Sleep City and the Furniture House

The charges to this patient were not incorrect However, we did not do a good job of explaining how this patient's insurance would process these claims Therefore, we have forgiven the outstanding amount We called this patient to discuss the matter and it is resolved

There is some clear confusion in this case and we have attempted to contact this patient to clear it up This patient has not been reported to any credit bureau and has a $balance *** denied responsibility initially Her claims processed with *** and was credited to
deductible We have resubmitted claims to *** as requested and will refund if *** accepts responsibility and pays for the claim Until *** pays for the claim, she retains responsibility for the payment of her deductible according to her agreement with *** We will continue to attempt to contact this patient and will send her confirmation that she has not been reported to any credit agencies and has a $balance In addition, we will send her the explanation of benefits from *** as soon as her claim is processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I was reported to the credit bureau and my balance is not $from what I have been told and the documents I have received. I spoke with *** (Admin/Billing Manager), on 1/27/17, who told me that she would contact the credit bureau and tell them that I should not have been referred to them. She further stated that the claim had not been filed with ***, although I had contacted their billing department several times and told them the address that the claim had to be mailed to. She apologized for this clear oversight and assured me that the claim would be filed with *** that week and she would contact me and let me know the progress. She has not contacted me since. I do not believe *** has a clear understanding of what I would owe to their facility under the terms of ***, after my deductible was met. In addition, I injured my knee while running PT for the US Army. *** has agreed to pay. As I told *** and her billing department many times, the claim needs to be mailed. This has been going on too long
Regards,
Beth Kissee

The charges to this patient were not incorrect.  However, we did not do a good job of explaining how this patient's insurance would process these claims.  Therefore, we have forgiven the outstanding amount.  We called this patient to discuss the matter and it is resolved.