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Sleep Inn-Quantico

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Sleep Inn-Quantico Reviews (2)

Review: I have been sick since I checked in to this hotel. When I first came in there's that humid and musty smell in the room. I didn't mind it because I have training the next day and too late to cancel my reservation to this hotel. After just two days of stay in the hotel my allergy triggered and my asthma as well. Since I have asthma I have to elevate my pillow. I called the front desk and request for more pillow and explained to her my condition that I have asthma and that I need pillows to elevate my body. I talked to the front desk and told me she'd do what she can. A housemaid came without the pillow. I asked the housemaid and said she would get me some pillows. She never came back. I received a phone call from the front desk and ask me what I need the pillow for so I told her again why I need it. She asked me about the other pillow on my other bed and told her my son was using it. She told me to just take some pillow from the other bed. And then she said she can't give me more pillows.

I have been very disappointed with this hotel from the beginning, the bathroom's lock is not working, the ironing board is broke, it was not as it was in their adds. This hotel didn't even have a closet. The breakfast seemed like they are all microwaved, the eggs are stiff, the sausage is microwaved.Desired Settlement: I deserved to get a billing adjustment due to incomplete service and inconvenience. The service in this hotel is not as advertised

Consumer

Response:

From: [redacted]>

Date: Mon, Aug 25, 2014 at 1:37 PM

Subject: Re: Revdex.com complaint

To: H Adkins <[email protected]>

Cc: "[email protected]" <[email protected]>

Review: My spouse and I had reservations at the Sleep Inn Hotel near Quantico ([redacted]) on August 19, 2014 to August 20, 2014. The reservation number was [redacted] for this hotel stay. We were given room number [redacted] and upon entering room [redacted] we immediately noticed dead insects on the walls near the window and on the walls near the bathroom and we noticed dirty stained towels and a heavy coating of dust on the bathroom vents. I immediately took the dirty stained towels to hotel desk clerk and was given cleaner towels. As my spouse was turning back the sheets to one of the beds in the room; she pointed out human hairs on the sheets, dirt, make-up and a huge yellow circular stain on the heavy white bedding that was under the bedspread. She immediately contacted the hotel desk clerk and informed her of everything that was wrong in the room and was told that management would not be in until the next day(it was late in the evening) and she(the hotel desk clerk) said that she would informed management about the room. Before checking out of the hotel the next day my spouse spoke with management and address all of her concerns and her displeasure in the room. The manager apology and my spouse left. We also contacted [redacted] Hotel Customer Service and informed them of the poor quality of the hotel room and asked for our [redacted] Privilege Points to be given back to us. On August 25, 2014 we received an email from Heather A[redacted](General Manager/Sales Manager for Sleep Inn near Quantico stating that she informed customer service that she would be placing us on the "Do Not Rent List" because she claimed that she could not find any hairs or make-up on the sheets but her email did not mention the dead insects on the walls or the dirty stained towels. I can only assumed that we were being placed on this "Do Not Rent List" because we sent a complaint letter to the corporate office for [redacted] Hotels. I found no validity in Heather A[redacted] email response to our complaint about her hotel. Her emails was false and inaccurate. I would and will never suggest her hotel to anyone.Desired Settlement: We are asking for a full reimbursement of our [redacted] Privilege Points and an apology from this hotel concerning the false and misleading email that Heather A[redacted] sent and an apology for placing us on the "Do Not Rent To List"

Business

Response:

August 25,2014I have spoken to [redacted] about the complaint you filed with them, the front desk and with the Revdex.com and at this time we are not willing to refund any points. The front desk agent at the time you checked in addressed your complaints and at 8PM she offered to switch your room. You did refuse the room switch and also requested a 2PM check out for the next day which we honored.I personally checked the room with the head housekeeper and we did not find any hairs or makeup on the sheets. The towels were verified by the head housekeeper the day before and were reported clean. The stain on the bottom side of the comforter was a bleach stain and was perfectly clean. I am sorry yon were unhappy with your stay and past stays hence I added you to the Do Not Rent list as we cannot seem to accommodate you to your wishes.Your wife when filing the complaint upon your requested 2PM check out actually said she did not expect her points returned or a refund and that she just wanted to make management aware of the situation.Thank you for taking the time to address this situation through the proper channels and making us all aware of your dissatisfaction. Have a wonderful day and thank you for staying with [redacted] properties.Respectfully,Heather MGeneral ManagerSleep Inn

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: we have video that proves everything that we wrote concerning the condition of room, the towels and bed on August 19, 2014 at Sleep Inn in [redacted]. I will be seeking other legal means in trying to get back our [redacted] Privilege Rewards Points from this particular hotel. Thank you taking the time to help us resolved this matter.

Regards,

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Description: Hotels

Address: 17470 Jefferson Davis Hwy, Dumfries, Virginia, United States, 22026

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