SLB Medical Group Reviews (%countItem)
SLB Medical Group Rating
Address: 1820 NE Jensen Beach Blvd, Jensen Beach, Florida, United States, 34957-7212
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Unbelievable and unprofessional treatment from employee when they dropped the ball on my insurance situation.
I was emailed a week and half before my due date to be notified that instance would not cover my home birth. However, upon having spoken to my midwife previously I was told that the insurance would not be needing anything further from me and would contact me if they did. I was never contacted and the person at Slb named *** was beyond rude via emails when I asked her why was I just being told this two weeks prior and asked why it hand the been followed up on or told to my midwife as far as what was needed to be done. She said via email that I was being unbelievable and that she took whatever tone with me because of my tone etc etc very confrontational. Even said if I didn't like I would bot be given a refund as they had done work etc. I'm almost nine months pregnant and she was unhelpful beyond rude and simply I've just never dealt with someone with such low class in my life. This person should bot be in the customer service field much less working with pregnant women.
I would love to speak to whoever is in charge about what exactly happened here. Also to discuss how inmapropritate the way things were handled were.
Ms. was told her insurance wouild NOT be covering her midwife back in MAY 2018. At that time, through several emails, my staff member, Amy, informed Ms. that in order to appeal the decision of her insurance company SHE would have to call and provided the information she would need to do so. She left the care of the midwife we were doing the verification of benefits for because of a medical issue, that was later resolved. We immediately responded to her email this past week when she requested information. I am going to cut and paste the condensed email that I sent her last night, after she decided to get nasty with us about the outstanding service we had provided for her. I don't run my business based on the "customer is always right"... because they often are not. And I won't tolerate being spoke to in a disparaging manner. So if calling her out on her own rudeness can warrant a Revdex.com complaint. So be it.
First email from yesterday... my staff informing the patient and the midwife of what we had told them back in MAY 2018:
SLB BILLING
Nov 6, 2018, 3:41 PM (19 hours ago)
to ***, ***
Hey *** and ***,
I just called Aetna again. It looks like the initial GAP was denied. An appeal was possible, but *** was the one that has to initiate the appeal. I followed up today to see where we stood and if there was anything else we could do. ***, if you would like to call, you can attempt to get an appeal (nothing is showing on file) or you can try to start a new GAP and only give them codes for pre and postnatal only. They are not going to cover a home birth. These are the codes you will need:
Prenatal:
*** I will put the rest of the emails in a .doc and attach to this complaint because it's quite wordy.
You can let Ms. know I am the person in charge. I've owned the business since 2006.
's extremely rude response because they failed to follow up on this issue until a week prior to due date and got called out on it and it upset her feelings for some reason:
____________________________________________
***Document Attached***
This was ***'s response to my email. Mind you I am a week or so away from giving birth and they have not reached out to me to follow up on this issue since May. Yesterday it seems they realized they hadn't communicated with myself or the midwife and scrambled to find out what was going one once I asked why I was just now hearing about after having asked my midwife what was going on with this she exploded into this anger which I do not understand and even suggested we do not work with if we didn't want to and that they would not provide a refund. Who does that who doesn't try to solve the problem and who acts so incredibly unprofessional like this. I will make sure everyone knows about my experience as it has left me very upset and worried.
Unbelievable, indeed. YOU WERE TOLD WHAT YOU HAD TO DO... I just re-outlined, via cut and paste what you were told.
The tone in my email is a direct result of your of your comment. You are welcome for the work that my staff has put into your
file. If you'd like for us to not do any more work on your file, we're happy to accommodate you. You will not be given a refund, as we have done the work you requested, the verification of benefits. You let me know what you decide.
Good morning,
My response is to see the response I made yesterday. It clearly outlines that the patient was told what she needed to do to file an appeal, including phone numbers and procedure codes and diagnosis codes.
Again, her complaint is baseless. You can see from the emails that I maintained professionalism (maybe a bit edgy, since I was going to tolerate the attitude) throughout the correspondence.
Thank you.
It's very clear *** has no idea what customer service means. Also that she works in the medical field and has released confidential personal medical information of a client in a public page in fact breaking HIPAA law. For someone who has worked in this field for so long you would think she would know better. It seems as though *** has very deep emotional issues that she is taking out on her clients and might even not be mentally suited to be working with pregnant women.if she cannot admit to dropping the ball in this file and realizing that she had 5 months to follow up with me on this and then gets upset when I ask why she waited so long to follow up with me on this, it's seems she has a serious mental and emotional problem. Quite frankly I feel sorry for her and hope she gets the help that she needs but as far as running a business I do not believe that anyone should use her services and iam happy to see her grade with Revdex.com drop because of her responses and constant bickering over and error that her and her company made. No one should be treated the way she treats her clients and no one should put up with her releasing confidential medical information over her being upset. My lawyer has been contacted as my husband also works in the medical field and will be in contact with Slb and *** with regards to us filing a suit against *** and hipaa law. Be weary of this company and ***. We will continue to earn as many as we can to be aware of the type of business *** is running and how she runs her business which is unacceptable and no pregnant women should ever ever ever have to deal with such a repugnant person with a serious lack of professionalism and maturity.
