Slayton Wireless

I am rejecting this response because: I have only received half of my resolution request I have received a reimbursement check which is greatly appreciated However, the second part of my request was a letter or email or something in writing to clarify that I am not responsible for repaying [redacted] for the amount they paid me by mistake While trying to find my phones that I had traded in, a representative from [redacted] thought he saw where one of my phones had arrived and processed payment for that phone In actuality the phone he was looking at was a previous trade in, as neither of my two phones from this transaction were ever sent from the store to [redacted] [redacted] has not reached out to me, nor I to them, but given the trouble I have had communicating and working with Slayton Wireless I would like to go ahead and get something in writing for me to place in my file cabinet should it come up in the future I have informed both [redacted] and [redacted] via email that as soon as I received that document I would contact Revdex.com and let them know the issue was resolvedThank you,Steven C

Initial Business Response / [redacted] (1000, 16, 2016/02/02) */ The customer contacted corporate during our busiest time of year and we responded as quickly as we couldThe Regional Director spoke with the employee and he said he offered an exchange that day and she refusedOur Regional Director then reached out and offered her a trade inHowever, she said she had already taken the phone back to Best Buy (where she bought it) and she just wanted her money back for the [redacted] She went into the store that afternoon and was given a refund

Revdex.com received the following response from the business on 6-02-17: From: Karen WDate: Fri, Jun 2, at 2:PMSubject: To: Dear ***The above customer was contacted by our District Manager, Travis T. *** ** * received a $credit to his AT&T Wireless
Bill.Sincerely,

(Revdex.com received the following email response from the business on 3/07/17) From: Date: Tue, Mar 7, at 10:AMSubject: Revdex.com - West Chester SituationTo: Cc: To Whom it may concern: Below is the response from our district manager concerning the complaint from *** ** ***. I
have attached a copy of your notice from 2/27/17.Sincerely, Karen W.Slayton Wireless From: Melissa Schroer Sent: Monday, February 20, 8:PMTo: Karen Wright Subject: RE: Revdex.com - West Chester Situation I was first in contact with Natalie on Monday January 23rd in regards to lines that she needed cancelled off her account and credited backI sent her my business card and emailed Eric Spivey with the customer information so that we could get this processed and credited for her.On Wednesday January 25th, I received the numbers starting with are code that needed to be cancelled and credited to the accountI forwarded those area codes to Eric Spivey.On Thursday January 26th Eric confirmed that the lines were cancelled and a credit balance on the account just over $36.I relayed this information to Natalie she verified on her account and she thanked me

Dear Ms. [redacted], I am responding to the Second Notice to Ken E., Slayton Wireless, Hudson, OH  44236. The responsibility of correcting this issue is in the hands of [redacted] corporate.  They are aware and are in the process of correcting any mistakes on behalf of the company. ...

Also, if [redacted] was effected, [redacted] Corporate will need to hear from them.

Initial Business Response /* (1000, 16, 2016/02/02) */
The customer contacted corporate during our busiest time of year and we responded as quickly as we could. The Regional Director spoke with the employee and he said he offered an exchange that day and she refused. Our Regional Director then...

reached out and offered her a trade in. However, she said she had already taken the phone back to Best Buy (where she bought it) and she just wanted her money back for the [redacted]. She went into the store that afternoon and was given a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They contacted me and fixed everything for me. They gave me a full refund. I really appreciate it.

I am rejecting this response because:
I have only received half of my resolution request.  I have received a reimbursement check which is greatly appreciated.  However, the second part of my request was a letter or email or something in writing to clarify that I am not responsible for repaying [redacted] for the amount they paid me by mistake.  While trying to find my phones that I had traded in, a representative from [redacted] thought he saw where one of my phones had arrived and processed payment for that phone.  In actuality the phone he was looking at was a previous trade in, as neither of my two phones from this transaction were ever sent from the store to [redacted]. [redacted] has not reached out to me, nor I to them, but given the trouble I have had communicating and working with Slayton Wireless I would like to go ahead and get something in writing for me to place in my file cabinet should it come up in the future.  I have informed both [redacted] and [redacted] via email that as soon as I received that document I would contact Revdex.com and let them know the issue was resolved. Thank you,Steven C.

(Revdex.com received the following email response from the business on 3/07/17) From: Date: Tue, Mar 7, 2017 at 10:38 AMSubject: Revdex.com - West Chester SituationTo: Cc: To Whom it may concern: Below is the response from our district manager concerning the complaint from [redacted].  I have attached a copy of your notice from 2/27/17.Sincerely,  Karen Wright/ ExecutiveAdministrative Assistant(330) 748-8196Slayton Wireless(330) 748-8200105 Executive Parkway, Suite 300, Hudson, OH 44236www.slaytonwireless.com    From: Melissa Schroer Sent: Monday, February 20, 2017 8:29 PMTo: Karen Wright <[email protected]>Subject: RE: Revdex.com - West Chester Situation I was first in contact with Natalie on Monday January 23rd in regards to 3 lines that she needed cancelled off her account and credited back. I sent her my business card and emailed Eric Spivey with the customer information so that we could get this processed and credited for her.On Wednesday January 25th, I received the 3 numbers starting with are code 513 that needed to be cancelled and credited to the account. I forwarded those area codes to Eric Spivey.On Thursday January 26th Eric confirmed that the lines were cancelled and a credit balance on the account just over $36.I relayed this information to Natalie she verified on her account and she thanked me.