Sleep Connection Store Reviews (%countItem)
Sleep Connection Store Rating
Address: 2200 Dunbarton Dr. suite E, Chesapeake VA 23325, Chesapeake, Virginia, United States, 23325
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I purchased the snore stopper which had a money back guarantee. The product did not work for me so I emailed the above listed business several times requesting a full refund as the promised. Each time they respond with a discount if I will keep the product or ask if I need technical assistance. I reply I don't need either and I wish to start the return process. After that I sent that email they never respond again. I also have tried to call several times but no one ever answers on the complaint line. After a long hold time the line hangs up after an automated survey.I have trying to return this product for two weeks with no success.
Product_Or_Service: snore stopper
Order_Number: XXXXXX
Refund I would like a full refund asap.
To whom it may concern;
We regret any confusion. It does appear we have been experiencing some technical difficulties. When our product is not working for a customer, regardless of the reason, our customer service team is trained to immediately offer a refund or replacement. We regret that our team was unable to quickly and directly address Mr. concerns to his complete satisfaction. The charge of *** which represents all payments made by Mr., is being refunded to the card ending *** The account is closed, no additional activity will take place, and Mr. may keep any product he has received.
Sincerely,
***
V.P. Consumer Relations
I purchased the snore stopper which had a money back guarantee. The product did not work for me so I emailed the above listed business several times requesting a full refund as the promised. Each time they respond with a discount if I will keep the product or ask if I need technical assistance. I reply I don't need either and I wish to start the return process. After that I sent that email they never respond again. I also have tried to call several times but no one ever answers on the complaint line. After a long hold time the line hangs up after an automated survey.I have trying to return this product for two weeks with no success.
Product_Or_Service: snore stopper
Order_Number: XXXXXX
Refund I would like a full refund asap.
To whom it may concern;
We regret any confusion. It does appear we have been experiencing some technical difficulties. When our product is not working for a customer, regardless of the reason, our customer service team is trained to immediately offer a refund or replacement. We regret that our team was unable to quickly and directly address Mr. concerns to his complete satisfaction. The charge of *** which represents all payments made by Mr., is being refunded to the card ending *** The account is closed, no additional activity will take place, and Mr. may keep any product he has received.
Sincerely,
***
V.P. Consumer Relations