Unbelievable and unprofessional treatment from employee when they dropped the ball on my insurance situation.
I was emailed a week and half before my due date to be notified that instance would not cover my home birth. However, upon having spoken to my midwife previously I was told that the insurance would not be needing anything further from me and would contact me if they did. I was never contacted and the person at Slb named *** was beyond rude via emails when I asked her why was I just being told this two weeks prior and asked why it hand the been followed up on or told to my midwife as far as what was needed to be done. She said via email that I was being unbelievable and that she took whatever tone with me because of my tone etc etc very confrontational. Even said if I didn't like I would bot be given a refund as they had done work etc. I'm almost nine months pregnant and she was unhelpful beyond rude and simply I've just never dealt with someone with such low class in my life. This person should bot be in the customer service field much less working with pregnant women.
I would love to speak to whoever is in charge about what exactly happened here. Also to discuss how inmapropritate the way things were handled were.
Ms. was told her insurance wouild NOT be covering her midwife back in MAY 2018. At that time, through several emails, my staff member, Amy, informed Ms. that in order to appeal the decision of her insurance company SHE would have to call and provided the information she would need to do so. She left the care of the midwife we were doing the verification of benefits for because of a medical issue, that was later resolved. We immediately responded to her email this past week when she requested information. I am going to cut and paste the condensed email that I sent her last night, after she decided to get nasty with us about the outstanding service we had provided for her. I don't run my business based on the "customer is always right"... because they often are not. And I won't tolerate being spoke to in a disparaging manner. So if calling her out on her own rudeness can warrant a Revdex.com complaint. So be it.
First email from yesterday... my staff informing the patient and the midwife of what we had told them back in MAY 2018:
SLB BILLING
Nov 6, 2018, 3:41 PM (19 hours ago)
to ***, ***
Hey *** and ***,
I just called Aetna again. It looks like the initial GAP was denied. An appeal was possible, but *** was the one that has to initiate the appeal. I followed up today to see where we stood and if there was anything else we could do. ***, if you would like to call, you can attempt to get an appeal (nothing is showing on file) or you can try to start a new GAP and only give them codes for pre and postnatal only. They are not going to cover a home birth. These are the codes you will need:
Prenatal:
*** I will put the rest of the emails in a .doc and attach to this complaint because it's quite wordy.
You can let Ms. know I am the person in charge. I've owned the business since 2006.
's extremely rude response because they failed to follow up on this issue until a week prior to due date and got called out on it and it upset her feelings for some reason:
____________________________________________
***Document Attached***
This was ***'s response to my email. Mind you I am a week or so away from giving birth and they have not reached out to me to follow up on this issue since May. Yesterday it seems they realized they hadn't communicated with myself or the midwife and scrambled to find out what was going one once I asked why I was just now hearing about after having asked my midwife what was going on with this she exploded into this anger which I do not understand and even suggested we do not work with if we didn't want to and that they would not provide a refund. Who does that who doesn't try to solve the problem and who acts so incredibly unprofessional like this. I will make sure everyone knows about my experience as it has left me very upset and worried.
Unbelievable, indeed. YOU WERE TOLD WHAT YOU HAD TO DO... I just re-outlined, via cut and paste what you were told.
The tone in my email is a direct result of your of your comment. You are welcome for the work that my staff has put into your
file. If you'd like for us to not do any more work on your file, we're happy to accommodate you. You will not be given a refund, as we have done the work you requested, the verification of benefits. You let me know what you decide.
Good morning,
My response is to see the response I made yesterday. It clearly outlines that the patient was told what she needed to do to file an appeal, including phone numbers and procedure codes and diagnosis codes.
Again, her complaint is baseless. You can see from the emails that I maintained professionalism (maybe a bit edgy, since I was going to tolerate the attitude) throughout the correspondence.
Thank you.
It's very clear *** has no idea what customer service means. Also that she works in the medical field and has released confidential personal medical information of a client in a public page in fact breaking HIPAA law. For someone who has worked in this field for so long you would think she would know better. It seems as though *** has very deep emotional issues that she is taking out on her clients and might even not be mentally suited to be working with pregnant women.if she cannot admit to dropping the ball in this file and realizing that she had 5 months to follow up with me on this and then gets upset when I ask why she waited so long to follow up with me on this, it's seems she has a serious mental and emotional problem. Quite frankly I feel sorry for her and hope she gets the help that she needs but as far as running a business I do not believe that anyone should use her services and iam happy to see her grade with Revdex.com drop because of her responses and constant bickering over and error that her and her company made. No one should be treated the way she treats her clients and no one should put up with her releasing confidential medical information over her being upset. My lawyer has been contacted as my husband also works in the medical field and will be in contact with Slb and *** with regards to us filing a suit against *** and hipaa law. Be weary of this company and ***. We will continue to earn as many as we can to be aware of the type of business *** is running and how she runs her business which is unacceptable and no pregnant women should ever ever ever have to deal with such a repugnant person with a serious lack of professionalism and maturity.
