our office. Thank
you. [redacted]
[redacted]
[redacted]

Review: I stayed in Slake Creek for 6 months at Apt [redacted]. After I moved out, I received my check for deposit refund and I was charged $424.67 fee, which includes $191 for renovation of painting and carpet cleaning, $140 for cleaning charge, $31.39 for maintenance labor, $25 for traffic stains,$28.28 for drip pans, $9 for 3 light bulbs.

it is duplicated charged and unreasonable charge.

(1) the $140 or the $191 is duplicated charged.

I and my husband spent over 3 hours to clean the apartment before we moved out.The room is very clean.There is not single hole in the room. I never hang something.

if I was charged for the renovation fee, I should not be charged cleaning fee. If I was charged cleaning fee, I should not be charged renovation fee.

(2) $9 for 3 light bulbs is unreasonable

I never broke bulbs. there is no any light in one of the two bedroom. I use it as closet.

(3) My car never leak oil. The $25 traffic stain charge is unreasonable.

(4) $31.39 for 1 hour maintenance labor is unreasonable. Can not image it takes 1 hour to change 4 drip pans.Desired Settlement: $205.39 Refund

$140+$9+$25+$31.39=$205.39

Business

Response:

Good afternoon [redacted],In response to your concerns about your deposit the below charges are the charges that were incurred. Cleaning and painting are completed to ensure that new residents are provided the same cleanliness that you were provided on your move in. You and your husband did leave the apartment home in a good condition which is why the cleaning that Slate Creek performed was light and the painting was only partial. I have also attached the move in walk through, photos taken at time of move out and a copy of the disposition of security deposit that was sent to the resident.Light Cleaning: $140Partial Painting: $225 – Wear and Tear of $66.69 = $158.31Carpet Cleaning: $70 – Wear and Tear of $37.31 = $32.69Traffic Stains (on the carpet): $254 Drip Pans: $28.283 Light Bulbs: $91 Hour of Maintenance Labor: $31.39Final Utility Bill: $64.86March Utility Bill: $55.05Total Charges: $424.67Overpaid rent: ($678.05)Security Deposit: ($1475)Refund Amount Given to resident: $1,608.47Thank you, [redacted]Community Director Slate Creek Apartments

Review: On Wednesday August 6th at approximately 9:30pm I parked my vehicle at the Slate Creek Apartments to drop off my girlfriend after a dinner date. There was no parking available except a small spot next to a curb with a sign posted that said no parking between the hours of 9:00am and 6:00pm. Being that it was 9:30pm and I was only planning to be there for about 30 minutes I felt it was completely safe to park in that spot. At approximately 10:00pm I walked back out to where I had parked my vehicle only to find it missing and another vehicle parked in its place. My cell phone was in my vehicle so I returned to my girlfriends apartment and asked to use her phone because I thought my vehicle had been stolen. I called 911 at 10:08pm and was informed that [redacted] had towed my vehicle. They gave me the phone number to contact them and I called [redacted] immediately. I asked why they towed my vehicle and they stated that my vehicle was parked in the red zone and also blocking a walk way. I told him that I was not parked in the red zone and I was only there for a short period of time. I then asked him how he discovered my vehicle and he said that a resident called him to report it. Where I parked was not anywhere near a designated parking spot or anything marked as reserved so I did not understand why a resident would call to report my vehicle at 9:30pm. I told the towing company that I needed my vehicle because I had to be to work early in the morning and that I am a Correctional Officer and my duty belt and protective vest was in the trunk of my car. They told me the address where I could pick up my vehicle and that I needed to have my drivers license and a form of payment. They also stated that they could not have a driver there until 11:00pm. I asked how much it was going to cost and he stated $375.00. My girlfriend gave me a ride to the address and we waited approximately 20 minutes for them to arrive at 11:00pm. When they arrived they showed me pictures that appeared to be taken at strategic angles showing the rear end of my car in the red zone and a picture of the sign showing no parking between 9:00am to 6:00pm that I parked directly in front of at 9:30pm. I asked to see my vehicle to check for damage and the contents of my car. There were two drivers and both acted very unprofessional, one stated in regards to my profession, and I quote you are just a babysitter They also made comments saying I was lucky that they were owner operated and that any other tow company would have stolen the contents of my vehicle including my duty belt and protective vest in the trunk. I told him that what they had done and how much they charged me was criminal. Also the receipt they gave me shows a tow time of 9:45pm just 15 minutes after I parked my vehicle. Assembly bill 2210 clearly states laws that were broken by [redacted] in regards to excessive fees and the amount of time my vehicle was parked before it was towed. Slate Creek apartments is also responsible being that they are the property owners who have contracted [redacted] and are allowing them to tow vehicles illegaly from their property. I believe that I was a victim of predatory towing and I am requesting an investigation of this incident and a full refund from [redacted] and or Slate Creek Apartments.Desired Settlement: I believe that I was a victim of predatory towing and I am requesting an investigation of this incident and a full refund from [redacted] and or Slate Creek Apartments in the amount of $375.00

Business

Response:

I was notified by [redacted] that they had received a call regarding a car parked in the red zone and blocking the sidewalk. They sent me 2 pictures of the vehicle. It was clearly in the redzone and blocking a sidewalk leading to the mailbox area. I have attatched the 2 pictures clearly showing this. There is also a sign that clearly states that there is no parking from 9 am to 6 pm and that ll cars are subject to tow. We have several residents who monitor areas on thier own and call the tow company when they see cars parked illegally. The complaint states that he was parked there for at least 30 minutes.

