Sleep Inn & Suites - Franchise

Hello Bryan, I received your complaint via the Revdex.com of Houston and South TexasAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication helps us maintain a higher standard of quality control I am sorry to hear of the experience you have at the Sleep Inn & Suites Stafford – Sugarland in Stafford, TexasPlease be assured we understand this matter is important to youA formal complaint has been filed with the hotel as of 10/11/The hotel is allotted 72-hours from that time to respond directly to youChoice Hotel properties are independently owned and operated, and we rely on the hotel to make the final decision We hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brands Laura [redacted] Coordinator, Executive Customer Relations Reputation Management [redacted]

Hello Bryan,   I received your complaint via the Revdex.com of Houston and South Texas. At Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our beds. We always strive to do better, and your communication helps us...

maintain a higher standard of quality control.   I am sorry to hear of the experience you have at the Sleep Inn & Suites Stafford – Sugarland in Stafford, Texas. Please be assured we understand this matter is important to you. A formal complaint has been filed with the hotel as of 10/11/2016. The hotel is allotted 72-hours from that time to respond directly to you. Choice Hotel properties are independently owned and operated, and we rely on the hotel to make the final decision.   We hope you’ll give us another opportunity to show you a great experience with the Choice Hotels brands.   Laura [redacted] Coordinator, Executive Customer Relations Reputation Management   [redacted]