Unbelievable and unprofessional treatment from employee when they dropped the ball on my insurance situation.
I was emailed a week and half before my due date to be notified that instance would not cover my home birth. However, upon having spoken to my midwife previously I was told that the insurance would not be needing anything further from me and would contact me if they did. I was never contacted and the person at Slb named *** was beyond rude via emails when I asked her why was I just being told this two weeks prior and asked why it hand the been followed up on or told to my midwife as far as what was needed to be done. She said via email that I was being unbelievable and that she took whatever tone with me because of my tone etc etc very confrontational. Even said if I didn't like I would bot be given a refund as they had done work etc. I'm almost nine months pregnant and she was unhelpful beyond rude and simply I've just never dealt with someone with such low class in my life. This person should bot be in the customer service field much less working with pregnant women.
I would love to speak to whoever is in charge about what exactly happened here. Also to discuss how inmapropritate the way things were handled were.
Ms. was told her insurance wouild NOT be covering her midwife back in MAY 2018. At that time, through several emails, my staff member, Amy, informed Ms. that in order to appeal the decision of her insurance company SHE would have to call and provided the information she would need to do so. She left the care of the midwife we were doing the verification of benefits for because of a medical issue, that was later resolved. We immediately responded to her email this past week when she requested information. I am going to cut and paste the condensed email that I sent her last night, after she decided to get nasty with us about the outstanding service we had provided for her. I don't run my business based on the "customer is always right"... because they often are not. And I won't tolerate being spoke to in a disparaging manner. So if calling her out on her own rudeness can warrant a Revdex.com complaint. So be it.
First email from yesterday... my staff informing the patient and the midwife of what we had told them back in MAY 2018:
SLB BILLING
Nov 6, 2018, 3:41 PM (19 hours ago)
to ***, ***
Hey *** and ***,
I just called Aetna again. It looks like the initial GAP was denied. An appeal was possible, but *** was the one that has to initiate the appeal. I followed up today to see where we stood and if there was anything else we could do. ***, if you would like to call, you can attempt to get an appeal (nothing is showing on file) or you can try to start a new GAP and only give them codes for pre and postnatal only. They are not going to cover a home birth. These are the codes you will need:
Prenatal:
*** I will put the rest of the emails in a .doc and attach to this complaint because it's quite wordy.
You can let Ms. know I am the person in charge. I've owned the business since 2006.
's extremely rude response because they failed to follow up on this issue until a week prior to due date and got called out on it and it upset her feelings for some reason:
____________________________________________
***Document Attached***
This was ***'s response to my email. Mind you I am a week or so away from giving birth and they have not reached out to me to follow up on this issue since May. Yesterday it seems they realized they hadn't communicated with myself or the midwife and scrambled to find out what was going one once I asked why I was just now hearing about after having asked my midwife what was going on with this she exploded into this anger which I do not understand and even suggested we do not work with if we didn't want to and that they would not provide a refund. Who does that who doesn't try to solve the problem and who acts so incredibly unprofessional like this. I will make sure everyone knows about my experience as it has left me very upset and worried.
Unbelievable, indeed. YOU WERE TOLD WHAT YOU HAD TO DO... I just re-outlined, via cut and paste what you were told.
The tone in my email is a direct result of your of your comment. You are welcome for the work that my staff has put into your
file. If you'd like for us to not do any more work on your file, we're happy to accommodate you. You will not be given a refund, as we have done the work you requested, the verification of benefits. You let me know what you decide.
Good morning,
My response is to see the response I made yesterday. It clearly outlines that the patient was told what she needed to do to file an appeal, including phone numbers and procedure codes and diagnosis codes.
Again, her complaint is baseless. You can see from the emails that I maintained professionalism (maybe a bit edgy, since I was going to tolerate the attitude) throughout the correspondence.
Thank you.
It's very clear *** has no idea what customer service means. Also that she works in the medical field and has released confidential personal medical information of a client in a public page in fact breaking HIPAA law. For someone who has worked in this field for so long you would think she would know better. It seems as though *** has very deep emotional issues that she is taking out on her clients and might even not be mentally suited to be working with pregnant women.if she cannot admit to dropping the ball in this file and realizing that she had 5 months to follow up with me on this and then gets upset when I ask why she waited so long to follow up with me on this, it's seems she has a serious mental and emotional problem. Quite frankly I feel sorry for her and hope she gets the help that she needs but as far as running a business I do not believe that anyone should use her services and iam happy to see her grade with Revdex.com drop because of her responses and constant bickering over and error that her and her company made. No one should be treated the way she treats her clients and no one should put up with her releasing confidential medical information over her being upset. My lawyer has been contacted as my husband also works in the medical field and will be in contact with Slb and *** with regards to us filing a suit against *** and hipaa law. Be weary of this company and ***. We will continue to earn as many as we can to be aware of the type of business *** is running and how she runs her business which is unacceptable and no pregnant women should ever ever ever have to deal with such a repugnant person with a serious lack of professionalism and maturity.