Business

Response:

You were towed because you were parked in a fire lane. The other sign you are referring to has no bearing on this. No further response will be neccesary.

Consumer

Response:

I am rejecting this response because: See you in court!

Review: see yelp review.

Vehicle was towed illegally from premise.

The complain is filed against the apartment complex because they allow a F rated company to conduct business on their property. Signs are posted everywhere that Roseville tow can tow any vehicle at any time.

My vehicle was towed. It cost me $377 to get my vehicle only 12 minutes following the tow. The officer said he had evidence of parking in the red, but none was given. I was told to file a police report. I will do so. I have also filed yelp complaints against Roseville tow, and Slate Creek apartments.Desired Settlement: $377

Business

Response:

Any vehicle that is parked in a designated fire lane has the right to be towed. Residents and their guests may park in the designated parking stall assigned to the unit and guests can park in any uncovered spot that is open. Signs are posted at each entrance displaying the designated tow company authorized to enforce parking policies.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

My vehicle was not parked in the fire lane. It was parked close to the fire lane but not in it. Thats why I stated the vehicle was towed illegally. When I asked to see proof that I was parked illegal I was denied, even though I was told by Roseville tow they had evidence that they would be willing to show me. I will proceed with contacting the newspaper, 5 on your side and every radio station that I can get on until my $377 is refunded to me.

Review: I filled out an application for an apartment on Wednesday November 25th paid the application fee for both me and my daughter totalling $100. I also had to put down $200 for a "holding" fee. Per the email recieved below: Hi [redacted], Please see attached. I have attached your quote for your records.Apartment I1414 is downstairs with a view of the preserve. The rent is $1,500. You can move in between December 5th-9th. If you would like to take that apartment off the market please read from the following:1. Application Fee $45.992. Holding Fee $200 (if you cancel or get denied it can take 7 to 10 business days to get your refund back if you do it online) You do get 72 hours to revoke your holding deposit with no fee.3. One full current month of pay stubsWarm Regards,I spoke to [redacted] on Saturday when my daughter and I went to view the model and was told the deposit was going to be $1500 the same as the monthly rent. But because the apartment was on a promotional price it kept pulling up $1750 and the only one that could correct it was the manager who wouldnt be in the office until Wednesday. On Wednesday around 4:00pm I sent a message asking what was going on with the apartment and then recieved a "welcome" package stating the terms of the lease/deposit etc. Which showed a total deposit of $2600 due. I quickly called and was told by [redacted] again that she already spoke to manager and they couldnt lower it. "sorry for the misunderstanding" I told her I could not afford the requested deposit and to cancel immediatly. I also asked if they could start the refund on the holding fee. I was then emaild:Hi [redacted]I have spoke to my manager regarding your refund. Unfortunately, we can not refund you your holding deposit because you canceled after the 72 hour mark. I apologize for any inconvenience this may have caused you.Desired Settlement: I would like a refund of $200, I understand application fees are not refundable but the only reason I cancelled after 72 hours is because the office had misinformed me of the terms as well as did not respond with the information for 7 days. I have all the email correspondence of this and my daughter (21) was present when I was told the actual deposit went from $600 as advertised to $1500.

Review: Hello!English is not my first language, thank you very much for your time on reading my complaint.I rent an apartment in Slate Creek and now I would like to complaint Slate Creek about bellow one points.(1)Because their confused management, I have never been given paper bill or online bill for November, which caused me can not pay the rent on time and one day delay. I am asking to waive the $100 late fees.Detail description and information are as following(1)From the first day I came to Slete Creek leasing office, I communicated with several leasing consultants there. All the address information on their business card and All print introduction that they gave me is [redacted]. All the adrees information on their on-line homepage and on-line profile for residences is [redacted] ( I cDesired Settlement: I am asking to waive the $100 late fees.

Business

Response:

To whom it may concern,On November 5, 2015 rent was received for this

apartment home. The rent at Slate Creek is due on the 1st of each

month with a grace period until the 3rd, which is explained in the rent

due date policy listed within the lease agreement signed upon move in. Due to

this policy a late fee was accumulated on the resident’s account balance on

November 4, 2015. On November 10, 2015, [redacted] contacted me directly through

email admitting that she had paid late and stated she should not have a late

fee because it was our fault she did not receive the email from our utility

billing company stating the full amount due. I told her that her rent amount

will never change and we could not waive the late fee. Since she did not

receive the email regarding the utility bill I told her I would change her billing

preferences to arrive in the mail instead of electronically. I made that change

immediately. Lastly, in the complaint it is stated that Slate Creek’s address

is incorrect on our business card and our website but the reflected address of [redacted] is the correct for our office. Thank

you. [redacted]

Consumer

Response:

I am rejecting this response because: (1) Slate Creek should prepared the bill ready to me. I am waiting for and looking for the papaer bill they should had deliver to me. Slate Creek have not deliver the paper bill like they did last time in October and they never informed me via email about the bill, and never informed me about the on-time profile. (2)I paid the bill on Dec 4. not 5 as Slate Creek state. We can confirm with the copy of the check. I do not konw why they lie. (3)I had never be told that how much I should pay such like the rent will be same they mentioned as the respond via the Revdex.com (4)They failed in management well about the bill notification and They ask me to pay for their mistakes.